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HSBC Alert
HERMITech
Brisbane, Queensland
8313 posts
Hey all,

Just a heads up, HSBC c***ed up royally today when I received an email from the Sydney office addressed to over 400 people who are account holders.

About 5 hours later I received a second email from them advising the following. What I'm pissed about is that I'll probably have to close that email address I've managed to maintain for many years that almost never receives spam.

Poor Sonya (initial sender), her arse will be grass methinks.
HSBC appear to have gone into damage control to avoid dragons riding on ninjas!

Good afternoon,

Earlier today, you received an email from HSBC Bank Australia Limited (HSBC) asking that you contact us at your earliest convenience. Unfortunately, due to manual handling error, your email address was not hidden from the view of other recipients.

We sincerely apologise for the error and for any inconvenience this matter may have caused. We would like to assure you that no personal information other than your email address was disclosed to other recipients as a result of this error.

At HSBC we consider security of information of the upmost importance. We also adopt stringent processes and procedures to ensure your personal information is protected at all times. We stress that this incident was a one-off occurrence and HSBC will immediately review the incident, reinforce these procedures and enhance controls further to ensure this error does not occur again in future.

Once again we apologise for the error.

Thanks and regards,

Amanda MOZSNY
Compliance Manager | HSBC Bank Australia Limited
HSBC Centre, 580 George Street, Sydney NSW Australia 2000
______________________________________________________
05:52pm 19/08/13 Permalink
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05:52pm 19/08/13 Permalink
trog
AGN Admin
Brisbane, Queensland
37235 posts
Learning about the Bcc field - the hard way :(
06:07pm 19/08/13 Permalink
deadlyf
Queensland
3246 posts
Now Mexican drug lords have your email.
06:07pm 19/08/13 Permalink
infi
Brisbane, Queensland
20381 posts
You will get many erectile dysfunction discount offers. #winning
06:20pm 19/08/13 Permalink
Tollaz0r!
Brisbane, Queensland
14138 posts
A mass GOATSE seems in order.
08:06pm 19/08/13 Permalink
copuis
Brisbane, Queensland
4152 posts
that is pretty piss poor for such a big company
08:22pm 19/08/13 Permalink
Tiny
Brisbane, Queensland
3389 posts
oh honestly, who cares. Re-direct the spam to a SPAM folder? What difference does it make?
08:24pm 19/08/13 Permalink
kr0wb4r
Brisbane, Queensland
1239 posts
I had this happen but with every student number at my university, which was included with their First name & Surname.

At least it made for sending emails to classmates earlier from then on.
08:26pm 19/08/13 Permalink
Trauma
Melbourne, Victoria
3310 posts
Criminals already had it.
10:32am 20/08/13 Permalink
Zak
Brisbane, Queensland
3038 posts
I once sent a job rejection email out manually to several dozen people without bcc'ing the email addresses - just didn't pay attention when I cut and paste the addresses into the email. I rightly copped a s*** tonne of complaints from people who were rejected, and my punishment from my boss was to print out and read relevant sections from the Privacy Act. Lesson learned.
11:47am 20/08/13 Permalink
Tollaz0r!
Brisbane, Queensland
14145 posts
^^
Is the reason why you don't fire an employee for making a big arse mistake. Chances are they learned a pretty big lesson from it, a lesson you probably want most of your employees to know, although the lesson was hopefully learned in another company ;D
01:24pm 20/08/13 Permalink
Twisted
Brisbane, Queensland
11916 posts

Seems very similar to AAMI. Except they also managed to get the people to band together to plan a class action :p

http://www.smh.com.au/it-pro/business-it/aami-customers-use-privacy-breach-in-their-favour-20130820-hv1fz.html
09:32pm 20/08/13 Permalink
mic
Perth, Western Australia
1 posts
Hey all,

Just a heads up, HSBC c***ed up royally today when I received an email from the Sydney office addressed to over 400 people who are account holders.

About 5 hours later I received a second email from them advising the following. What I'm pissed about is that I'll probably have to close that email address I've managed to maintain for many years that almost never receives spam.

Poor Sonya (initial sender), her arse will be grass methinks.
HSBC appear to have gone into damage control to avoid dragons riding on ninjas!


not good
08:58am 19/09/13 Permalink
jmr
Brisbane, Queensland
8055 posts
Surely it would be a good idea to integrate some sort of check in outlook, or all mail clients, where if you're sending an email with over 10 (or some pre-defined number) recipients in the CC field, it confirms that you don't want them in the BCC field?
09:12am 19/09/13 Permalink
Opec
Brisbane, Queensland
7863 posts
What amaze me is that they're using desktop email client to send mass email. I don't even do that if I had to send more than 20 emails to people. WTFBBQ.
09:59am 19/09/13 Permalink
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09:59am 19/09/13 Permalink
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