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Uber ridesharing research project
mtham
Brisbane, Queensland
1 posts
Hi there! My name is Aaron Tham and I am a Lecturer in Tourism, Leisure and Event Management from the University of the Sunshine Coast (Queensland, Australia). This is a call for an expression of interest for a project that I am undertaking titled – The ubiquitous tide of Uber: Disruptive innovation in tourism and hospitality (University ethics approval no. A/15/650).

The project is aimed at exploring reasons for adoption of Uber as passenger or driver around the world. Participation in the project will be in the form of online surveys. These should take no longer than fifteen minutes of your time. All answers to the surveys will be strictly confidential. Participation in the project is voluntary and you are free to withdraw from the project at any time.

If you would like to be part of this project, please visit the online survey link: https://www.surveymonkey.com/s/XXVTVZN

Thank you once again for your time and consideration on this matter.

Kind regards,
Aaron
03:08pm 05/03/15 Permalink
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03:08pm 05/03/15 Permalink
Persay
Brisbane, Queensland
7823 posts
Do I get a movie voucher?
08:45pm 05/03/15 Permalink
hardware
Brisbane, Queensland
11264 posts
Can't complete first question as I refuse to take part of such a dangerous and morally wrong scheme.

Uber are terrible corporate citizens and should be abhorred by all Australians.
09:17pm 05/03/15 Permalink
HERMITech
Brisbane, Queensland
8646 posts
/grabs popcorn
01:33am 06/03/15 Permalink
funky
Canada
1873 posts
Strong language hardware. I've taken Uber before, does that make me immoral?
05:10am 06/03/15 Permalink
Spook
Brisbane, Queensland
39091 posts
no one stands between hardware and his cabbie lovers.
06:41am 06/03/15 Permalink
taggs
6378 posts
Don't mind hardware, he used to work as a greasemonkey at a cab depot or something.

That's why he defends the rent-seeking leech of an industry that is the taxi licensing regime.

God forbid adults being free to choose their transport options. Supply and demand determining the number of taxi services on the road is sooo morally wrong instead of an artificial restriction on supply designed to enrich incumbent licence holders at the expense of new entrants and consumers /s.
07:30am 06/03/15 Permalink
Spook
Brisbane, Queensland
39093 posts
i saw a billboard the other day telling me i could die if i didnt ride with a legit taxi!
07:34am 06/03/15 Permalink
Eorl
AusGamers Editor
Brisbane, Queensland
14494 posts
i saw a billboard the other day telling me i could die if i didnt ride with a legit taxi!

You can die with a legit one, who would have thunk it?
08:02am 06/03/15 Permalink
dewb
Brisbane, Queensland
4791 posts
uber >>>>>>>> taxilols

i wouldn't piss on a burning cab
09:59am 06/03/15 Permalink
Dazhel
Gold Coast, Queensland
6688 posts
i saw a billboard the other day telling me i could die if i didnt ride with a legit taxi!


OTOH most legit cabbies drive crazy enough to give you the impression you're going to die when you do ride with them, no billboard required.
10:15am 06/03/15 Permalink
notgreazy
Other International
68 posts
Uber is actually a dodgy as hell company, the CEO is an a****** obsessed with not looking like an a****** but apart from that, the rideshare idea is awesome imo... when we get automated cars. Uber hates it's drivers and cant wait to get ride of them.
10:32am 06/03/15 Permalink
BOOST
Brisbane, Queensland
704 posts
I don't know how anyone could defend the practices of the cab industry. They made their bed.
10:50am 06/03/15 Permalink
copuis
Brisbane, Queensland
5300 posts
I don't know how anyone could defend the practices of the cab industry. They made their bed.



