The benevolence of DRM free digital distribution darling GOG.com seemingly knows no bounds, as the online games retailer has announced that a 30 day full refund guarantee is now offered across its entire range of games.
The rules are simple: any game purchased on the site can be returned within 30 days of purchase for full money back if GOG.com's Support team can't solve problems getting the game running and the user's computer meets the requirements posted on the game's page.
GOG.com's new policy is actually a declaration of trust in both its games and its gamers. GOG.com trusts the games that it sells: they do their very best to only select high-quality games and, whenever possible, tests them extensively to make sure that they're in top working order; now they're backing up that trust with a promise that they'll do whatever it takes to make the games work or else refund gamers back their money. There's also some trust in their users involved, since the very nature of DRM-free gaming means that they can't "de-activate" any games that the user reports as broken. Also keep in mind that GOG.com's Worldwide Money Back Guarantee starts today, so all purchases made in the past 30 days are included in it.
That's probably about as good as the honour system can get on the Internet, hopefully it can be respected more than its abused and further vindicate GOG's altruistic approach. Head over to GOG.com for the full Money back Guarantee FAQ
Posted 01:28pm 10/12/13
I do like the 14 day 'change of mind' guarantee implemented along-side this though.
(Might want to change the title, I think it's misleading to state '30 day return for all games' when that's actually only applicable to games that a) don't work on your system, and b) the GOG support team can't help you to get working)
Other than that, I'm keen to see how (and more notably when) steam go about implementing similar policies.