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IAMA Malthius, AMAA
Malthius
Brisbane, Queensland
1165 posts
Rather than responding to a bunch of old posts, I thought I'd answer any questions or respond to any criticism posted here. Feel free to yell, ask questions or give feedback.
05:25pm 07/01/14 Permalink
system
Internet
--
05:25pm 07/01/14 Permalink
anthnyjb
Brisbane, Queensland
31 posts
1. procon asap please.
2. please make MY 64 servers run like FPSG 24x7 locker (its butter smooth all the time)
3. you guys are doing awesome. servers have tremendous uptime just 48+ lag for me. Hopefully you've made progress
4. come play with us!
06:44pm 07/01/14 Permalink
Malthius
Brisbane, Queensland
1166 posts
1: Working on it today (but no ETA sorry).
2: I'll see what the differences are between the servers and see if there is anything we can do.
3: Slow progress on performance issues, but we hope to get some movement over the next week or two.
4: Playing BF4 feels like work for me at the moment, every time I feel some lag or someone complains it hurts my soul.
10:39am 08/01/14 Permalink
Phenom600
Perth, Western Australia
9 posts
Don't tell them my secrets ;(

As for me...

1: Get dragon pass fixed, tell DICE to hurry it up so we can add it back to the rotation (causes 100% CPU usage)
2: Add the round start timer and a few of the other settings people use to the "Detailed Game Experience Setting" section of the CP
3: Answer support tickets, even if it is blowing smoke up the persons arse, heck even a standard auto responder like "It's a known problem and DICE is addressing it, there's nothing we can do" would pretty much bring you in-line with other GSPs... (who cares what the truth is right)
4: Bring online a new service (dedicated servers), same as other GSPs offer, a xeon 1230/70 with X amount of slots (generally 240 and you pay for more)
4: Keep doing what you're doing....
11:48am 08/01/14 Permalink
Towley
Sydney, New South Wales
95 posts
Don't tell them my secrets ;(

As for me...

1: Get dragon pass fixed, tell DICE to hurry it up so we can add it back to the rotation (causes 100% CPU usage)
2: Add the round start timer and a few of the other settings people use to the "Detailed Game Experience Setting" section of the CP
3: Answer support tickets, even if it is blowing smoke up the persons arse, heck even a standard auto responder like "It's a known problem and DICE is addressing it, there's nothing we can do" would pretty much bring you in-line with other GSPs... (who cares what the truth is right)
4: Bring online a new service (dedicated servers), same as other GSPs offer, a xeon 1230/70 with X amount of slots (generally 240 and you pay for more)
4: Keep doing what you're doing....


I don't believe in lying - honesty is always the best policy, in business and in private. When you lie you will eventually get caught out and your reputation is damaged irreparably. Those people believe that lying to customers is the correct approach, will only bring that business to the attention of the regulators and authorities. Advice like this is foolhardy and shows the poster has never been in business or run a company.
11:37pm 08/01/14 Permalink
Phenom600
Perth, Western Australia
11 posts
LOUD NOISES.......

Threats tend not to work when you're attempting to communicate with someone, if that's your approach perhaps alter it and you might get further. Although I've been extremely frustrated with the service at times, I don't believe I've taken it out on Brendan, or made his job any harder than it already is.

Putting aside your failed attempt at a personal insult, lets move onto game servers?, which there's no doubting we've run a successful clan and servers.

Last I checked....

- We have 450+ registered users on our forum with people actively communicating within the forum sections on a daily basis.
- All of our 272 slots are generally full, why is that?
- Even with outages and one lot was 6x months worth of constant downtime, our forums still keep ticking over
- Our clan member retention rate would be up over 95% if not higher
- We reject probably 10+ people a day applying to the clan
- Our success has also been in arma/dayz so not totally unique to battlefield

So yes Toolie, advice from me probably isn't worth much at all, but I guess that depends on how you look at things.
10:37am 09/01/14 Permalink
Malthius
Brisbane, Queensland
1167 posts
Don't tell them my secrets ;(

As for me...

1: Get dragon pass fixed, tell DICE to hurry it up so we can add it back to the rotation (causes 100% CPU usage)
2: Add the round start timer and a few of the other settings people use to the "Detailed Game Experience Setting" section of the CP
3: Answer support tickets, even if it is blowing smoke up the persons arse, heck even a standard auto responder like "It's a known problem and DICE is addressing it, there's nothing we can do" would pretty much bring you in-line with other GSPs... (who cares what the truth is right)
4: Bring online a new service (dedicated servers), same as other GSPs offer, a xeon 1230/70 with X amount of slots (generally 240 and you pay for more)
4: Keep doing what you're doing....