this, and the customer is not first, and hasn't been for a long time


while uber might have it's faults, I personally would love to see a scheme like in say london, where you have black cab's are the one's at cab ranks and able to pick up off the street (which I understand is alot harder to do now, because taxi council dont want you just waving them down, WTF)

and then there are "mini cabs" which can only pick up people who call up, and pre book or what ever, it would get more transport out there at time when it is needed, and you could still have some mild cheaper form of tracking, it would also provide some pressure for taxi's to up their game, and provide better service
11:26am 06/03/15 Permalink
demon
Brisbane, Queensland
7614 posts
i would only get a cab in brisbane as an absolute last resort. i'd rather deal with any other form of transport. cabs in brisbane are f***ed.

by comparison, cabs in singapore are f*****g awesome!! the drivers are polite & speak better english than most brisbane cab drivers do. singapore cabs are always clean & cool & don't stink & soooo much cheaper than in brisbane.

iv'e never tried uber, or had the need to.. but they can't be worse than regular cabs.
11:37am 06/03/15 Permalink
hardware
Brisbane, Queensland
11265 posts
Give them time. Uber cabs are all vehicles which have been cabs for less than a year. All cars that have only been a cab for that period of time are nice.

But anyway, my main gripe is that the number of cabs in Brisbane was about right anyway. Too many cabs in off peak times and not enough at peak times. Uber just makes this worse and floods the market.

Yes, licences shouldn't be worth as much as they are. But they've been about the cost of an average house since the 1960s.

But my main reason for sticking up for the cab industry is this: my mate in his wheelchair is able to get a cab anywhere, any time at the same cost as me.
All you labor loving, socialist lefties are all bang on about how you hate predatory big business and love taking care of minorities, but as soon as the opportunity comes to make an ethical choice, you're all found out to be a bunch of selfish, spineless mouths.

Yes the taxi industry has it's bad apples. Yes, you should get a better car for your $2+/k. Yes, cabcharge is the devil. But to say that Uber is the panacea for all the taxi industry's ills is wholly erroneous and short sighted.
04:13pm 06/03/15 Permalink
Tiny
Brisbane, Queensland
3451 posts
If they had proper insurances then I would get a uber taxi, but as it stands I hear they are not properley insured. f*** that.
04:26pm 06/03/15 Permalink
Eorl
AusGamers Editor
Brisbane, Queensland
14497 posts
I was actually murdered in all six of my Uber rides, it was a terrible experience and I am now a ghost who haunts those who say bad things about Uber.

Seriously though, Uber is a top notch service. Best app I've seen for taxi service and beats the ever-living crap out of our current taxi system in both price and promptness. Oh and the drivers actually chat to you instead of on their phones. I've had some wonderful conversations and even rode with a guy who lived down the road from me on the Gold Coast.

I give no s**** about what the CEO of Uber eats or who they f***, I care about the service and right now that is winning.
06:22pm 06/03/15 Permalink
Whoop
Brisbane, Queensland
23286 posts
i saw a billboard the other day telling me i could die if i didnt ride with a legit taxi!

you ride a damn bike in the city, you're gonna die sooner or later in or out of a cab
06:48pm 06/03/15 Permalink
BladeRunner
Queensland
1972 posts
If I needed a cab, I would give Uber a go.
11:23pm 06/03/15 Permalink
copuis
Brisbane, Queensland
5301 posts
hardware

not sure you understand uber cabs, pretty sure the car just has to be under 10 years old (could be wrong) but all the uber cars are not all brand new,
12:25am 07/03/15 Permalink
baz
Victoria
870 posts
Aaron...chip in a bit mate.

Its getting awkward.
01:09am 07/03/15 Permalink
Persay
Brisbane, Queensland
7824 posts
My name is Aaron Tham and I am a Lecturer in Tourism, Leisure and Event Management from the University of the Sunshine Coast (Queensland, Australia).
judging by your shoddy survey monkey questions, i pity your students

tbh my grade 10 students at school can write a better survey. can't wait to read your dissertation ya chump
11:06am 07/03/15 Permalink
Hogfather
Cairns, Queensland
15929 posts
Yes, licences shouldn't be worth as much as they are. But they've been about the cost of an average house since the 1960s.

