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Post by darkjedi @ 04:25pm 01/05/11 | 64 Comments
Looks like Sony have finally decided that it's time to bring the Playstation Network back online after being compromised a fortnight ago by external parties. Announced today on the Sony Europe Blog were plans by the company detailing how the free online network will be bought back up and what steps are being taken to prevent this kind of thing happening again.
Tokyo, May 1, 2011 – Sony Computer Entertainment (SCE) and Sony Network Entertainment International (SNEI, the company) announced they will shortly begin a phased restoration by region of PlayStation®Network and Qriocity™ services

The initial phase of the roll-out will include, but is not limited to, the following:

• Restoration of Online game-play across the PlayStation®3 (PS3) and PSP® (PlayStation®Portable) systems
• This includes titles requiring online verification and downloaded games
• Access to Music Unlimited powered by Qriocity for PS3/PSP for existing subscribers
• Access to account management and password reset
• Access to download un-expired Movie Rentals on PS3, PSP and MediaGo
• PlayStation®Home
• Friends List
• Chat Functionality

The new security measures implemented include, but are not limited to, the following:

• Added automated software monitoring and configuration management to help defend against new attacks
• Enhanced levels of data protection and encryption
• Enhanced ability to detect software intrusions within the network, unauthorized access and unusual activity patterns
• Implementation of additional firewalls


That's not all though! Given that the Playstation Network is a free service, you would almost expect that beyond those who pay for the benefits of the PSN Plus, there wouldn't be any real compensation for the downtime coming. Turns out, that isn't the case:

• Each territory will be offering selected PlayStation entertainment content for free download. Specific details of this content will be announced in each region soon.
• All existing PlayStation Network customers will be provided with 30 days free membership in the PlayStation Plus premium service. Current members of PlayStation Plus will receive 30 days free service.
• Music Unlimited powered by Qriocity subscribers (in countries where the service is available) will receive 30 days free service.

Additional “Welcome Back” entertainment and service offerings will be rolled out over the coming weeks as the company returns the PlayStation Network and Qriocity services to the quality standard users have grown to enjoy and strive to exceed those exceptions.
So for the PSN users out there, are the assurances of extra security and some free goodies enough to make you forgive and forget the whole event happened? Or will this whole experience put you off using PSN for anything outside gaming in the future?



sonyplaystation networkpsnps3





Latest Comments
greazy
Posted 04:31pm 01/5/11
Midda
Posted 05:07pm 01/5/11
So for the PSN users out there, are the assurances of extra security and some free goodies enough to make you forgive and forget the whole event happened? Or will this whole experience put you off using PSN for anything outside gaming in the future?

You say it as though it'll all be blown over when they go online. We still don't know if everyone's credit card details are in the hands of hackers.
teq
Posted 05:07pm 01/5/11
this is balls, I'm still playing portal 2 on the PS3 because I can't link my Steam account until PSN comes back :~(
Outlaw
Posted 05:25pm 01/5/11
So it might actually be a challange for the hackers this time.

round2
Sc00bs
Posted 05:42pm 01/5/11
when are they turning it back on and giving us all this free s***>
Outlaw
Posted 05:57pm 01/5/11
All existing PlayStation Network customers will be provided with 30 days free membership in the PlayStation Plus premium service.

WINNING
natslovR
Posted 05:58pm 01/5/11
Just as numbers go you'd think a two week outage would warrant six months of free service.

That would show they are serious and sorry.

30 days is an introductory offer not an apology.
parabol
Posted 06:38pm 01/5/11
Enhanced levels Initial implementation of data protection and encryption
• Implementation of additional actual firewalls

Fixed.
ravn0s
Posted 06:46pm 01/5/11
wont anything downloaded during the 30 days of free access to psn+ become useless once the 30 days is up?
Outlaw
Posted 06:56pm 01/5/11
why would it become useless?

also -> Uncharted 3 beta begins July 5, early access for InFamous 2 buyers and Plus subscribers
darkjedi
Posted 07:32pm 01/5/11
PSN+ free stuff expires when your account runs out afaik.
Sc00bs
Posted 08:35pm 01/5/11
any word on an actual day or just 'this week sometime'
Khel
Posted 08:39pm 01/5/11
Wow, I'm with natslovr, thats a pretty pathetic apology. And DarkJedi is right, anything you get with your plus account stops working when your subscription runs out. So really they're just using this an excuse to get more people hooked on their premium pay service. Stay classy Sony.
Sc00bs
Posted 08:44pm 01/5/11
so if u download games that are free on the plus scheme, they stop working once the free month is up?