No secret revealing, but if I can learn something that can be shared... ;)

1: I'll pass that on again to DICE.
2: Will do.
3: This is an issue for me, as someone rightly pointed out in another thread. I absolutely hate not knowing something, so I get consumed with finding a solution or answer and forget to keep customers up to date. It is probably the #1 thing for us to work on right now.
4:
5: Love you.
12:04pm 09/01/14 Permalink
Malthius
Brisbane, Queensland
1168 posts
I don't believe I've taken it out on Brendan, or made his job any harder than it already is.

Taken it out on me? No.

Made my job harder? Absolutely.

However: that isn't necessarily a bad thing. Often the easy thing isn't the right thing, so pushing for better service, better options etc does make my job harder, but that is a good thing.
12:06pm 09/01/14 Permalink
ACiiDMaN
10 posts


No secret revealing, but if I can learn something that can be shared... ;)

1: I'll pass that on again to DICE.
2: Will do.
3: This is an issue for me, as someone rightly pointed out in another thread. I absolutely hate not knowing something, so I get consumed with finding a solution or answer and forget to keep customers up to date. It is probably the #1 thing for us to work on right now.
4:
5: Love you.


You 2 should get a room... just saying ;)
04:31pm 09/01/14 Permalink
Static
16 posts
Still cant run the 64 slot server that i pay for with 64 players. U still charge me for it though....
10:41pm 09/01/14 Permalink
SnotGoblin
New Zealand
34 posts
Fix the lag and rubber banding when all slots are full in prime time please....

Also yes, FPSG lockers 24/7 never seems to blaze disconnect or crash.

My China rising server never used to, but suddenly since just before xmas, it blaze disconnects 2-4 times a day, every day, like clockwork.
Our Siege/Storm 24/7 has started doing it as well....

Our other 52 slot doesn't do it.....nor does our 104 slots on Hypernia, Whats different??
The plugins @ our end are the same pretty much for each server....

But I can guarantee that within 2 hrs of starting my china rising server, it will Blaze disconnect every time....
Making having it pointless.... (Will probably cancel it at end of month, was in top 100 WW, but the blaze disconnect frequency is killing it...and the lack of any response from AG as well)

Already blazed 2 times this morning.....both China rising and Siege.... like clock work....every day...






http://cache.www.gametracker.com/images/graphs/server_rank.php?GSID=3672337

Killed by blaze disconnects....not from lack of use....
12:17pm 10/01/14 Permalink
Malthius
Brisbane, Queensland
1173 posts
Snot: I'll tell you a tale of two servers. Lets call them "Snot" and "Syd". Both are hosted on our GA0111 host (203.46.105.21).

Both servers are on the same physical hardware. Both have identical software, installed automatically from the same image. Because they are on the same hardware, they have identical network access for both clients and back end servers. There is no way we can distinguish them at our level, the only differences are the configuration by the customers, the rcon access by the customers, and the players who play on them.

I just ran my bespoke BF4 log parsing program over GA0111, with a cutoff of "nothing more than 168 hours ago", and here are the results:

"Player Minutes" is a simple calculation: you get one player minute for every minute there is a player on the server. 64 players online for an hour? You earn 3840 player minutes.
Syd has 30% more player minutes than Snot. Both have a very high overall player minutes rating.

"Sleep time" is how often the CPU core that is allocated to the server is idle. This gives a general idea of how hard the host is working to keep the server running. Both Snot and Syd have similar sleep times once you adjust for the different player minutes (Syd's sleep time is about 15% lower than Snot's).

Neither server reported any sort of severe lag during the period, and both reported similar amounts of minor lag (the sort that players don't normally notice).

-----

My log parser (wrote it myself, quite proud of it) looks for two different types of network problems, which I creatively name "dumps" and "drops". By definition:

Drop: the back end blaze connection drops. This results in all of the players being kicked from the server as the server goes offline until it reconnects to Blaze. It'll retry constantly, there is no need to restart the server or anything.

Dump: the server loses more than 10 players but not all of the players with no other explanation: that is, the server doesn't disconnect from Blaze, doesn't crash, wasn't rebooted, but drops 10+ players. Sometimes when i check these out I find a map change at 2am when a bunch of people just decided to go to bed, but more often than not they are otherwise unexplained.

---

In the last 168 hours, Syd and Snot were pretty much even. Syd was the big brother, but Snot played along with its slightly lower player count, slightly better performance and otherwise identical behaviour, except:

Syd had 3 dumps:
4/01/2014 9:49:35 AM - dumped 48 players.
6/01/2014 3:12:43 AM - dumped 24 players.
9/01/2014 2:45:48 AM - dumped 21 players.

Snot had 40 dumps:
Really too many to list, dumping between 12 and 60 players.

----

This is the problem that I'm working on at the moment. These two servers are on the same hardware and software, otherwise perform identically, but Syd is 20x more stable than Snot.
01:15pm 10/01/14 Permalink
SnotGoblin
New Zealand
35 posts
Excellent, well at least you acknowledge there is a problem with the server somewhere....