I feel like you are trying to make it sound liek its just inflation when house prices have spiralled obscenely.
01:37pm 07/03/15 Permalink
Roonee
Perth, Western Australia
239 posts
Give them time. Uber cabs are all vehicles which have been cabs for less than a year. All cars that have only been a cab for that period of time are nice.

But anyway, my main gripe is that the number of cabs in Brisbane was about right anyway. Too many cabs in off peak times and not enough at peak times. Uber just makes this worse and floods the market.

Yes, licences shouldn't be worth as much as they are. But they've been about the cost of an average house since the 1960s.

But my main reason for sticking up for the cab industry is this: my mate in his wheelchair is able to get a cab anywhere, any time at the same cost as me.
All you labor loving, socialist lefties are all bang on about how you hate predatory big business and love taking care of minorities, but as soon as the opportunity comes to make an ethical choice, you're all found out to be a bunch of selfish, spineless mouths.

Yes the taxi industry has it's bad apples. Yes, you should get a better car for your $2+/k. Yes, cabcharge is the devil. But to say that Uber is the panacea for all the taxi industry's ills is wholly erroneous and short sighted.


That's a solid list of things wrong with the cab industry against only one positive. It seems like a very excessive amount of regulation and increased cost, plus questionable service, just to subsidise the transport of differently-abled people. If that's all there is to it than all the gov needs to do is relax regulations and do the subsidising directly.

But I guess that's probably not all there is to it. At the very least what the popularity of uber proves is that the cab industry has been a bit too stuck in its own little world while everyone else moved into the 21st century with smart phones and light-sabres and s***. Uber aren't flooding anything. They're taking advantage of a complacent competition that seems to think it should b**** and whine instead of actually competing as if we lived in some sort of communist day care centre.

What would be wrong with a world that was all uber and no cabs? Once we answer that, the situation can be resolved.

tbh my grade 10 students at school can write a better survey.


They're also cheaper to get drunk!
01:57pm 07/03/15 Permalink
kr0wb4r
Brisbane, Queensland
1254 posts
Uber is fantastic and more people need to use it. I can't recommend it highly enough.

The actions taken by the Taxi Council Queensland are sickening. Cabs really need to shape up or ship out. Their industry is going the way of the Music industry, and they are powerless to stop it, yet somehow think that they can.

Complete and utter idiots.

02:48pm 07/03/15 Permalink
BOOST
Brisbane, Queensland
705 posts
But my main reason for sticking up for the cab industry is this: my mate in his wheelchair is able to get a cab anywhere, any time at the same cost as me.
All you labor loving, socialist lefties are all bang on about how you hate predatory big business and love taking care of minorities, but as soon as the opportunity comes to make an ethical choice, you're all found out to be a bunch of selfish, spineless mouths.


http://www.tmr.qld.gov.au/business-industry/Taxi-and-limousine/Taxi-subsidy-scheme/How-it-works.aspx

- a subsidy of half the total taxi fare, up to a maximum subsidy of A$25.00, paid by the Queensland Government.
- access to subsidised taxi travel in other Australian states and territories, paid by the Queensland Government.


hardware, you're going to have to elaborate. You're implying the Taxi industry are white knights for the disabled. How exactly? From what I can see, your mate should actually be getting much cheaper fares than you. And he can get a cab anywhere, any time, depending on the availability of wheelchair cabs.

If the Taxi industry was to cease tomorrow, do you think its possible the owners of the wheelchair accessible cabs could sign up to be Uber drivers? Or do you think another business might step up to fill the requirements for disabled transport? Its almost like if there is a demand, someone will see an opportunity and start a business to fill said demand. I wonder if there is a name for something like that. Its a pretty wild idea!

Hardware, have you actually tried the Uber service?
03:47pm 07/03/15 Permalink
koopz
Brisbane, Queensland
10651 posts
Yes the taxi industry has it's bad apples. Yes, you should get a better car for your $2+/k. Yes, cabcharge is the devil. But to say that Uber is the panacea for all the taxi industry's ills is wholly erroneous and short sighted.



