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Fix this
Static
23 posts
My server keeps dropping everyone constantly FFS.


Long week end and the server goes to s***......!

http://imageshack.com/a/img836/2411/fnc3.png

PunkBuster Server: Lost Connection (slot #5) 122.149.15.88:3659 518b92b4d03cd76064bebbd8fa670e92(-) martymofo81
PunkBuster Server: Lost Connection (slot #1) 110.175.159.136:51438 36d253cecc9700bdc195a0a07fc018a2(-) static_AU
PunkBuster Server: Lost Connection (slot #2) 122.107.141.169:3659 52506909676de9a0b6e7cb25acd49106(-) VeraCharm
PunkBuster Server: Lost Connection (slot #7) 118.208.111.70:3659 316601594b4aa3bc1b0da5edeef01474(-) 3litist
PunkBuster Server: Lost Connection (slot #15) 58.172.145.28:3659 37c591c623b1feafcf7da93665170fa8(-) ubeautee
PunkBuster Server: Lost Connection (slot #13) 220.253.92.114:3659 fb092da37cbcfb918592b5818f698cab(-) BlackJxllyB
PunkBuster Server: Lost Connection (slot #6) 60.226.66.169:3659 fdd224b3c0f0a04f3f3858d26f3ec1a8(-) Budge123
PunkBuster Server: Lost Connection (slot #8) 121.72.208.241:3659 c86c731292fe87d196c14a5e95443ef6(-) GBHwildcard
PunkBuster Server: Lost Connection (slot #11) 106.69.162.140:12494 22cd4a3935f23a5a00c72b3bcf950991(-) manaccom
PunkBuster Server: Lost Connection (slot #3) 101.165.201.187:3659 71cabe4edbbb8c902a2ec16e657ef778(-) Rambo_Rick1
PunkBuster Server: Lost Connection (slot #4) 124.148.191.239:3659 61df7929770d26f05635657d28478a5c(-) Uber-Menuver
PunkBuster Server: Lost Connection (slot #10) 118.208.82.177:3659 780f40e3a09aaf0dcbb29b1ff7a631c5(-) lukeproskillslol
PunkBuster Server: Lost Connection (slot #12) 203.122.225.57:3659 96b65b3dbe9360c17af6c350524779c5(-) Kwapple

PunkBuster Server: Lost Connection (slot #1) 58.6.95.95:3659 7136d637170336049dd768b00f4ae6bb(-) Killerthunder01
PunkBuster Server: Lost Connection (slot #2) 124.148.191.239:3659 61df7929770d26f05635657d28478a5c(-) Uber-Menuver
PunkBuster Server: Lost Connection (slot #3) 122.107.141.169:3659 52506909676de9a0b6e7cb25acd49106(-) VeraCharm
PunkBuster Server: Lost Connection (slot #4) 58.172.145.28:3659 37c591c623b1feafcf7da93665170fa8(-) ubeautee


Its not the money .... it the community that has built around the server.....
06:58pm 17/04/14 Permalink
system
Internet
--
06:58pm 17/04/14 Permalink
Static
24 posts
You are destroying my server Ausgamers FIX the server FFS.
10:59am 18/04/14 Permalink
Phenom600
Perth, Western Australia
64 posts
Getting the same thing on our metro server now as well, had a pretty good run though of ~3-4 weeks with minimal issues just some packet loss and rubber banding.

Can't really blame Ausgamers for this either, it's happening to all of the GSPs in AU.
11:47am 18/04/14 Permalink
Static
25 posts
Staff send me an email at 14:50 yesterday saying that DICE wants logs from my server to identify an issue. Server starts constantly dropping all players 20 minutes earlier.

Last time DICE asked for logs from my server they turned on enhanced debugging which did the similar things... random disconnects.

Any staff reading this please if you have enabled extra debugging for DICE, please turn it off.


http://imageshack.com/a/img835/9397/q3gc.png
12:06pm 18/04/14 Permalink
Static
26 posts
I have been watching the other popular server in Battlelog and they don't seem to be dropping players at all......
04:12pm 18/04/14 Permalink
crasht01
Gold Coast, Queensland
14 posts
I have had players getting kicked from about 11am yesterday and again today but so far it only seems to be happening on 1 server but the other 2 have not been populated enough to tell :(
04:36pm 18/04/14 Permalink
Eorl
AusGamers Editor
Brisbane, Queensland
12019 posts
This is definitely something outside the norm. Investigating now and figuring out the cause.
05:03pm 18/04/14 Permalink
crasht01
Gold Coast, Queensland
15 posts
Well it just happened again at 17:23:29 :(
05:26pm 18/04/14 Permalink
Static
27 posts
Thanks Eorl.

Lost all player again at 17:35.
05:41pm 18/04/14 Permalink
crasht01
Gold Coast, Queensland
16 posts
#2 server is also having the same drama it just kicked everyone at 18:50:34
06:53pm 18/04/14 Permalink
JWMutant
Adelaide, South Australia
22 posts
Bout 5-10 minutes ago for me.
Was good for about 3 odd hours too.
07:46pm 18/04/14 Permalink
Static
28 posts
19:56
Just got the server to number 4 in AUS too....
08:25pm 18/04/14 Permalink
Predict
Melbourne, Victoria
30 posts
One of my servers has crashed 5 times today, the other has crashed 8 times. So far that is..
08:33pm 18/04/14 Permalink
Predict
Melbourne, Victoria
31 posts
Update: server that had crashed 8 times just crashed twice more. Total of 10 crashes. This has been my servers very own personal record.
10:57pm 18/04/14 Permalink
JWMutant
Adelaide, South Australia
23 posts
Yes 8-10 times for our server today.

Are we looking to set a record here? See how many times the server kicks everyone.

I am not 100% blaming Ausgamers because any idiot can log into procon and see that the server is still up and running after it kicks everyone.

