With community manager Lylirra taking to the forums to post
that "effective immediately, we will be issuing increased penalties to players in response to verified reports of bad behavior". What sort of penalties? Well they'll come in three flavours: silence, suspension, and a complete ban from playing Overwatch.
Which raises the second question, what sort of behaviour would trigger a response from Blizzard? According to the post that would be "anything from abusive chat, harassment, in-game spam, match inactivity (being intentionally AFK), and griefing". Which will be based on the in-game reporting system.
Blizzard is working hard to ensure that playing Overwatch is an inviting and welcoming environment as possible and plans to step up and continue to improve its responses to bad behaviour in the coming months. Also it still plans on bringing a reporting system to the PlayStation 4 and Xbox One versions of the game.
No word yet if a team member picking Hanzo when the group clearly needs a healer will result in a suspension. Because, you know, it should.