I was ever-so proud of the good work my lads did at (( computer store X ))


we beat Dell and HP to some nice big projects here in Australia.


still, years later - I pickup work from Dell and HP when it comes along as they'll accept almost any idiot now to perform their enterprise 'hands on' end.


the upside is meeting the clients and building report where and when it suits your personal needs.


hmm.. yep. no one cares how big your last project was



last edited by koopz at 20:12:03 07/Mar/15
08:10pm 07/03/15 Permalink
Tollaz0r!
Brisbane, Queensland
17157 posts

Cabcharge Australia Ltd Liberal Party of Australia 100000




The former head of the competition watchdog wants a sweeping reform of the taxi industry, which is ruled by a billion-dollar billing monopoly and beset by allegations of driver exploitation and undue political influence

Back in 2012..


F*** the taxi industry, it's bulls***. Laws bought with donation money, they didn't just donate to Liberals, Labor recived plenty as well.


09:51pm 07/03/15 Permalink
hardware
Brisbane, Queensland
11270 posts
not sure you understand uber cabs, pretty sure the car just has to be under 10 years old (could be wrong) but
all the uber cars are not all brand new,

I perfectly well understand. It's 8 years old, and i wasn't saying all the cars were brand new, I was saying they were new to being a cab. Every cab in it's first year is nice. You don't notice those ones. It's the cabs that have been cabs for greater than two years that you notice. Doesn't matter how long it's been since they were manufactured, it's all about time served as a taxi. About three years of taxi life (~510,000km) is about good. For reference proper taxis aren't allowed to be more than six years old from new. Midnight when they turn six they have to be retired.

That's a solid list of things wrong with the cab industry against only one positive.

No, there are many positives. Security cameras. Insurance. Public Liability. Guaranteed service. Priority for Veterans. Criminal Checked drivers.

Uber aren't flooding anything.

Really. You talked to any cabbies lately? I have. I've seen the figures. Uber is out to steal the cream and it's working. The govt purposely regulates the number of cabs allowed on the road, and they are pretty accurate about it. Oh, and it ain't the 'cab industry' that is stuck in the 20th century. The industry is so govt regulated, and it's all done for the safety of the passenger, both in the car, and for the ability to get a cab.

What would be wrong with a world that was all uber and no cabs? Once we answer that, the situation can be resolved.

No-one in wheelchairs would be able to take a taxi. No-one with guide dogs could take a taxi. No-one with a group of more than 4 people could take a taxi.

hardware, you're going to have to elaborate. You're implying the Taxi industry are white knights for the disabled. How exactly? From what I can see, your mate should actually be getting much cheaper fares than you. And he can get a cab anywhere, any time, depending on the availability of wheelchair cabs.

Yes, i wasn't going to mention the TSS because that would complicate matters. But if someone from out of state or overseas in a wheelchair was to need a taxi they can at everyman fares.

If the Taxi industry was to cease tomorrow, do you think its possible the owners of the wheelchair accessible
cabs could sign up to be Uber drivers?
No. The cost to own and run a vehicle that has a wheelchair hoist is prohibitive. The hoists cost several thousand dollars just for one in the back of a van, let alone a custom modify a vehicle. The hoists weigh close to a tonne, which increases your fuel economy something shocking (it's like towing a trailer, constantly). Even just a van is twice the price of a sedan of the same age.

Or do you think another business might step up to fill the requirements for disabled transport? Its almost like if there is a demand, someone will see an opportunity and start a business to fill said demand. I wonder if there is a name for something like that. Its a pretty wild idea!
The idea of burning an entire working industry to the ground and rebuilding it again just to change a few aspects of it? Yep, that is a wild idea.

Why are you people so hell-bent on hating on the taxi industry? Just because you can't pre-pay with a credit card? Just because you had an indian one time who was jerky on the throttle and smelt like india and the cab was dirty? BET NONE OF YOU REPORTED HIM TO MAKE TAXIS BETTER, YOU ALL WANT BETTER BUT YOU AREN'T WILLING TO DO ANYTHING ABOUT IT.