Thats pretty gay...
Tollaz0r!
Posted 08:50pm 01/5/11

• Access to download un-expired Movie Rentals on PS3, PSP and MediaGo
<

BAHAHAH to the people who had a rental that expired during the outage.


Also, I pretty much read that as a selling of the premium service, 30 day's FREE omg!.
Hang on, Micro$oft do that too, they call it a trial...

Let us see what they offer with the 'elected PlayStation entertainment content for free download' Will it be good stuff or just some junk that people weren't buying anyway?
Outlaw
Posted 09:13pm 01/5/11
Yeah. Pretty lame ploy but it'll probably end up working and they'll win alot of PSN+ subscribers back. Sony couldnt resist, can't blame them really from a business point of view.
darkjedi
Posted 09:32pm 01/5/11
Keep in mind though that they weren't actually obligated to give us anything for the outage, unless you were a PSN+ subscriber that is. Much the same as mobile carriers when there's network outages - the SFOA you accept pretty much states that due to the nature of mobile networks, outages can happen & they're not obliged to compensate you should one happen.

It's a nice enough gesture by Sony, although I'd just be happy to know they've done absolutely everything possible to prevent it from happening again (and hopefully helped catch the little bastards behind it).
trog
Posted 09:50pm 01/5/11
Keep in mind though that they weren't actually obligated to give us anything for the outage, unless you were a PSN+ subscriber that is
They weren't, because Sony customers appear to be willing to put up with pretty much anything before they even remotely considering abandoning the company!
ctd
Posted 09:54pm 01/5/11
I don't care about any of this. I just wanna play fifa11 online.
Midda
Posted 10:52pm 01/5/11
Darkjedi, do you always just accept the bulls*** you're fed and say thank you? You praise George Lucas for the tripe that was the Star Wars prequels, and now you're patting Sony on the back for giving people a very limited premium subscription to their s***** network after all of their personal information (and potentially their credit card details) were leaked to an unknown party. What the f***?
Tetsuo
Posted 11:09pm 01/5/11
Because not everyone is a bitter prick towards the world midda.
Boga
Posted 01:43am 02/5/11
Your not missing out on much PSN + hasnt offered really anything apart from early beta access to the likes of killzone 3 Socom 4 and really the one good full game they offered for "Free" is little big planet 1. And when your membership ends you lose access to pretty much all the PSN + "Free" games. so the 30 days free will not offer people that havent had it before anything interesting. guess well wait and see.
Outlaw
Posted 09:52am 02/5/11
I've never used a Credit Card with Sony and I havent tried out PSN+ yet. So I'm looking forward to trying out PSN+ trial although I doubt I'll sign up for longer once the trial is up unless they offer more content. Uncharted3 BETA starts july.. tempting.
Khel
Posted 10:36am 02/5/11
Much the same as mobile carriers when there's network outages


This is a little bit more than just a network outage though. If a mobile phone company had a network outage, and then gave all the billing details of all their customers to criminals, I think people would have a problem with that, don't you?
groganus
Posted 10:53am 02/5/11
All the freebies they are offering are really just marketing tactics to hook people up to paid subscriptions, which i find very ironic given that credit card details were flogged, its kind of like they are trying to build up there visa/mastercard.txt file again.


CFW offers better incentives then this crap.
darkjedi
Posted 11:54am 02/5/11
@Midda: No, not at all. I embrace the Star Wars prequels because I enjoy watching them, imperfections & all. Unlike some others in this generation, I don't see the point to screaming & carrying on about issues I have no control or influence over. Yeah I'm filthy that there's a good chance my personal details are floating around the internet, but it isn't the end of the world for me. Credit Card details can be changed, but I also know my bank will help me should someone try to use stolen details to buy things online.

If it makes you feel any better, I really hate that Hal Jordan doesn't have white gloves in the Green Lantern movie?
Mordecai
Posted 05:02pm 02/5/11
I wonder if Sony have updated the version of Apache they use on their servers or not.

http://www.wired.com/threatlevel/2011/04/trixter

Armchair cybersleuths on the trail of the PlayStation Network hackers have been focusing attention on a chat log that shows several technically sophisticated PlayStation tinkerers discussing Sony’s security vulnerabilities in knowing detail just two months before the breach.

“If Sony is watching this channel they should know that running an older version of Apache on a RedHat server with known vulnerabilities is not wise, especially when that server freely reports its version and it’s the auth[entication] server,” writes “Trixter,” one of the chatters.