Are EA cheaping out on there connection to Australian servers?
11:21pm 18/04/14 Permalink
Static
29 posts
Hello Eorl,

Did you find anything?

I have had to warn players off using the server. We would appreciate if you could let us know when the issue is identified/resolved so we can let them know its ok to start using the servers.
08:46am 19/04/14 Permalink
Eorl
AusGamers Editor
Brisbane, Queensland
12022 posts
I can't be 100% sure at the moment but it may have been a DDoS that we suffered during the day causing all the kicks. We've mitigated the issue for now, but let us know if the kicking still occurs. We are still seeing the UDP issue which is actually a problem with the DICE backend, and as we've said before are working on fixing that one but at this time can't say anymore on it due to waiting for DICE's feedback.
09:11am 19/04/14 Permalink
crasht01
Gold Coast, Queensland
17 posts
"Hi there,
The issue affecting your server is much more complicated than we had hoped, and we are working with DICE to figure out the best solution possible."

This is a quote from my ticket so the good news is they are working on it the bad news is it involves dice :(.

It was nice to get an updated and be informed of some progress thanks AusGamers I appreciate it :)
09:12am 19/04/14 Permalink
Static
30 posts
Thanks Eorl,

Will let you know if the issue happens again. Appreciate you quick reply.
09:28am 19/04/14 Permalink
Dremark
Sydney, New South Wales
68 posts
Yes 8-10 times for our server today.

Are we looking to set a record here? See how many times the server kicks everyone.



The record stands at 36+ in one day.

We are doing alot better atm with only 12 each day. (every 2 hours to the minute)

Been happening everyday,every 2 hours for the last 8 days........
09:59am 19/04/14 Permalink
Phenom600
Perth, Western Australia
65 posts
Mines dropping out at the same time each day... 10am EST again today, seed it, drops out....

Seems like I enjoy the punishment of seeding constantly.
10:09am 19/04/14 Permalink
Static
31 posts
Issue still happening. Can you please keep investigating urgently.

Issue 10:25:58

Looking at server stats for other GSP's this issue is not happening with them.
10:27am 19/04/14 Permalink
bf4admin
Melbourne, Victoria
2 posts
I just had a blaze dump as well. Emptied all players at 10:26:07

What the hell is going on?????
11:01am 19/04/14 Permalink
Phenom600
Perth, Western Australia
66 posts
and there it goes again 9:47WST....

Strangely enough other instances on the same hardware node are up and operating just fine, remind's me of um two years ago.
11:48am 19/04/14 Permalink
bf4admin
Melbourne, Victoria
3 posts
Response from AusGamers support:

"In regards to these dropouts, they are a mixture of DDoS attacks against a number of our boxes, and the UDP error's players have been receiving. We have mitigated the DDoS attacks, however the UDP dropouts are still occuring due to that being a DICE issue, and not something we are able to solve as easily.

We've been contacted by DICE yesterday to send off a number of logs of those affected in hopes of finding out why exactly this is happening, and should have further information come through next week hopefully."
12:13pm 19/04/14 Permalink
Static
32 posts
Next week aint good enough AusGamers, It has been 1 1/2 Days since i first reported.

If it is DDoS, you have not mitigated it as it is still constantly happening.

It is Not the UDP issue.

No one can play on your servers. Pretty soon no one will want to.

Just look at it.....

http://imageshack.com/a/img843/2896/60ti.png
12:17pm 19/04/14 Permalink
crasht01
Gold Coast, Queensland
18 posts
We got a few games in and then it happened again at 12:27:08 :(

I am sure you realize that this is making everybody a little bit angry and you will probably get some abuse so please pull your finger out and do something useful.
12:37pm 19/04/14 Permalink
Predict
Melbourne, Victoria
32 posts
Yeap one of my servers has crashed 5 times already. How is Gameserver and hypernia for reliability? Looks like im just about to swap over.
03:10pm 19/04/14 Permalink
bf4admin
Melbourne, Victoria
4 posts
They are all as bad as each other - but whatever is causing this to happen this weekend is bulls**t..
03:15pm 19/04/14 Permalink
JWMutant
Adelaide, South Australia
24 posts
Testing one of them now. Have exactly the same idea. This BS has been going on for almost 2 weeks now, not just the past few days.
If they look at the tickets I have logged it will show them just that.
03:16pm 19/04/14 Permalink
Phenom600
Perth, Western Australia
67 posts
I wouldn't waste your time moving (and no I don't work for ausgamers) you might get a response to support tickets in a timely fashion but all the same issues are still there with the other GSPs so you'll simply be spending more money each month for much the same experience.

Our gameservers instance has been offline for most of this morning, in fact the only instances we have operating right now that are up 24/7 are our US based instances that don't skip a beat (lately being attacked again "DRDos")

It's all still as frustrating as s*** though....
03:22pm 19/04/14 Permalink
Phenom600
Perth, Western Australia
68 posts
There's a pretty big delay in the GT player lists updating, often you'll see a server go down, come back up again and it's full by the time GT updates the status.

http://www.gametracker.com/search/bf4/AU/?

Those top two are our US based instances, they used to DDoS them all the time, gave up when it did nothing and now they are back at it again, however it's behind Arbor DDoS mitigation gear so has little impact, there's also a lot of capacity in the network.

The "Anal strike" server is with gameservers, it's gone down multiple times today, in fact granted I am logging it all I can tell you now it's been a total of 16x outages today, and 10x yesterday.