Laws bought with donation money, they didn't just donate to Liberals, Labor recived plenty as well.

Yep, cabcharge are evil. They are a bad, bad corporation hell-bent on lobbying so they can rule the taxi world.
03:36pm 10/03/15 Permalink
Obes
Brisbane, Queensland
10396 posts
I wish someone would touch me inappropriate in a taxi...
03:54pm 10/03/15 Permalink
baz
Victoria
871 posts
Got no time for jerky throttle, no time at all.
05:49pm 10/03/15 Permalink
Eorl
AusGamers Editor
Brisbane, Queensland
14505 posts
I took an Uber on Saturday night/Sunday morning and I didn't die. It was quite a shock to me that I wasn't stabbed violently like all the cabbie ads are telling me in threatening words. Instead I somehow was able to have a great conversation with the Uber driver about schooling and general life stories.
06:00pm 10/03/15 Permalink
baz
Victoria
872 posts
How was the throttle control?
06:26pm 10/03/15 Permalink
Eorl
AusGamers Editor
Brisbane, Queensland
14506 posts
How was the throttle control?

They knew how to drive, it was a nice change. Oh also Hardware Uber drivers are run through both a domestic and international criminal check, which is actually more thorough than the taxi service which only runs domestic checks. Oh, and you have liability cover as well: https://www.uber.com/safety
06:51pm 10/03/15 Permalink
Rukh
Brisbane, Queensland
935 posts
I worked as a taxi driver for about a year from November 2013 to October 2014 with the Sunshine Coast Cab company. Or to be more precise, I was an individual contractor that in effect hired out a cab licensed under the SCC brand and Taxi Service license.

The managing director of the SCC would send out bulletins every week. Mostly just normal stuff but often there would be their efforts to stop things like Uber (which technically are illegal in Queensland).

As a (former) cab driver, I will definitely agree that the prices of taxi licenses are insane and they're generally seen more as an investment than having any real relation to providing a good taxi service for customers or being in any way fair for the drivers.

I worked just 3 shifts a week (12 hours each shift). Some of the drivers were working 5 shifts a week (60 hours a week). Sometimes even more. I worked nights.

Of the total take for each shift I had to give 50% + $8 (for insurance) to the car's operator (person that manages the taxi on behalf of the owner of the car + taxi license and also interfaces with the taxi company).

Out the remainder, I had to pay GST. Here's a useful bit of info: The Australian Tax Code allows businesses that make less than $70000 a year to not have to pay GST. But there is a single exception to that rule. Taxi Drivers. We have to pay GST. So from my nightly takings I make 0.9 * (0.5 * total - $8) (obviously there's no Super or benefits). We also had to pay for cleaning the car ourselves after every shift.

Now as part of the regulations as a taxi driver there's plenty of things I was simply not allowed to do. I wasn't allowed to refuse to take passengers for the reason that they only wanted to go a very short distance. Which could suck when you're first in the rank, there's 5 cabs behind you, you know that the train is due soon and there's likely going to be someone wanting to go from Nambour to Noosa and you get a job either on the computer or a walkin wanting to go 500 meters, and pay with a TSS card and in small coins (oh and please carry my shopping bags).

The absolute highest *total* take I ever made in a single shift was $710. That was on New Year's Eve 2013. Yes, I got a few tips, but the official take after paying what I owed the cab company and cleaning and after GST was
$306.30 for a 12 hour shift (or $25.53 an hour).
However nights like that were the *extreme* exception to the rule.

The lowest the total take was after a full 12 hour shift was $40. Or $4.80 after the necessary expenses. Or 40 cents an hour.

I worked Tuesday, Thursday and Friday nights. My average Tuesday and Thursday totals would have been around $150 each night and Friday night average was around $425. So an average weekly amount after expenses was around $285 or $7.92 an hour. Plus tips of course.