The odd blaze disconnect I expect and can live with as per your tale of 2 servers (EA after all), but the frequency of them is unusual, and seems to be server specific.

Thanks for the update it is much appreciated from our end.
01:37pm 10/01/14 Permalink
Dremark
Sydney, New South Wales
33 posts
Hey,

Our server (SYDNEY 24/7) had been running great @ 64 players up until the 16th of Dec.

Since then we have had the Rubberbanding/Lag on all maps when full (64 players).

Yes, Dragon Pass and Paracel Storm would be the maps that would suffer the most.

We have since removed those maps and dropped the player count to 56.

The result is no more Rubberbanding/Lag on the remaining maps,yet we cannot run Dragon Pass and Paracel @ 56 players without the Rubberbanding/Lag returning.

Nothing was changed on our end since the 16th.

Was something changed on your end?

Cheers.
01:59pm 10/01/14 Permalink
Phenom600
Perth, Western Australia
12 posts
Our instance does crash thanks ;) it's crashed 6-7 times which have actually generated the crash log/time in the CP which is unusual, we generally just drop all the players out and there's nothing in the CP to say it's crashed.

So it does happen to our instance, oddly enough a lot since yesterday, however we just keep on seeding it.

EDIT - To clarify that's 6-7+ times on the one instance in the past 24 hours.
04:46pm 10/01/14 Permalink
SnotGoblin
New Zealand
36 posts
Will AG be doing DayZ standalone servers?? Only place we could find that rents one was GameServers, which we were loathe to use :(
06:00am 11/01/14 Permalink
Phenom600
Perth, Western Australia
13 posts
Must have jinxed myself by posting here eh, pretty much all of our instances going offline multiple times a day now....

Lot of them with no crash report and simply dropping out all the players, oddly enough the rcon port as well so I am guessing it's the script kiddies back at it again.
05:10pm 11/01/14 Permalink
SnotGoblin
New Zealand
37 posts
Getting over this TBF..... All servers blazing repeatedly, pretty much un-useable currently.....
Spend many hours seeding them and starting them (75+ clan members makes this easy), and to not even be able to finish a round and have them blaze constantly....

Was just our china rising to start with, now its all of them....
Cant even get 2 hours up time out of them.....

I have 75+ people moaning at me about the s*** servers crashing constantly....
I have some big decisions to make in the next week.

Its been pretty much 3 weeks now and no resolution or any closer to getting an answer, pretty much a months worth of server subscriptions down the drain...
09:46am 12/01/14 Permalink
max
Mackay, Queensland
80 posts
Must have jinxed myself by posting here eh, pretty much all of our instances going offline multiple times a day now....

Lot of them with no crash report and simply dropping out all the players, oddly enough the rcon port as well so I am guessing it's the script kiddies back at it again.

your not the only one
last couple days our server started dropping every1 now all of sudden
11:41am 12/01/14 Permalink
Phenom600
Perth, Western Australia
14 posts
As of right now I can't access the CP either, which is pretty s***** wok considering I am now getting about an hours uptime ;) now it's just come back up.

Over our 5x instances there's probably been 5+ instances of full servers dropping out this morning.
02:17pm 12/01/14 Permalink
Rycin
Sydney, New South Wales
1 posts
Is it an acknowledged issue that your servers can't handle 64p at the moment? my server is completely fine with 40-50 people, as soon as it fills up to 64 the rubberbanding starts and its unplayable. The response I get from the contact form is "can't see anything specific"... its clearly not good enough if we are paying for a 64 slot server it should work.
04:18pm 12/01/14 Permalink
anthnyjb
Brisbane, Queensland
32 posts
my 64 has come good atm!
09:17pm 12/01/14 Permalink
Phenom600
Perth, Western Australia
15 posts
my 64 has come good atm!


I wouldn't have posted that comment on here ;)
09:43am 13/01/14 Permalink
Malthius
Brisbane, Queensland
1174 posts
Our instance does crash thanks ;) it's crashed 6-7 times which have actually generated the crash log/time in the CP which is unusual, we generally just drop all the players out and there's nothing in the CP to say it's crashed.

So it does happen to our instance, oddly enough a lot since yesterday, however we just keep on seeding it.

EDIT - To clarify that's 6-7+ times on the one instance in the past 24 hours.


I'm seeing failure reports for all of those crashes in GameCreate. As we discussed, I'm watching the crash reports/logs for this server, but I can't see anything directly suspicious. We'll see how it goes tomorrow...
01:52pm 13/01/14 Permalink
Malthius
Brisbane, Queensland
1175 posts
Hey,

Our server (SYDNEY 24/7) had been running great @ 64 players up until the 16th of Dec.

