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Post by KostaAndreadis @ 02:45pm 25/06/15 | 27 Comments
In response to the recent community backlash against the current state of the PC version of Batman: Arkham Knight (hint: it's not great), Warner Bros is suspending all digital sales of the game as it works to address all the issues.

Issues like frame-rates grinding to a halt when taking the Batmobile for a spin, and constant stuttering that virtually destroys the series' signature free-flowing action. Also the game is locked to 30fps and even when unlocked (via editing a .ini file) performance remains similar for a lot of players, ie not that great, no matter what the graphics settings.

The following statement was posted to the official forums.

Dear Batman: Arkham Knight PC owners,

We want to apologize to those of you who are experiencing performance issues with Batman: Arkham Knight on PC. We take these issues very seriously and have therefore decided to suspend future game sales of the PC version while we work to address these issues to satisfy our quality standards. We greatly value our customers and know that while there are a significant amount of players who are enjoying the game on PC, we want to do whatever we can to make the experience better for PC players overall.

Thank you to those players who have already given valuable feedback. We are continuously monitoring all threads posted in the Official Batman: Arkham Knight Community and Steam forums, as well as any issues logged with our Customer Support (support.wbgames.com). If you purchased your copy of the game and are not satisfied with your experience, then we ask for your patience while these issues are resolved. If desired, you can request a refund at help.steampowered.com (Steam refund policies can be found here, or the retail location where you purchased the game.

The Batman: Arkham fans have continually supported the franchise to its current height of success, and we want to thank you for your patience as we work to deliver an updated version of Batman: Arkham Knight on PC so you can all enjoy the final chapter of the Batman: Arkham series as it was meant to be played.


An unfortunate blow to what is essentially Game of the Year in its current console form -- a note we've since added to our review to clarify that the console version we played was as good as the body copy and score reflects, and that we weren't made aware of any PC issues ahead of launch.



batman: arkham knightbatmobilebatman: arkhamsteampcperformance





Latest Comments
Audi
Posted 03:56pm 25/6/15
Aus Gamers: just another console gaming site for the masses
Steve Farrelly
Posted 04:20pm 25/6/15
For real Audi, it's all we do. We console all the time. I eat consoles for breakfast, lunch, SNACKS and dinner.

Mate, the way the review side of things works is a bit different to a utopian concept of everything for everyone, regardless of choice. In order to be timely with particular games, we (read: ALL gaming publications unless platform-specific) are at the hands of the suppliers of those review codes.

We tried reviewing a game late to get the full skinny on it, and were met with criticism about not being timely, so we've gone back to being timely, and are now met with criticism about reviewing on the available platform for said review.

It's just not how it works, and while we're of the idea it should change, we're not in a position to change it, rather we're more open to admitting when one platform fails to deliver the same product as the one we reviewed on. It's the nature of the beast and something that just needs to be taken on board.

For the record, I have full faith Rocksteady will fix the PC issues because the other two PC Batman releases they've done have been handled as well as their console counterparts and in one case, graphically better even.
Audi
Posted 04:46pm 25/6/15
Only stirring bud, in the ideal world they would have let you review the PC version.
paveway
Posted 05:37pm 25/6/15
Why the ideal world?

The original game would be made for console, hence you review the real version

You version of ideal differs to mine
syzk
Posted 06:10pm 25/6/15
Maybe you guys could something to the title of your reviews eg.(PS4) or a logo, coloured banner perhaps ??

Just something for us to have a quick glance at before reading on so we are aware, I mostly PC myself but I know there have even been games in the past that have had issues between their different console versions so could be a nice feature.
Audi
Posted 06:32pm 25/6/15
You version of ideal differs to mine


In the ideal world you could choose the version to review. But no, it doesn't work like that and cluster f**** like this situation happen.
syzk
Posted 06:43pm 25/6/15
Im sure most owners of this game already had it preordered well in advance of any reviews coming out
nings
Posted 07:13pm 25/6/15
Pre orders are bad ok.
So did you get the game Audi?

Maybe you guys could something to the title of your reviews eg.(PS4) or a logo, coloured banner perhaps ??

Just something for us to have a quick glance at before reading on so we are aware, I mostly PC myself but I know there have even been games in the past that have had issues between their different console versions so could be a nice feature.


The reviews generally do include which platform was used.