I of course compared what I was making with what others did and I was pretty much average. Once you've been driving for a few weeks you've pretty much reached par. There were some drivers that might have had some passengers that had your number and you might do them off the books, but as you had to account for your $ total compared to your distance traveled you couldn't game it that much. And there was definitely some corruption at play too on the part of the cab company. Company owned cars and the cars of certain other people were far too often awarded the more lucrative jobs on a consistent basis when the regulations were such that they aren't allowed to do that.

But basically, I would be making $8 an hour for 12 hour night shifts during which I had to often deal with drunken passengers. I was fortunate that I was never physically assaulted (well, as in enough to count). Yes, there were some times I was extremely uneasy with some of the passengers but I didn't end up bashed which *did* happen to some other drivers. I also thankfully only had a few effective runners.

It was a common enough occurrence to see on the computer that a driver had activated their distress beacon and cars in the area were asked to assist.

I had my phone stolen once. As I checked my phone so often I noticed it immediately so didn't leave the house of the people that had stolen it. I kept a spare phone with me so I was calling up Optus to get that phone blocked, I had reported it to the taxi company and my next step was to call the police but the guy came out after seeing me still there and handed it back.

But yeah, I was working for $8 an hour with no sort of benefits, at night, and in a dangerous job and with very little freedom to conduct my "business" how I saw fit.

A big shoutout to my Employment Agency that got me into being a taxi driver to get me off their books lol.

Needless to say there's also a lot of racism towards the Indian taxi drivers. Yes, in my anecdotal experience they were more likely to cut corners, cheat on the tariffs (mid 2014 all the meters were replaced to make such cheating impossible by the way) so some of the feelings expressed by passengers I could understand, but some people were just simply racist. There are some that know I'm no SJW, but yes, I was aware of my "white privilege".

The point being... Yes, taxi licenses are incredibly overpriced and exist only as a way for rich people to make money. But at the same time, there are simply far too many taxis on the roads for 95% of the time and the taxi drivers are most definitely *not* getting rich. The only times there was any real scarcity was when the nightclubs closed. And given that the taxis are by law, supposed to be on the road 24/7 (except 1 shift a week) the drivers still had to be there, sitting and waiting for the rest of that time waiting for closing time.

As for Uber? If the prices are "competitive" compared to that of taxis then those drivers will be making jack-s*** too in the long run. It sounds like that they might have more say on who they take and as I believe they pre-pay or something there's not the problem with runners, but yeah, the driver is still going to be stiffed.







10:32pm 10/03/15 Permalink
Rukh
Brisbane, Queensland
936 posts
As for upsides from my time as a taxi driver: I learnt some things about myself. That I can be fairly comfortable in just chatting with strangers and I did have some pretty good conversations with people too. I was generally pretty liked by the large majority of my passengers and often complimented.

(The local strip club also gave free entry to taxi drivers so on the quiet nights, I sometimes hung out there heh)
10:35pm 10/03/15 Permalink
Obes
Brisbane, Queensland
10400 posts
Rukh says big words ... Rukh have s*** job.

Rukh use thesaurus to prove smaert? ... wrong.
QED Asha'man was pre-industrial age.
Save them blah!
10:49pm 10/03/15 Permalink
Rukh
Brisbane, Queensland
938 posts
heh. Definitely don't use a thesaurus. I make good use of the browser's spell-checker though!

But yeah, taxi driving is a s*** job and glad I quit. I doubt Uber is any better.

And Asha'man forever!
10:52pm 10/03/15 Permalink
koopz
Brisbane, Queensland
10660 posts
I was thinking about this the other day.


We live in a national demographic that has an aging population.


Why wouldn't I recommend to my kids that they Uber to that never ending demographic?
11:30pm 10/03/15 Permalink
Rukh
Brisbane, Queensland
939 posts
koopz: If they're doing it as a job rather than just something to do if they're going to be out and about anyway, then maybe because it's a) illegal here, and b) a really crappy way to make money. Have them work in a McDonald's instead. They'd get minimum wage and benefits.
12:06am 11/03/15 Permalink
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