Our Ausgamers instance "metro madness" just went down again twice, only a few minutes apart, I changed the player count to 56 so you'd have to select "other" in the BL filters to be able to view it in the server list, managed to get a few hours out of it before it crashed again which is the best I've had today.
04:54pm 19/04/14 Permalink
Predict
Melbourne, Victoria
33 posts
While it's sad to hear the issues occurring, I'm kinda glad we aren't the only ones. For some reason however, the Games.on.net servers seem to be going like troopers (Gameservers). That's whats making me want to switch over.
06:15pm 19/04/14 Permalink
Phenom600
Perth, Western Australia
69 posts
I thought exactly the same, figured they finally put in place some decent protection so purchased our "Anal strike" instance, outages are listed in the above post (heaps)

Perhaps they are doing something "special" for the games.on.net instances, I don't know. I've noticed they are always appear to be up as well, however I don't pay attention to the exact server names and they seem to be running a crap load of slots so it could be down to the sheer number of servers they have running making it appear as though they are always up.
07:18pm 19/04/14 Permalink
JWMutant
Adelaide, South Australia
25 posts
While it's sad to hear the issues occurring, I'm kinda glad we aren't the only ones. For some reason however, the Games.on.net servers seem to be going like troopers (Gameservers). That's whats making me want to switch over.
Did and thought the same thing and am now asking them for my money back and telling them to jam it where the sun dont shine. Its worse!

One thing that Games.on.net have in there favor however is if any kind of deal was struck it would involve using the pipenetwork and that is exactly what appears to be the problem. The servers are starved for bandwidth.
07:32pm 19/04/14 Permalink
BLS
6 posts
Yes our server keeps dropping everyone also, our players are now playing on other servers which is annoying since we can't even play on our own server

Im glad its happening to others so I know Im not on my own but something needs to be done about this asap

Jabbajaws77
11:00pm 19/04/14 Permalink
Static
34 posts
Still happening and we are kept in the dark.

What is happening?
10:33am 20/04/14 Permalink
crasht01
Gold Coast, Queensland
19 posts
Meanwhile at Ausgamers a Mr Worm and Mr Trojan were discussing how good Ausgamers were to let them have their friends DDoS and Blaze over for a party while they ordered more pizza Miss Malware popped up and took everyones details and then they all laughed when they realized all the battlefield servers had stopped.

An update might be good idea even if it is to tell us they wanted anchovies on the pizza
01:40pm 20/04/14 Permalink
Static
35 posts
LOL Thanks for that..... Put a smile on my face....
03:10pm 20/04/14 Permalink
crasht01
Gold Coast, Queensland
21 posts
My #3 server just f*****g crasht as well at 20:51:47 aaaarrrrrgggggghhhhh I am loosing my sense of humor
08:57pm 20/04/14 Permalink
Static
36 posts
Same here 20:52:40 by my clock.
09:27pm 20/04/14 Permalink
Phenom600
Perth, Western Australia
70 posts
Type:BLAZE_DISCONNECT, UTC:20140420_12:18:53, Server:"[FPSG] 24/7 Metro Madness 1500 Tickets! (NO EXPLOSIVES)", Map:Operation Metro 2014, Mode:Conquest Large, Round:1/2, Players:64/62/0, Uptime:02:45:19, Details:"BF4,Ausgamers,FPSG,www.fpsgamerz.com,Australia,OC/au,,"

Whoooo 2 hours uptime a bloody record!!!

Oh and I should mention that we were losing weapons as well, going back to a single basic weapon with no perks again...
10:20pm 20/04/14 Permalink
Phenom600
Perth, Western Australia
71 posts
I could have posted literally hundreds of these over this weekend, but here's another to give you an idea of how close together they are.

[20:36:12 62] [FailLog] Type:BLAZE_DISCONNECT, UTC:20140420_12:36:12, Server:"[FPSG] 24/7 Metro Madness 1500 Tickets! (NO EXPLOSIVES)", Map:Operation Metro 2014, Mode:Conquest Large, Round:1/2, Players:64/19/0, Uptime:03:02:36, Details:"BF4,Ausgamers,FPSG,www.fpsgamerz.com,Australia,OC/au,,"

Lag in game prior to anything dying in the arse....
10:37pm 20/04/14 Permalink
Static
37 posts
01:30pm 21/04/14 Permalink
Static
38 posts
Guess i spoke to soon......... FFS
02:33pm 21/04/14 Permalink
Phenom600
Perth, Western Australia
72 posts
Funnily enough similar run here.... after this weekend we only gave it another two goes at seeding and you can see the result.

Actually screen capture your graphs and keep them, I've got them going back a fair while (months probably years) and lets just say they don't disappoint (much worse than these)

(Graph Deleted)
08:12am 22/04/14 Permalink
Static
39 posts
Morning AusGamers Staff.

I hope u are fully refreshed after the long week end.

Can we please have a answer as to what is happening with our servers.

game hosts with IP's of
27.50.71.x
173.199.80.x
59.167.241
58.6.24.x
108.61.227.x
look to have not experienced the issue this week end as gametracker showed player game times of over 2.5 to 4 hours when randomly checking, indicating that they either experienced minimal outages or non at all.

edit
In case your wondering..... Its is still happening

http://2.images.au.gamecreate.com/admin/RenderImage.aspx?entity=9720341&class=1&sample=300&domain=6108&features=63

We were number 4 in AUS based on Gametracker stats when this began, now we are number 11.

This issue needs to be addressed today please.
09:30am 22/04/14 Permalink
PEACE
Christchurch, New Zealand
11 posts
Same as everyone else servers black screening and crashing , what adds to it is the lack of response on this forum from Ausgamers which makes it worse as it just gets people more uptight about it all than it needs to be , real shame ...PEACE
12:13pm 22/04/14 Permalink
Static
40 posts
And still Happening.......
02:06pm 22/04/14 Permalink
Malthius
Game Server Guru
Brisbane, Queensland
1225 posts
Over the Easter long weekend we experienced a dramatic increase in DDOS attacks against our network that resulted in servers going offline or users being dropped from servers. We weren't alone in this: other BF4 server providers appear to have also been targeted. Additionally there were apparently attacks against other parts of the BF4 platform that caused problems for players and servers. To pile on even more pain, there were problems with PunkBuster that caused players to be kicked even if the servers weren't currently being targeted.