The Feb. 16 chat was held in the IRC channel “#ps3dev.” It’s a gathering spot for people hacking their PlayStations for various purposes not approved by Sony, such as installing custom firmware, trying to restore the console’s ability to run Linux, or working to build a home-brew version of the PlayStation Network.

*a little bit later in the interview*

McDanel admits he doesn’t know that Sony’s web servers were vulnerable to attack. The authentication server he mentioned in the chats was running Apache 2.2.15, which was superseded in June 2010, but has no remote-access vulnerabilities listed on Apache’s website.
Obes
Posted 05:14pm 02/5/11
Stay classy Sony.

Stay ?
Sony are the digital version of Hitler and Stalin in my books.
skythra
Posted 08:39pm 02/5/11
Stay ?
Sony are the digital version of Hitler and Stalin in my books.

Do you offer these books for free?
Dazhel
Posted 12:55am 03/5/11
Sony's taken down The Station now too

linky from Joystiq
kos
Posted 07:14am 03/5/11
All the freebies they are offering are really just marketing tactics to hook people up to paid subscriptions

This.
d^
Posted 09:53am 03/5/11
So is the network back up or what?
Midda
Posted 10:18am 03/5/11
Not yet.
teq
Posted 10:29am 03/5/11
easiest way to check is http://au.playstation.com/psn/
top right, red = no green = yes
Plasma
Posted 11:58am 03/5/11
Sony just lost 12,000 credit card numbers: http://www.joystiq.com/2011/05/02/sony-hit-with-second-attack-loses-12-700-credit-card-nu/

...were lost, apparently from "an outdated database from 2007."

backup.zip?
Obes
Posted 01:13pm 03/5/11
So Sony Online Entertainment (SOE) also was exposed.
linkie
It [sony] said banking and credit card information belonging to more than 23,000 customers outside the U.S. may have been compromised.

Credit card info for 5 countries (America, Germany, Austria, Netherlands and Spain) of users from 2007 was stolen.


Offical linky here

name, address (city, state, zip, country), email address, gender, birthdate, phone number, login name and hashed password.

SOE Users ... All definately stolen.
So if you played Everquest (1 or 2), Vanguard, Planetside, Matrix Online, Pirates of the Burning Seas, Tanarus, Star Wars Galaxies, DC Universe Online, FreeRealms etc etc etc. There is a strong chance your details are all out there.

Expect phone scams, email scams, even snail mail scams. If your password was weak and its hash in any of those online databases of password hashes then you also are probably going to have various online services tested with that username and password.

In theory if your account has been comprimised they will contact you ... in theory.
Sc00bs
Posted 08:56pm 04/5/11
so wednesday is nearly over and still no psn...

nice work sony saying it will be back "sometime" this week and leave it until the very end of the week, if not push it into the next week...
darkjedi
Posted 09:03pm 04/5/11
Saturday night is technically "this week"?

Thanks for checking though, I haven't been able to get near my PS3 all week to look.
Sc00bs
Posted 09:18pm 04/5/11
i just want to play gt5 online with some ppl

F*** YOU SONY YOU DIRTY SLUTS, how long has it been off now? nearly 2/3 weeks?
teq
Posted 08:21pm 06/5/11
so much for PSN coming back this week

check this crazy theory

old mate has a theory that there could be more going down than sony are letting on, like maybe they've lost huge sets of data and they're trying to rebuild the database from alternate sources such as transaction records
or something along those lines
Dazhel
Posted 08:52pm 06/5/11
it's still Friday morning in the USA.
C'mon Sony! You can do it! Maybe regain a shred of the credibility you had a few weeks ago.

PlayStation Network Down, Sony Says Service Could Be Out Up to Two Days
By Mike Sharkey | Apr 21, 2011

omg two whole days!
ctd
Posted 10:49pm 06/5/11
want. fifa. online. now.

Midday friday at my place so I dun care... they have 1.5 days technically.
Sc00bs
Posted 10:57pm 06/5/11
arg f*** u sony you dirty ass liars
Moo
Posted 11:07pm 06/5/11
Much the same as mobile carriers when there's network outages - the SFOA you accept pretty much states that due to the nature of mobile networks, outages can happen & they're not obliged to compensate you should one happen.


Yes, but we're not just talking about network outages. These guys have also potentially leaked out my credit card details to whoever's hacked it in the first place. That kind of overshadows me not being able to play some little big planet over online for a couple of weeks....

I'm with the other guys. Giving one month free to PSN+ is a pissweak attempt to make them look generous for providing us with no service for the last fortnight, and for handing out our personal information to some nice hackers.