Since then we have had the Rubberbanding/Lag on all maps when full (64 players).

Yes, Dragon Pass and Paracel Storm would be the maps that would suffer the most.

We have since removed those maps and dropped the player count to 56.

The result is no more Rubberbanding/Lag on the remaining maps,yet we cannot run Dragon Pass and Paracel @ 56 players without the Rubberbanding/Lag returning.

Nothing was changed on our end since the 16th.

Was something changed on your end?

Cheers.


Heh, did you hear your name being mentioned (Yes, "Syd" in my above example is your server). We haven't done anything specific on that date, but I'll revisit the logs and see if I can find something that could cause performance problems. I have a sneaking suspicion that GA0111 might have a few too many processes on it that are affecting it even if it isn't logging peformance problems. If that is the case we'll move the most recently deployed ones to other hardware.
01:54pm 13/01/14 Permalink
Malthius
Brisbane, Queensland
1176 posts
Will AG be doing DayZ standalone servers?? Only place we could find that rents one was GameServers, which we were loathe to use :(


Talked to them about it, I'll chase them up. We wouldn't agree to their initial requirements, but with the reports I'm seeing of problems with their other providers they might be willing to talk to us :)
01:55pm 13/01/14 Permalink
Malthius
Brisbane, Queensland
1177 posts
Is it an acknowledged issue that your servers can't handle 64p at the moment? my server is completely fine with 40-50 people, as soon as it fills up to 64 the rubberbanding starts and its unplayable. The response I get from the contact form is "can't see anything specific"... its clearly not good enough if we are paying for a 64 slot server it should work.


No, if we provide 64 player servers we expect them to run 64 players. We'll continue to try to eliminate performance problems, but we are up against two specific issues right now:

1: The most recent BF4 dedicated server software release has some CPU usage issues: no matter how much CPU you throw at it it will use 100% and lag. That isn't something we can fix. This is in addition to map specific performance problems we've seen since day 1.

2: Servers are reporting no performance problems in their logs (as in, actively report that they are running fine) while players complain of performance problems. We can't sit on every server all the time and try to "feel" problems, we have to work with what servers report. We are working with DICE on this - if the servers are lying to us it puts us in a very difficult position. We've spent a lot of time developing tools to pinpoint server problems from the log files.
01:59pm 13/01/14 Permalink
Malthius
Brisbane, Queensland
1178 posts
Getting over this TBF..... All servers blazing repeatedly, pretty much un-useable currently.....
Spend many hours seeding them and starting them (75+ clan members makes this easy), and to not even be able to finish a round and have them blaze constantly....

Was just our china rising to start with, now its all of them....
Cant even get 2 hours up time out of them.....

I have 75+ people moaning at me about the s*** servers crashing constantly....
I have some big decisions to make in the next week.

Its been pretty much 3 weeks now and no resolution or any closer to getting an answer, pretty much a months worth of server subscriptions down the drain...


I spent some time looking at your server configuration vs others that report as being very stable, and one thing struck me: your server is running 150% tickets, where others are running 100%. There were known issues in BF3 (for almost a year) that servers with higher than 100% ticket counts were far more likely to disconnect from the back end when reporting statistics. This caused a double hit, as higher ticket counts lead to longer rounds, so players were more annoyed than if they lost a short round.

You could try returning your servers to 100% ticket count for a while and see if that makes a difference. When I have some free time I'll update my log parser to look for this specifically.
02:02pm 13/01/14 Permalink
SnotGoblin
New Zealand
38 posts


I spent some time looking at your server configuration vs others that report as being very stable, and one thing struck me: your server is running 150% tickets, where others are running 100%. There were known issues in BF3 (for almost a year) that servers with higher than 100% ticket counts were far more likely to disconnect from the back end when reporting statistics. This caused a double hit, as higher ticket counts lead to longer rounds, so players were more annoyed than if they lost a short round.

You could try returning your servers to 100% ticket count for a while and see if that makes a difference. When I have some free time I'll update my log parser to look for this specifically.


I have tried 100% tickets, 150% tickets, it makes no difference. Have tried Custom Preset, Normal Preset, Official Preset, nothing makes a difference.
I have disabled all plugins, no difference, tried everything I can do at my end, nothing......

I have today put another server up to duplicate my Siege 24/7 with another GSP, copied and pasted my config over (so running the same settings exactly...), has been full since, no lag, no rubber banding, and no blaze disconnects....... Just happy players playing a game, and on 150% tickets, and not a single disconnect.....
early days yes, but the same server on Ausgamers has blazed 5-6 times today..... as it did yesterday....and the day before etc etc etc

I will be cancelling my China rising, and my Siege server sorry AusGamers, it really has been too little to late.
I will leave my Vanilla server up for now, as it doesn't seem to be affected as badly, but yeah....
If it starts s***ting itself, that will go west as well.