As we always do, we've taken more steps to protect all of the servers we host from DDOS attacks; we had our network operations group working throughout the weekend to adjust and upgrade our protection. The largest attacks against us were on Good Friday, but that didn't stop our people from doing everything they could at the time and across the weekend.

We remain committed to providing the best possible experience for BF4 players in Australia. We'll do everything we can locally to mitigate these attack, and we'll continue to work with DICE on permanent solutions to the problem. We continue to be positive that in the medium term we'll have something permanent, and in the short term we'll keep working hard for both our customers and all BF4 players in Australia.
03:05pm 22/04/14 Permalink
crasht01
Gold Coast, Queensland
22 posts
Well I think you still have some work to do everyone just got kicked from #1 server 19:24:53 :(
07:27pm 22/04/14 Permalink
xzerokoolx
Canberra, Australian Capital Territory
2 posts
yep still getting dropouts 10+ times a day.
10:03pm 22/04/14 Permalink
Phenom600
Perth, Western Australia
73 posts
Servers still going down tonight.

Have to say since i've been paying a little more attention, games.on.net has had 1056+ slots online all night, how the f*** does that work... mind you I'm not really sure how it's profitable for GSPs in AU when you have that happening.
11:23pm 22/04/14 Permalink
bf4admin
Melbourne, Victoria
5 posts
Are games.on.net using their own infrastructure? It seems like they have partnered with Gameservers but dont suffer from the usual GSP outages/downtime. What are they doing that is different?
01:09pm 23/04/14 Permalink
Static
41 posts
Thanks Malthius,

Would have been nice to have this earlier on the weekend.

A simple post stating that DDoS was still being observed and that u guys were working on it would have been appreciated. Would have saved a lot of frustration and time.

There's nothing mentioned about this on the "AusGamers Server Rental Status" page about the problems or a time frame to resolution.

Eorl said Saturday morning that AusGamers had mitigated the DDoS attacks, then we heard nothing and our servers were still unusable.

Any update today as to the DDoS attacks?
01:26pm 23/04/14 Permalink
Static
42 posts
Server started populating 20 minutes ago now its empty..... Nearly a full 7 Days... No one will want to play on our servers soon.

http://2.images.au.gamecreate.com/admin/RenderImage.aspx?entity=9720341&class=1&sample=300&domain=6108&features=63
01:33pm 23/04/14 Permalink
Static
43 posts
This server #1 AUS Infantry-Wars Locker No Explosives, player times of 2h43m.... mine within the hour, every hour, all players dropped.

AusGamers u need to investigate this better or upgrade ur gateway kit for better DDoS protection.
05:57pm 23/04/14 Permalink
Static
44 posts
And again..FFS
06:08pm 23/04/14 Permalink
bf4admin
Melbourne, Victoria
6 posts

To add more pain, Server patch R32 is being deployed, though you would never know it from AusGamers. Ever other GSP provides information about server updated though..

http://status.hypernia.com/battlefield-4-bf4-ranked-server-r32-patch-released/


07:19pm 23/04/14 Permalink
Static
45 posts
Any update?
Has the DDoS stopped?
Have DICE fixed their backend?
Have you Ausgamers implemented better DDoS protection?

Anything..... or do we just shut down our servers here as a lost cause and go somewhere else?
12:03pm 24/04/14 Permalink
bf4admin
Melbourne, Victoria
7 posts
The silence is deafening..
02:19pm 24/04/14 Permalink
Phenom600
Perth, Western Australia
74 posts
Cancelled my GS instance this morning, this one's likely to follow suit shortly.
03:21pm 24/04/14 Permalink
bf4admin
Melbourne, Victoria
8 posts
So where are you going to host them Phenom?
03:36pm 24/04/14 Permalink
bf4admin
Melbourne, Victoria
9 posts
Server just dropped out again, more of the same..


Error:
Game disconnected: something went wrong.

Can we PLEASE have an update from AusGamers as to what is happening? Is this still a DDoS issue? Is it also the reason Server Patch R32 hasn't been applied?
03:44pm 24/04/14 Permalink
Static
46 posts
Every time the server starts to get going it fricken emptied, 20-30 minutes all dropped. Maybe one round thirty are able to finish.

games.on.net servers, player up times 4-5 hours. They get to have many rounds before dropping. What are they doing different?

AusGamers give them a call and ask......!

Do something .... say something... It is now 7 days since we have not been able to utilise our servers.

The AusGamers brand is going to crap.
04:48pm 24/04/14 Permalink
Phenom600
Perth, Western Australia
75 posts
So where are you going to host them Phenom?


I cut back on our US instances, however they are really the only ones that are stable. So to answer your question I really don't know as all of the AU GSPs have major issues with keeping clients connected, it's not just Ausgamers.

I've tried them all repeatedly in the hope that there's a solution, as this has just consumed far too much of my time and not in a good way. It's not exactly pleasant coming online to messages of abuse all day long, even from your own clan members who have had enough as well.

I've actually had to deal with this for about 2-3 years now, I sometimes get lucky and have a decent run for a month or two, however the vast majority of the time it's been exactly like this for us.

http://www.fpsgamerz.com/joke.png
05:29pm 24/04/14 Permalink
Static
49 posts
This is becoming extremely painful.

One server was up and running for 2+ hours then just as i joined... blank screen and then my desktop.

Even the dedicated regulars are struggling to want rejoin our servers after they drop all players. I don't blame them.

The only good thing i can see out of this is that Gameservers and Multiplay hosted servers seem to be doing much better at mitigating the DDoS attacks.
All the server that have moved up in the ranks belong to these two hosters.