One can argue that we don't pay for the service, however have you ever seen the price of half of that DLC s*** online there? $20 for 4 skins for LBP? I'm sure they make more than enough money from the service to not need to charge people for it.




teq
Posted 11:40pm 06/5/11
for anyone that cant be bothered clicking the link, he makes a good point

There have been plenty of data breaches at plenty of companies, but I've never heard of one taking down a service for weeks. In the event of a serious breach here's what you'd do:
Backup the servers for analysis
Re-image the servers w/ all relevant patches
Verify database integrity
In many cases I've seen this handled with no interruption of service. What exactly are they doing that takes weeks? I don't think they're telling people the whole story, and I've got a theory:
Data was deleted / altered ( including purchased content info ) and is non-recoverable.
I can think of 3 possible ways this could happen:
Backup data was stored on tape, and the tapes were unreadable ( very likely, esp for large data sets )
Backup data was stored on disk and the backup data was also deleted
Subtle changes were made in a way that made the changes look identical to normal purchase transactions
Sc00bs
Posted 05:20pm 07/5/11
still not back ><

the thing is when it does come back there will be so much traffic that it will be slow as
ravn0s
Posted 05:21pm 07/5/11
i heard sony europe is giving away free games. not sure what games though.
Cheez
Posted 06:30pm 07/5/11
Only game I played on SOE was DC Universe Online, hadn't played it since it came out, started again last weekend and then next day it goes down.

I heard they gunna give away in game items, but a lot of people are asking for something of more value, game time etc.
Outlaw
Posted 07:36pm 07/5/11
still not back ><

the thing is when it does come back there will be so much traffic that it will be slow as



agree.
Also, be a flood of trophies on facebook
DM
Posted 01:44am 08/5/11
Apparantly the servers running the PSN were running "very old and unpatched" apache software and didn't even have firewalls on these servers. Quite mindblowingly retarded if true.

last edited by DM at 01:44:06 08/May/11
$ack
Posted 11:24am 08/5/11
Sifn't run NGINX.
Sc00bs
Posted 11:28am 08/5/11
PlayStation®Network Offline


BOOO f*** you sony, biggest liars in the world.

Just tell everyone you've f***ed up hardcore and need weeks to fix it...
`ViPER`
Posted 12:21pm 08/5/11
Apparantly the servers running the PSN were running "very old and unpatched" apache software and didn't even have firewalls on these servers. Quite mindblowingly retarded if true.


Its amazing that they could somehow have been passing the PCI Compliance tests.

I work for a small part of a big worldwide company as the s*** we have to go through to maintain PCI compliance is huge. Our servers are scanned by an external company, if we are running old versions of things, we have to fix it up. I dont know how Sony could have gotten away with not doing this.
Eorl
Posted 07:08pm 08/5/11
Its amazing that they could somehow have been passing the PCI Compliance tests.I work for a small part of a big worldwide company as the s*** we have to go through to maintain PCI compliance is huge. Our servers are scanned by an external company, if we are running old versions of things, we have to fix it up. I dont know how Sony could have gotten away with not doing this.

Probably paid people, or just didn't give a s***. I feel sorry for their share price at the moment. Was at $19 something, compared to 2 weeks ago where it was at $36 something.
Fixah
Posted 04:52pm 09/5/11
Dazhel
Posted 05:06pm 09/5/11
Reports are that Sony needs to make a virgin sacrifice into a volcano to restart the PlayStation Network, but with the network down they're having difficulty making contact with any potential volunteers.
step
Posted 06:00pm 09/5/11
lol Fixah.
teq
Posted 06:22pm 09/5/11
I reckon they've lost a big database and they're working to reconstruct it
HERMITech
Posted 08:13pm 09/5/11
Reports are that Sony needs to make a virgin sacrifice into a volcano to restart the PlayStation Network, but with the network down they're having difficulty making contact with any potential volunteers.

I lol'd :)
teq
Posted 08:28pm 10/5/11
PSN won't be back until the end of this month ....

http://games.on.net/article/12470/UPDATE_Sony_Plans_PSN_Return_for_End_of_May

This is f*****g ridiculous, I have been playing portal 2 on my ps3 this whole time instead of on my lappy ;(
darkjedi
Posted 11:22pm 10/5/11
Just... wow. Definitely going to want to be offering more than just a free month or some crappy games methinks.
ctd
Posted 11:28pm 10/5/11
Sucks so bad. I only play one game on f***** consoles. Not gunna buy an xbox just for fifa. This would never happen on Steam.
trillion
Posted 11:22pm 11/5/11
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