My suggestions for future, as mentioned previously by others already, and for what they may be worth to you chaps.

A support ticket system, even if it just has a standard answer or reply. Instead of 2-3 weeks of nothing, anything is always better than nothing.

Yes people moan when things don't work, but they are moaning because they have paid for something that does not work, and want it fixed.
Hearing nothing is not a good look.

The responses and replies are very very limited sadly from AusGamers.

I was forced into a position of testing things myself, and pretty much its cost AusGamers a couple of servers sadly.
I think expecting a fix within 3 weeks is a reasonable time frame. 3 weeksand things have gotten worse sadly, not better.

No GSP is perfect, I have tried Gameservers, Hypernia, AusGamers, Multiplay you name it.
I try to support local where possible, even if I am a Kiwi, Aussie is near enough to home.

But I can't put up with 75+ people moaning at me daily over broken servers and service, and not getting ANY answers.....at all, from my provider, in a timely manner.

cheers,

Snotty
06:12pm 13/01/14 Permalink
Dremark
Sydney, New South Wales
34 posts


Heh, did you hear your name being mentioned (Yes, "Syd" in my above example is your server). We haven't done anything specific on that date, but I'll revisit the logs and see if I can find something that could cause performance problems. I have a sneaking suspicion that GA0111 might have a few too many processes on it that are affecting it even if it isn't logging peformance problems. If that is the case we'll move the most recently deployed ones to other hardware.



Hey,

Yes i did :)

I am running the server @64 players atm to test for the lag.

Still running 100% cpu with lag..but not as bad.(no Dragon or Paracel)
06:44pm 13/01/14 Permalink
Phenom600
Perth, Western Australia
16 posts


I have today put another server up to duplicate my Siege 24/7 with another GSP, copied and pasted my config over (so running the same settings exactly...), has been full since, no lag, no rubber banding, and no blaze disconnects....... Just happy players playing a game, and on 150% tickets, and not a single disconnect.....
early days yes, but the same server on Ausgamers has blazed 5-6 times today..... as it did yesterday....and the day before etc etc etc

Snotty


You're on i3Ds own IP range in AU which has very little capacity and no DDoS protection at all, so I am curious to know how that pans out for you ;)

Larger instances are placed on xeon 1230s with a local provider that has blacklotus filtering (USA) and nsfocus devices locally, both of which made little difference to us and we were still DDoSed to s***. However you don't even have that.

We were told they never had a customer that was DDoSed as much as us, so I hope things are different for you and it works out.

Least I got the routing fixed for you so NZ based traffic no longer goes via the USA back to AU.... good luck
07:15pm 13/01/14 Permalink
Rycin
Sydney, New South Wales
2 posts

1: The most recent BF4 dedicated server software release has some CPU usage issues: no matter how much CPU you throw at it it will use 100% and lag. That isn't something we can fix. This is in addition to map specific performance problems we've seen since day 1.

2: Servers are reporting no performance problems in their logs (as in, actively report that they are running fine) while players complain of performance problems. We can't sit on every server all the time and try to "feel" problems, we have to work with what servers report. We are working with DICE on this - if the servers are lying to us it puts us in a very difficult position. We've spent a lot of time developing tools to pinpoint server problems from the log files.


Malthius thanks for replying, i understand what you are saying but there has to be an issue on your end its not a BF4 issue. I can join other 64p servers playing the same map as my server that are not hosted with ausgamers and they are completely lag free where as my own server as soon as it goes above 50 or so players it lags to the point its not playable... as soon as the player count drops back to around 50 its good again. I just can't see how it isn't an issue on your end? I can see many of the posts on this forum are people with the exact same problem.

Please continue to look into this or I am also going to have to be another one of the people that goes elsewhere simply because its not worth paying for 64 slots if the servers can't handle it.
07:25pm 13/01/14 Permalink
Rycin
Sydney, New South Wales
3 posts
example of the chat logs from my server currently full.

[16:42:18] crazydude888 > nice laggy serveru f*****g retard
[16:42:19] Tomatokillz > its stupidly laggy
[16:42:26] briingbrong > rammings a real nice tactic idiot
[16:42:33] USMC-FrankChen > F*****G LAGGY
[16:42:44] doug065 - US Army > push on c
[16:43:26] CPLCUMSTAIN > anyone else lagging?
[16:43:28] Kebabybrah > this f*****g rubberband doe
[16:43:40] SLAUGHTERME > aw f*** yea
[16:43:50] Sargoe > This server is justs s***
[16:43:58] Sargoe > cant handle the storms n s***
[16:44:04] briingbrong > this is the worst lag

pretty much described exactly what its like. Seriously needs to be fixed, soon as it drops to 50 players works fine. It's currently paracel storm 24/7 but I have tried other maps and they have the same problem when it fills up it's just not playable. It really is an issue on ausgamers end...
04:49pm 14/01/14 Permalink
Eorl
Brisbane, Queensland
11177 posts
Hi Rycin,

We are looking into why your server is reporting higher than normal lag spikes and server performance issues. Currently we are aware of a handful of maps that will deteriorate server performance, Paracel Storm being one of them, and are working with DICE on seeing how we can navigate around this issue.