Looks to be where to move hosting to.....
03:37pm 25/04/14 Permalink
bf4admin
Melbourne, Victoria
12 posts
Gameservers has the same issues, except the games.on.net ones which i think is because they are using GON infrastructure. Never tried multiplay but they charge in pound - so the cost will be alot higher.
04:10pm 25/04/14 Permalink
JWMutant
Adelaide, South Australia
27 posts
Good to see some things aren't changing.

Our server dropped all players about 2 hours ago.
04:20pm 25/04/14 Permalink
Static
50 posts
Gameservers has the same issues, except the games.on.net ones which i think is because they are using GON infrastructure. Never tried multiplay but they charge in pound - so the cost will be alot higher.



Not really,

Yes games.on.net server performed well, they are mainly on Gameserver IP's.

Server with a 108.61.227.x address which are Gameservers Sydney are doing very well.

[Black Hearts] --SYDNEY-- 24/7 BLACKJACK AND HOOKERS
#1 AUS Infantry-Wars Locker No Explosives
[GC] #1 Siege 24/7 | 1200 | Fast Vehicles
OLDFARTS The Killing_Fields HC www.oldfartsatwar.com
[FPSG] 24/7 Anal Strike 1200 Tickets! www.fpsgamerz.com

Server with an IP of 27.50.71.x, Multiplay are also doing well

[XtG] - 24/7 HARDCORE All maps - NO STUPID RULES
[WtWB] Watch the World BURN - LEST WE FORGET

Gametracker.com AUS servers

Facts speak for them selves. These providers although more expensive have better DDoS protection. Considering one of our server went from 4th in AUS to 18th in 7 days and all the server that jumped it were belonging to other providers speaks volumes.

I don't mind paying extra, I would like to support Australian businesses but if they cannot provide the same level of service as overseas competitors......

59.167.241.x - Gameservers - Sydney
66.150.188.x - US Based - US
64.94.101.x - US Based - US
27.50.71.x - Multiplay - Sydney
108.61.227.x - Gameservers - Sydney
203.26.94.x - Internode? - Adelaide
173.199.80.x - Gameservers - Sydney
173.199.81.x - Gameservers - Adelaide
58.6.24.x - Gameservers - Adelaide

It also now seems to be emptying the servers during map change only...
05:51pm 25/04/14 Permalink
Static
51 posts
Also AusGamers I just checked... You have reneged on the agreement that we had where you asked me not to move or change my 70 player subscription as i can only run 62 players due to CPU LAG and you would give me credit/extra time. You have been billing me consistently every month on the same day since the 14th Feb.

I still cant run the server at full compliment without CPU LAG. You have been made aware of this......

Hi,

This is done. The calculation I've used is:

Price difference = $6 per month.

A 64 player server is $64 per month, assuming 28 day month, = $2.29 per day.

$6 = 2.62 days of credit.

To be safe, I've credited your account with 6 days, so your 70 slot
server will renew on Feb 14.

Regards,
.


On Wed Jan 29 17:25:35 2014, wrote:
> Hi Brendan,
>
> That's fine with me I only run 58 players plus 2 commanders and 1
> spectator anyway.
> I appreciate this.
>
>
>
> On 29/01/2014 4:37 PM, AusGamers Support wrote:
>> Hi,
>>
>> It is technically possible, but would require some effort on your part
>> to compensate for a potential problem on our part, so I'd rather you
>> continue to run the server with a cap of 64 players for now and I'll
>> credit your server for the difference in cost between 64 and 70.
>>
>> Let me know if that is OK.
>>
>> Regards,
>>
>>
>> On Tue Jan 28 09:25:36 2014, wrote:
>>> User IP: 172.20.187.144
>>> Forwarded IP: 110.175.159.136
>>> User Port: 55545
>>> User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0)
>>> Gecko/20100101 Firefox/24.0
>>>
>>> ------------
>>>
>>> Hello,
>>>
>>> I see no real improvement in server performance and you have not
>>> contacted me back with regards to all the extra logging DICE performed
>>> as to their findings.
>>>
>>> As i still cannot run the server without the full compliment of
>>> players i would like to drop the slot count down to 64 from 70 as i am
>>> essentially paying $6 for nothing.
>>>
>>> I do not want the server moved to an other host just drop the player
>>> slots to 64. If this cannot be done please let me know.
>>>
>>> Regards
>>>
>>>

edit: Now that i can, i have dropped the server down to 64 players.
06:06pm 25/04/14 Permalink
Phenom600
Perth, Western Australia
77 posts
[FPSG] 24/7 Anal Strike 1200 Tickets! www.fpsgamerz.com

As I've posted, max outages in a single day is 16, average is about 8, instance was cancelled two days ago.

Prior to hiring another instance from them, I asked if they had any protection in place as yet, and they straight out said the network in AU is "s***" and they are trying their best with what they have available.
01:40am 26/04/14 Permalink
JWMutant
Adelaide, South Australia
28 posts
HEHE network is s***. Thats a joke. They should be honest and say what I know to be a fact due to having ties with hypernia a few years back and say that the cost of data in australia is so high and we are tight arsed.

All overseas GSP view it in the same light, "To expensive to run in Australia due to data cost"
09:58am 26/04/14 Permalink
Static
52 posts
Yes they are honest about that, the three that i approached all came back to me stating the additional cost (Australia Tax) was due to the extra cost of data and infrastructure in Australian data centres.

U can have the best servers in the world but if ur foundation (the network) is s*** then ur servers are perceived as s***.

Ausgamers staff, I know its not you fault, its the shortsightedness of management. Let them know that their company reputation just took a big dive last week. Based on the current instability of their infrastructure, I would/could never recommend to anyone to utilise Ausgamers for hosting in the future.

They should also spend a bit of time on Google.

