DOTA 2 developer Valve has revealed a new blog post
on their official website discussing the recent results from their communication ban system, a new addition that Valve hoped would bring about less toxicity "that occurs verbally or via text chat."
After some discussion internally, we reached the decision that it seemed in the best interest of the Dota community to not push away players who actually enjoyed the game. As a consequence, this meant restricting the ability for some members of the community to say whatever they want. To put it another way, we only want people to quit playing if they actually just don’t like the game. That thinking led us to the current communication ban system. Its goal is to reduce the toxicity that occurs verbally or via text chat, and as a result, to avoid causing players to quit the game solely due to negative communication experiences.
To help players understand just how the new system has helped "cleanse" the community, the blog post details several interesting statistics including a "35% drop in negative communication interactions." According to the stats, less than 1% of the active player base (players who have played Dota 2 in the last month) are currently banned and of those players who do receive bans 60% go on to modify their behavior, stopping further bans.
The statistics also note that total reports are down more than 30%, further proving to Valve that their new communication system is definitely helping their community.
Overall, we’re happy with how the system is proceeding. The communication ban system was an attempt to remove a specific set of behaviors in the community, and given its harshness and the change in expectations it engendered, it was always going to be something that was met with criticism. As is often the case, there’s still a lot of work to do, but the early results are promising.
While it seems the MOBA genre will always be a victim of negative behaviour, it is nice to see proof that systems like the one implemented in DOTA 2 actually do have an impact on the community. Make sure you check out the full blog post
for a very thorough rundown of the implemented system.