Obviously we don't want to tell customers that they are only limited to certain map cycles/player numbers, and as Malthius has pointed out we are continually working on performance issues reported from users.

It is always sad to see customers leave us, we wish that would never happen. However, we don't want to keep players paying for servers that they feel are not worth their hard earned money, and understand that this option is obviously a last resort. Hopefully we can get it sorted before that decision is made.

We have also taken into consideration the comments about our current support system, and are looking into different avenues which we hope to have working sooner rather than later. Our current system was never meant to be used for this long, and we definitely understand the headaches it can cause.
01:04pm 15/01/14 Permalink
Phenom600
Perth, Western Australia
17 posts
Hi,

Any reason why my servers are being stopped and started, there's nothing in the "failure reports" section nor is it mentioned on the "last failed" date, however I am getting the following on a fair few of my instances.

Latest Log Entries
Active [FPSG] Big Trouble In Little China (Bigpond Unmete has been started and is now active. 1/15/2014 12:30:08 PM
Start GameCreate attempted to start [FPSG] Big Trouble In Little China (Bigpond Unmete. 1/15/2014 12:27:51 PM
Stop GameCreate stopped [FPSG] Big Trouble In Little China (Bigpond Unmete. 1/15/2014 12:26:55 PM

Rather painful considering the other outages that are occurring on my instances atm ;(
04:11pm 15/01/14 Permalink
Malthius
Brisbane, Queensland
1182 posts
Server patch (Release 19), had a few fixes, required a reboot.
04:37pm 15/01/14 Permalink
Phenom600
Perth, Western Australia
18 posts
Smacks head, R18 was only yesterday ;) BTW I don't know if you can do a global "add note" but if you can notifying people about the patch might be nice.

Also can you check my ticket for my request please Brendan....
04:39pm 15/01/14 Permalink
Phenom600
Perth, Western Australia
19 posts
One other thing, R19 doesn't happen to have a fix for Dragon Pass CPU usage? tried with R18 and it was still hitting 100% and rubber banding.
04:45pm 15/01/14 Permalink
Malthius
Brisbane, Queensland
1183 posts
Ticket will be actioned tomorrow morning. Nothing about that particular map right now as far as I remember. Notifications for patches is something we want to do, but don't have a system for just yet.
04:47pm 15/01/14 Permalink
Phenom600
Perth, Western Australia
20 posts
NP and thanks, sure that wish list is getting rather long now
04:49pm 15/01/14 Permalink
Malthius
Brisbane, Queensland
1184 posts
Until PayPal is done I don't really want to add anything to the wishlist :)
05:03pm 15/01/14 Permalink
Phenom600
Perth, Western Australia
21 posts
Paypal is on the top of the list? why would people want to use paypal.... I can understand for overseas transactions but not locally in AU.

Each $1 buck on my Amex nets me 2x points ;) each year 2x free trips overseas.
05:13pm 15/01/14 Permalink
anthnyjb
Brisbane, Queensland
33 posts
procon!
08:41pm 15/01/14 Permalink
Eorl
Brisbane, Queensland
11188 posts
We have ProCon working on our internal testing servers, and will hopefully be rolling it out in the nearest of futures.
12:34pm 16/01/14 Permalink
Phenom600
Perth, Western Australia
22 posts
Ticket will be actioned tomorrow morning. Nothing about that particular map right now as far as I remember. Notifications for patches is something we want to do, but don't have a system for just yet.


Come on slacker.... almost home time now
02:39pm 16/01/14 Permalink
Adsa
Melbourne, Victoria
43 posts


Come on slacker.... almost home time now



12pm is home time for Malthius especially on Fridays after a parma and pot ;)
04:29pm 17/01/14 Permalink
Phenom600
Perth, Western Australia
23 posts
Well it was never done (surprise) and I have a raft of other issues, however no point whinging about it on here ;)
07:16pm 17/01/14 Permalink
Dremark
Sydney, New South Wales
35 posts
Hey,


Over the past few days our server will not accept more then 58 players.

Everything in config is set to 64.

After a restart it seems to accept 64 then a short amount of time later will decrease to 58.

All players trying to join will receive "Game disconnected,could not join server" msg.

Had the same problem in the past and was related to the server queue/timeout issue.

Edit: Now decreased to 56.