"DDoS Protection Costs" and "Risk vs. Cost of Enterprise DDoS Protection"
10:49am 26/04/14 Permalink
Phenom600
Perth, Western Australia
78 posts
Look up a single GSP, I'll use i3d for this example. They are using dedicatedgaming who advertises traffic via the USA, this is so they can utilise blacklotus for filtering to save on AU traffic (good idea) and claim to have NSFocus devices locally to take care of the AU based traffic.

i3d pays them under $200 AUD a month for a single server, in my case it was a xeon 1230v2 that had 6x 64 slot instances running on it and two other games, so for that node alone they are getting paid ~$700 a month without taking into account the other games running on it. Data usage is approximately 5TB a month which is included in the cost of the server.

The slot costs for them in my example are around ~$107, so we will make the total outlay $310 (rounded) bucks a month on $700 in income, this is of course disregarding that i3d has their own pop which would cost them a tidy little sum of money each month. They don't pay AU taxes on the money either, they aren't based in AU, like most of the other GSP's, only ausgamers is.

The AU market is rather small, you have GON with an endless supply of slots, 1200+ at last count which in reality is taking away potential profit for the GSPs.

So what I don't see happening is them investing heavily in hardware or infrastructure, especially the capacity to be able to handle the attacks nor the extremely expensive gear to actually mitigate the attacks. I also don't expect them to be spending much time on the customer service side, after all staff need to be paid and we aren't talking much money here at all.

Apart from GS (internode) AG (bigpond) they are all customers of dedicatedgaming or serversaus, leaving them with very little control over the network they are operating off. I know for a fact several support tickets were lodged through to both of these providers and nothing improved for us.

Having said all of that, the best placed GSP in AU to deal with these attacks should be Ausgamers, granted they are backed by telstra, who has the capacity and I know provides DDoS mitigation services. So the question is really why? and personally I believe it's a lack of interest due to the costs and little in return, the closure of GA in a way confirms telstras lack of interest.
12:19pm 26/04/14 Permalink
Static
53 posts
Purchased a server from a new provider today after the AG server dropped all players this afternoon. Server have been up and running since 16:00. Not a problem so far No drops and slowly populating. (except and accidental reboot)

First time in a week and a bit I had 3 games in a row.

I chose the provider as when I looked at the other servers they had running, there were players with 5 hour playtime on them this afternoon.

It was not an easy decision to move the main server as I really want to support Australian companies and I would have to start again with the server rank, but our clan server cannot sustain the bad reputation it was receiving where no one wants to play on it and they moved to the more resilient servers.

I let everyone know there was a DDoS issue happening but they just stopped coming back after being kicked time after time without being able to finish a game.

Two weeks ago we were ranked 4th in AUS, today 18th and rising the wrong way, a few weeks ago there were 21 in the queue waiting to play...... now none.

I have canceled our primary server with Ausgamers and as the second server is for testing and is not used much i am willing to leave it here for the mean time.

Sorry Ausgames, Between you and GameArena, the clan had had numerous servers with you since BF3. But in today's world you need to pick up your game.

Get better DDoS protection, increase prices to cover it.... Australia server admins will support you.

Ps. Also introduce a better incident/ticketing system where we are not submitted to that ridiculous capture tool and have to enter our email all the time.
09:16pm 26/04/14 Permalink
crasht01
Gold Coast, Queensland
24 posts
server just kicked everyone again at 11:50:30, 9 days of this s*** is really starting to piss me off how about some feedback on what the bloody hell is going on and whether or not you can fix it, The damage this is doing cannot be payed back but so far you owe us 10 days on 3 servers.

#2 server kicks everyone at 13:09:39 :(
12:02pm 27/04/14 Permalink
Dremark
Sydney, New South Wales
69 posts
Going on 6 weeks with unplayable server.

Minimum disconnects per day = 3 (7 days out of the 6 weeks had 3 disconnects per day)

Maximum disconnects = 36 (record holder)

Started with disconnects every 3 hours to the minute.

Time reduced to every 2 hours...then every hour.

Disconnects are now at random times with maximum uptime around 1hour to 1 hour 30 min.

Cheers.
01:44pm 27/04/14 Permalink
Static
55 posts
Our new Gameserver server has not skipped a beat.

We have a lot of work to do to get it repopulated and its rank up to 4 again however no drops since I bought it online yesterday 16:00.
05:32pm 27/04/14 Permalink
crasht01
Gold Coast, Queensland
25 posts
What are you going to do today AusGamers to stop other people leaving?
09:57am 29/04/14 Permalink
dru80c
Newcastle, New South Wales
71 posts
What are you going to do today AusGamers to stop other people leaving?

Send me a bill for the servers i havent used for a month.
01:42pm 29/04/14 Permalink
Malthius
Game Server Guru
Brisbane, Queensland
1228 posts
Static: questions about credit should go to a support ticket, I'll always happily give any credit I've promised.

As for the rest of it - I'll have a longer response soon, I can't give a quick response that does justice to the complaints.
03:28pm 29/04/14 Permalink
Phenom600
Perth, Western Australia
79 posts
Don't waste your time on the reasons why, just tell us how it's going to be fixed....
05:27pm 29/04/14 Permalink
crasht01
Gold Coast, Queensland
26 posts
what the f*** is going on everyone just got kicked again 20:38:53, This is really starting to give me the s**** AusGamers!
08:45pm 29/04/14 Permalink
Static
57 posts
Just happened on all our servers, a bunch of Gameserver servers went down aswell even Games.on.line.

DDoS back with a vengance.
09:27pm 29/04/14 Permalink
bf4admin
Melbourne, Victoria
14 posts
Isn't there a server update being rolled out? That may be the reason..
09:30pm 29/04/14 Permalink
Phenom600
Perth, Western Australia
81 posts
Just happened on all our servers, a bunch of Gameserver servers went down aswell even Games.on.line.

DDoS back with a vengance.



AG instances haven't stopped going down, even my clan which are/were metro whores aren't bothering to seed our AG instance and are pretty much over it all.