Also would nay of the frothers out there that did pre order/pre load hows it running for you?
Dazhel
Posted 07:17pm 25/6/15
Couldn't they have just labeled it early access to make all the complaining go away? :P

Seriously though, I shouldn't be giving video game exec producers any bright ideas. :(
syzk
Posted 07:56pm 25/6/15
The reviews generally do include which platform was used.

Also would nay of the frothers out there that did pre order/pre load hows it running for you?



I know they mention it in the review but just something in the title or a header so we could pass on it and search for a review on platform of choice might be nice.

I didn't buy it held off to see how it ran on the PC, been burnt too many times on AAA console port preorders so now I wait and see
Viper119
Posted 08:27pm 25/6/15
Good that WB are stepping up, owning it, apologising and resolving to fix. Sounds like whichever company did the PC port botched it, and the quality assurance oversight botched it as well.
Audi
Posted 09:47pm 25/6/15
So did you get the game Audi?


Nah mate, I don't preorder video games like a virgin nerd.
fpot
Posted 09:56pm 25/6/15
You internet post like one.
Audi
Posted 10:34pm 25/6/15
Isn't it so funny how sarcasm doesn't come across in posts.
If I didn't know you better your post would have gone straight over my head...
ravn0s
Posted 11:11pm 25/6/15
Maybe you guys could something to the title of your reviews eg.(PS4) or a logo, coloured banner perhaps ??

Just something for us to have a quick glance at before reading on so we are aware, I mostly PC myself but I know there have even been games in the past that have had issues between their different console versions so could be a nice feature.


it does:

Audi
Posted 11:11pm 25/6/15
We should have little logos for when Joaby goes to America to review COD too.
Oracle
Posted 06:02am 26/6/15
Your article states digital sales have been suspended, however retail sales are too. I went into EB yesterday to pick up my pre-ordered C/E and they said they couldn't give it to me under instruction from WB.
Gung-ho
Posted 07:52am 26/6/15
In the ideal world they would provide a review edition for all available platforms.

I personally wouldn't mind small additional edit of a review following the release detailing any differences between platforms. I don't own a console but I know people that own both so a basic performance/port check for PC would be nice when available and for the multi-console owners perhaps a breakdown of which is better or no significant difference.
nachosjustice
Posted 10:13am 26/6/15
Holy s***, Oracle, that's hectic. I was wondering about that. Like, if someone picked up a retail copy after release, or entered their Steam code after the suspension of sale, whether it would still work. I guess we know the answer to that now.

I've been playing it on PC, and the port is heinously optimised. Memory leak causes frames to dip, and the 30fps lock is weird because the in-engine cinematic sections play in 60fps. I've edited the .ini file to get it up to 60fps (mostly), but I've had to turn off the NVIDIA smoke (otherwise everything else is on full settings for my 980) to get between 40-60fps. The batmobile f**** the frames pretty hard, though: it sometimes drops to 30ish.
KostaAndreadis
Posted 11:39am 26/6/15
Oracle, I wasn't sure about retail sales in http://www.ausgamers.com/news/read/3522217/warner-bros-suspending-arkham-knight-pc-sales#CommentsAU so left it at digital. But, wow. That's pretty nuts.
paveway
Posted 12:57pm 26/6/15
good on them for putting their hand up and saying they f***ed up

we all know how this would roll if it were EA
nings
Posted 07:09pm 26/6/15


Nah mate, I don't preorder video games like a virgin nerd.

Good man.
carson
Posted 07:32pm 26/6/15
I preordered because I thought that rocksteady were doing the port and in the past they have proven extremely reliable and have a great track record. AA and AC are both optimised and have heaps of great graphical features.

It wasn't until after the launch I found out that the PC port was outsourced and Rocksteady had nothing to do with it. I hope now Rocksteady has taken over the port and will update it so it runs better.

Either way I'm like 80% in the main story and loving it. It's f*****g amazing and the voice acting is incredible. So is the music.
infi
Posted 07:48pm 26/6/15
s*** my pre-order hasn't even turned up yet thanks to Kinguin
Roonee
Posted 03:22pm 27/6/15
I think that console and PC versions of games tend to differ greatly and that this is very obvious and that if this is not reflected in reviews as standard practice there must be an opposing force.

I could be completely wrong but certainly, console ports are not cool.
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