Cheers.
10:42am 18/01/14 Permalink
Dremark
Sydney, New South Wales
36 posts
Hey,

Is everybody or anybody getting the constant Blaze disconnects and the odd Query failures for the last few days?

Cheers.
11:26am 21/01/14 Permalink
Eorl
Brisbane, Queensland
11227 posts
There seems to be a number of blaze disconnects happening across all servers, something we are looking into though we have no specifics yet. This could possibly be a problem on DICE's end but we are checking everything to make sure.
04:30pm 21/01/14 Permalink
Dremark
Sydney, New South Wales
37 posts
There seems to be a number of blaze disconnects happening across all servers, something we are looking into though we have no specifics yet. This could possibly be a problem on DICE's end but we are checking everything to make sure.


Hey,

We are disconnecting a few times a day atm.Only staying connected a couple hours at most.

Could you have a look to see if our server is affected more then others.

203.46.105.21.21500.

Cheers.
07:05pm 21/01/14 Permalink
Phenom600
Perth, Western Australia
27 posts
Since I am sure my support ticket is being looked into thoroughly hence the time it's taking to respond ;) I thought I might replicate a post of a user complaint on here, we receive a lot of these each day, including from our clan members that can't join our own instances....

"hi guys just wanted to ask if u were having server problems. i only ask coz i havent been able to connect to ur servers for the last couple of day.

i normmaly try to connect to both ur 24/7 opp locker and big trouble in little china 4-5 times each b4 giving up and moving on to other servers but before u think i am just imppatient i would like to say that i have had a run of aprox 12 times in a row where i could not access your servers and got the error message "could not join server".

is this a EA/DICE connectivity issue or is it my conection to ur servers?

would like to hear back from u guys soon coz i really enjoy playing on ur servers

thanks in advance"
11:12pm 21/01/14 Permalink
Adsa
Melbourne, Victoria
44 posts
Phenom600 do you use reserved slots or a similar procon add on?

I have tried joining your servers and find that I can only join when there are more than 2 slots available any other time I get the same message as above. If so maybe turn reserved slots off and give that a try for a few days?
06:47am 22/01/14 Permalink
Eorl
Brisbane, Queensland
11235 posts
Having reserved slots will cause that message to appear if the server is near capacity. I'd suggest to experiment by turning reserved slots off and seeing if users can then join without the error message. I'll check out the logs either way and see what the go is.
10:54am 22/01/14 Permalink
Phenom600
Perth, Western Australia
28 posts
We run reserved slots, our server generally has people in the queue, the reserved slots are for people that pay us money each month that covers the costs of the servers.

Granted my instances lately spend more time offline than they are online I don't think disabling that and killing off all our VIP subs like in bf3 (that happened twice) is a good idea.
07:06pm 22/01/14 Permalink
Eorl
Brisbane, Queensland
11251 posts
Very true Phenom, and I don't expect anyone to disable mechanics that help keep them paying for servers. So far I haven't found anything that jumps out at me as to why it isn't letting players connect, though there were a number of disconnects during the weekend from the Blaze backend.
10:31am 23/01/14 Permalink
Phenom600
Perth, Western Australia
29 posts
How about for the "[FPSG] Vehicle Annihilation (Bigpond Unmetered)" instance, that spent about 14x hours offline not even appearing back onto BL...
07:13pm 23/01/14 Permalink
Phenom600
Perth, Western Australia
30 posts

https://twitter.com/gustavhalling/status/426311050137718784

The "could not join server" bug is going to be fixed, at least they are aware of it.
09:20am 24/01/14 Permalink
Dremark
Sydney, New South Wales
38 posts


Hey,

We are disconnecting a few times a day atm.Only staying connected a couple hours at most.

Could you have a look to see if our server is affected more then others.

203.46.105.21.21500.

Cheers.



Hey,

We are still disconnecting a few times a day.

Any luck with identifying the problem?

Edit: Seems nobody can join now after multiple restarts.

Cheers.
06:07pm 24/01/14 Permalink
Dremark
Sydney, New South Wales
39 posts
Is anyone else having the constant Blaze disconnects?

Also,nobody being able to join even after restarts?

Cheers.
06:07pm 25/01/14 Permalink
Dremark
Sydney, New South Wales
40 posts



Hey,

We are still disconnecting a few times a day.

Any luck with identifying the problem?

Edit: Seems nobody can join now after multiple restarts.

Cheers.



Going on 2 weeks now.
08:38pm 28/01/14 Permalink
Malthius
Brisbane, Queensland
1185 posts
Was on leave last week, Eorl covered the desk for me.

Ran the stats on your server Dremark, I emailed you directly, but what I noticed was a dramatic increase in disconnects after we deployed R18 on the 13th of January. I'll see if any other providers are (willing to admit to) having the same increase after R18.