GS instances have always gone down, I think you just had a pretty good run last night, or the last two nights, however long it was.
12:26am 30/04/14 Permalink
Malthius
Game Server Guru
Brisbane, Queensland
1230 posts
I'm looking some help from one of our customers who also has a busy BF4 server hosted by GameServers.com

If you have a busy BF4 server hosted by gameservers (or another of our competitors here in Australia I guess) and want to help out the AusGamers server rentals community (and almost certainly the entire Australian BF4 community) please contact support (http://www.ausgamers.com/contact/?info=Rentals) so we can go over the details.
11:36am 30/04/14 Permalink
Phenom600
Perth, Western Australia
82 posts

What are you hoping to achieve out of comparing your stuff with gameservers and why can't you liaise directly with them?

http://www.gametracker.com/server_info/108.61.227.201:30080/ (it was ranked 3rd or 4th until it was DDoSed to s*** the last two weeks which was confirmed through support tickets)

I had sent you a support request a month (or more) ago about moving an instance ranked 13th in the world over, never received a response, which is rather common theme that people have been complaining about for a long time now.

Either way, GS, i3d, insert GSP X here have just as many issues, and I can post up log files all day of that if required but it's not going to get us anywhere.

Can you do me a favour, bring up a dedicated server via mammoth media in that new location you showed me. I will provide you with a 1RU one if required, heck even pay for the transit costs, then spin up a few instances and I will populate them.

I would like you to then monitor network traffic using a utility such as wireshark, then come back here and post your findings.


05:59pm 30/04/14 Permalink
crasht01
Gold Coast, Queensland
27 posts
Your servers are still broken everyone kicked again at 18:19:26, Why is this s*** still happening FFS
06:25pm 30/04/14 Permalink
Phenom600
Perth, Western Australia
83 posts
Surprise.....

UTC:20140430_09:15:02, Server:"[FPSG] 24/7 Metro Madness 1500 Tickets! (NO EXPLOSIVES)", Map:Operation Metro 2014, Mode:Conquest Large, Round:1/2, Players:64/14/0, Uptime:1.02:13:22, Details:"BF4,Ausgamers,FPSG,www.fpsgamerz.com,Australia,OC/au,,"


So we filled it up and it lasted an entire hour....
07:38pm 30/04/14 Permalink
bf4admin
Melbourne, Victoria
17 posts
Just cancelled my service.

I am really disappointed as I wanted to try and support an Australian provider. The problem is that they are doing nothing to help service their customers.. Yes, other GSPs suffer from outages but at least they respond to support tickets and provide information and feedback.

AusGamers unfortunately has not only kept the GA infrastructure but also the lack of service.
08:54pm 30/04/14 Permalink
Malthius
Game Server Guru
Brisbane, Queensland
1231 posts

What are you hoping to achieve out of comparing your stuff with gameservers and why can't you liaise directly with them?

I want to know whether the complaints about our servers being less stable overall than gameservers service are factual.

They are our main competitor, so I doubt that they'd be willing to share that information, and frankly I doubt that they have the level of detail that I get from my bespoke log parsing solution.

I'm bored of not knowing exactly where the problem is. If gameservers servers in AU are approximately as stable as ours that indicates one thing. If our servers are less stable, that indicates something else. I want facts, not opinions. With facts I can put more pressure on DICE to resolve the issue.
09:49am 01/05/14 Permalink
crasht01
Gold Coast, Queensland
28 posts

I want to know whether the complaints about our servers being less stable overall than gameservers service are factual.

They are our main competitor, so I doubt that they'd be willing to share that information, and frankly I doubt that they have the level of detail that I get from my bespoke log parsing solution.

I'm bored of not knowing exactly where the problem is. If gameservers servers in AU are approximately as stable as ours that indicates one thing. If our servers are less stable, that indicates something else. I want facts, not opinions. With facts I can put more pressure on DICE to resolve the issue.


Rent your own server from gameservers and give us a link so we can populate it for the interest of the Australian bf4 community

If you're bored with not knowing what the problem is does this mean you can't fix it?

If you need more facts to put pressure on DICE does this mean they think this is a minor issue?

You might have noticed I am rather annoyed with this whole issue so more information about the issue would be nice like what is it. Is it the game, The server security, What can you tell us about the problem we probably can't help you fix it but maybe we would be less annoyed

How come I can sit in pre-game waiting for players for a couple of hours and not get kicked but when the game starts we get to play 1 and a bit games and then get kicked because server has ended the game session at 12:04:12
10:43am 01/05/14 Permalink
Phenom600
Perth, Western Australia
84 posts

I want to know whether the complaints about our servers being less stable overall than gameservers service are factual.

They are our main competitor, so I doubt that they'd be willing to share that information, and frankly I doubt that they have the level of detail that I get from my bespoke log parsing solution.

I'm bored of not knowing exactly where the problem is. If gameservers servers in AU are approximately as stable as ours that indicates one thing. If our servers are less stable, that indicates something else. I want facts, not opinions. With facts I can put more pressure on DICE to resolve the issue.


I've been rather vocal about the other GSP's so you don't have to look very far for information.

Gameservers - I can tell you now that the experience in game is much better, i.e. no rubber banding and the only time there has been there was packet loss on the iinet network which I reported and after another nudge they got it fixed. I believe they've recently replaced some hardware (server wise)

Gameservers - In all cases bar one my server has crashed due to a DDoS attack, this was confirmed via a support ticket each time. So yes Brendan single instances can go down without impacting on the rest of the instances on the same node. Due to this you can see my server ranking taking a nose dive.

I can confirm this is also the case with NFO servers, where I have access to view the interface traffic, network graphs and also confirmed via their automated DDoS alerting system and via support. Difference is they get attacked and don't go down.

As for GS being competition, that's only because you've allowed that to happen....
10:58am 01/05/14 Permalink
Dremark
Sydney, New South Wales
70 posts
single instances can go down without impacting on the rest of the instances on the same node.


Hmm,i was told otherwise aswell.

This would explain what has happened to our particular server over the past 6 weeks.

We are disconnecting every hour again this morning.

Brendan,please read support tickets.
12:25pm 01/05/14 Permalink
Malthius
Game Server Guru
Brisbane, Queensland
1232 posts
I've never seen a DDOS against our network that has taken down less than all of the servers that were reporting to DICE at the time. This may be a function of different network architecture, but it isn't possible with our network architecture.

Dremark: the last time we had an issue with your server disconnecting regularly it was a network interface issue. I can't find the same thing in the logs now (previously we'd see a drop/dump at (e.g.) 2:11, then 3:11, then 5:11. I'm going through in more detail and will ticket the issue. I was advised that the next step is replacing the motherboard on that hardware, so I'll keep you up to date via support on where we are.
02:02pm 01/05/14 Permalink
Dremark
Sydney, New South Wales
71 posts
I've never seen a DDOS against our network that has taken down less than all of the servers that were reporting to DICE at the time. This may be a function of different network architecture, but it isn't possible with our network architecture.

Dremark: the last time we had an issue with your server disconnecting regularly it was a network interface issue. I can't find the same thing in the logs now (previously we'd see a drop/dump at (e.g.) 2:11, then 3:11, then 5:11. I'm going through in more detail and will ticket the issue. I was advised that the next step is replacing the motherboard on that hardware, so I'll keep you up to date via support on where we are.


The drop/dumps/disconnects are not to the minute atm but the issue has not gone away since last reported.

I am unable to monitor or populate the server for testing 247 but these are the drops/disconnects i was able to catch.

Today so far: 10:09,11:36,12:14,12:29,13:43.

Also,in regards to the last support ticket ... please reply.
02:45pm 01/05/14 Permalink
Phenom600
Perth, Western Australia
85 posts
So you're basically saying that you run a different network architecture to NFO, iinet/internode, servers australia and dedicated gaming? I haven't worked at Telstra for 12 years but I can tell you now that every network I've seen follows the same set of architecture principals/ topology. There is of course many other variables that come into play such as scale/dimensioning but the underlying principals remain the same.

Fact - The attacks we've captured through other providers align with the outages of our AG instances, That's to say when I am alerted to attacks on my NFO equipment my AG instances have gone offline at the same time or within a few minutes of the report. When I've been notified of attacks on my GS instances via the support ticket process, my AG instances have gone offline, rinse and repeat for i3d, hypernia and multiplay.

Granted the outages could have been related to a wider issue within AU, we ran up the NFO instances in the USA to test this exact theory, and guess what... as above and this time I was able to capture the attack types. This dedicated server is in the first one to two hops from AU, in fact from within AU it can be as little as 5-6 hops from a residential user and this was specifically chosen to be as close to home as possible. For the record our Lockers instance which is ranked 13th in the world and restricted to AU players only, remained up 99% of the time in the first few weeks and once the attacks were sorted it's remained up 100% apart from the forced reboots due to the DICE patches, I can list several other maps that have performed the same.

Fact - I've more than proven that an individual instance can go down, even on our dedicated at NFO a single instance (initially) was able to be dropped, sometimes two of them would go down it really just depended on how large the attack was and how long it went for.

Fact - I was surprised at how often the EA backend would drop players, however lately it has been pretty good and I'm sure 50-80ms of latency and 2-4 hops on top of what our NFO server has wouldn't be the cause of all these issues.

Fact - There is most definitely issues with the game, there's no doubting that, however what I noticed on a xeon 1270v3 with 32GB ram, 1Gbit network interface and a 240GB SSD is that when I ran 600+ slots, the CPU wasn't anywhere near pegged, however the game did become sluggish, the network interface wasn't even budging above 3% utilisation and having crap loads of memory was pointless as the game barely used it.

When I reduced the slot count, the game seemed to operate better, so there appears to be some kind of bottle neck, however it doesn't show in any of the resource graphs, from CPU, Network, Memory or DISK.

Brendan, we've had to deal with this for 3x years now, possibly longer and I would say much longer than anyone else posting in these threads. We have absolutely no where else to go within AU and our only option is to continue on with servers based out of the USA. Could you please stop being so stubborn and give what I have suggested a go? I am willing to cover the costs of it even though this is something that could potentially benefit everyone.
03:05pm 01/05/14 Permalink
crasht01
Gold Coast, Queensland
29 posts
The title of this thread is FIX IT. Our server just kicked everyone again at 19:03:55 so can you fix, Do you even know what is causing it?
07:12pm 01/05/14 Permalink
Static
58 posts
203.46.105.24:20400 and aging at 20:41:55. Cant even get a round in.
No players are joining anymore.

Ausgamers this is serious without stable gaming servers player wont join.
Without players no point in paying for servers!

Malthius
"As for the rest of it - I'll have a longer response soon, I can't give a quick response that does justice to the complaints."


I have canceled my other server. Before I leave, Can you please provide the longer response.
09:15pm 01/05/14 Permalink
bf4admin
Melbourne, Victoria
18 posts
Although I have cancelled my server, I am willing to pitch in and help pay towards Phenom's idea.

It appears to me that Phenom has as much if not more experience than anyone else, so it cant hurt to try his idea..
09:28pm 01/05/14 Permalink
Static
59 posts
I would be willing too, however not without a explanation as to what is happening to the current infrastructure.
09:33pm 01/05/14 Permalink
Phenom600
Perth, Western Australia
86 posts
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10:13pm 01/05/14 Permalink
Malthius
Game Server Guru
Brisbane, Queensland
247 posts
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01:59pm 02/05/14 Permalink
Malthius
Game Server Guru
Brisbane, Queensland
248 posts
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Phenom600
Perth, Western Australia
87 posts
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Malthius
Game Server Guru
Brisbane, Queensland
249 posts
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bf4admin
Melbourne, Victoria
19 posts
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