Regarding the player join issue, DICE have confirmed it is a priority for them.
04:35pm 29/01/14 Permalink
Dremark
Sydney, New South Wales
41 posts
Hey,

Yes,the disconnects seem to have increased since R18 but our server is having more specific issues then others.

I have replied with more detail in email.

Cheers.
10:11pm 30/01/14 Permalink
MrMickeyG
Melbourne, Victoria
28 posts
servers f***ed.

join, crash, boom.

Now they all disappeared.

NICE DICE patch - best yet.
11:15pm 30/01/14 Permalink
LCARSx64
Sydney, New South Wales
15 posts
servers f***ed.

join, crash, boom.

Now they all disappeared.

NICE DICE patch - best yet.

All servers have gone, they'll be back when all have been updated (I hope lol).
11:35pm 30/01/14 Permalink
Malthius
Brisbane, Queensland
1190 posts
R21 was deployed last night, R22 is in progress, so expect another reboot some time today.
12:05pm 31/01/14 Permalink
LCARSx64
Sydney, New South Wales
17 posts
R21 was deployed last night, R22 is in progress, so expect another reboot some time today.

Another one! What is EA/DICE doing? Please tell me this fixes the netcode/hit trading issue *sarcastic smirk*
But seriously, can you give us any info on what R22 fixes (breaks elsewhere) please?
01:01pm 31/01/14 Permalink
Dremark
Sydney, New South Wales
42 posts
Any update on my server Malthius?

Reply by email.

Cheers.
07:45pm 31/01/14 Permalink
Adsa
Melbourne, Victoria
45 posts
What would be good to see is a timeline on the patch deployment compared to BF3 to see if they have learnt any lessons yet....

I bet BF4 server patch deployment would be higher.
09:19pm 31/01/14 Permalink
MrMickeyG
Melbourne, Victoria
29 posts
Credit where credit is due....R22 seems to be very stable - haven't had a server crash/blaze disconnect yet.

This could be a turning point....
02:25pm 01/02/14 Permalink
Dremark
Sydney, New South Wales
43 posts
Credit where credit is due....R22 seems to be very stable - haven't had a server crash/blaze disconnect yet.

This could be a turning point....


Want to swap servers? :(
03:17pm 01/02/14 Permalink
Dremark
Sydney, New South Wales
44 posts
Malthius or Eorl,

Our server is still suffering from the disconnects and the hours it takes for anyone to be able to join afterwards.(explained in support emails )

Can you reinstall the server or move it to another box..anything?

Its been going on 3 weeks now.

Patience is all but gone.
07:31pm 03/02/14 Permalink
MrMickeyG
Melbourne, Victoria
30 posts
I think i spoke to soon - ours keep disconnecting like something crazy in the last few days....

Its just ridiculous.
07:43pm 03/02/14 Permalink
BiGGGGRED
Sunshine Coast, Queensland
29 posts
My bet is around april may dice will have finally made the game stable enough to market it as playable and rental worthy. Untill then its a waste of time and money
10:45am 04/02/14 Permalink
MrMickeyG
Melbourne, Victoria
31 posts
Screw BF4 - get RUST!!

Actually TitanFall is out soon...
06:12pm 04/02/14 Permalink
Dremark
Sydney, New South Wales
45 posts
Malthius or Eorl,

Our server is still suffering from the disconnects and the hours it takes for anyone to be able to join afterwards.(explained in support emails )

Can you reinstall the server or move it to another box..anything?

Its been going on 3 weeks now.

Patience is all but gone.


Can someone reply to the support ticket or here...anyone?
07:40pm 04/02/14 Permalink
Malthius
Brisbane, Queensland
1191 posts
I think i spoke to soon - ours keep disconnecting like something crazy in the last few days....

Its just ridiculous.


Replied to your ticket, but I've referred your server to DICE as an example of what is happening - no network problems, no DDOS, no hardware problems, but your server dumped 57 of the 61 players online.

I've got suspicions about what is happening, but I'll hopefully get a reply tonight.
03:53pm 05/02/14 Permalink
Dremark
Sydney, New South Wales
46 posts
Malthius,

Why am i getting ignored?
04:33pm 05/02/14 Permalink
Malthius
Brisbane, Queensland
1192 posts
Dremark: I thought I'd replied directly on your ticket, but I'll check through again in a minute.
04:39pm 05/02/14 Permalink
Dremark
Sydney, New South Wales
47 posts
Dremark: I thought I'd replied directly on your ticket, but I'll check through again in a minute.


Last reply was on the 29th Jan.
05:01pm 05/02/14 Permalink
Phenom600
Perth, Western Australia
33 posts
How about my support ticket? Otherwise you're going to be replacing my monitor soon when I stick my fist through it ;)
07:56pm 05/02/14 Permalink
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