cancellation of servers
I would just like to thank the Ausgamers admins good luck in fixing and keeping their bf4 servers up to date .I might come back to you guys in 6 months once the servers are actually stable and don't crash everyday i just don't feel like its worth the money for the amount of problems we have had since release.This is not a flame at you guys i think you guys did a great job rolling out patches fast .
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12:53pm 24/12/13 Permalink
I have also cancelled my server, my biggest issue is rubber banding when the server hit 64 players....
Could be an Ausgamers issue, could be a game issue... Either way at this time its not worth it |
06:42pm 25/12/13 Permalink
yeah -im cancelling one of mine too....
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12:03am 27/12/13 Permalink
dropped my 64 to 48 it ran full for 3 WHOLE DAYS no hiccups...
64 lags like a bau5 there HAS to be a problem somewhere hey... my hypernia server full 64 for 2 days not one complaint |
08:02am 27/12/13 Permalink
I get multiple complaints every night about the lag on #YOLOSWAG4JESUS :: 24/7 Paracel Storm CQ. Reading procon logs it's everyone in the server complaining about the rubber banding at the same time. Close to closing server too.
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09:44pm 27/12/13 Permalink
I get multiple complaints every night about the lag on #YOLOSWAG4JESUS :: 24/7 Paracel Storm CQ. Reading procon logs it's everyone in the server complaining about the rubber banding at the same time. Close to closing server too. Yup the lag is a joke and bad right now, very close to cancel the 3 server cause of this and going back to Hypernia for the QUALITY and Price that Ausgamers failed to deliver. More like a fraud like EA new BF4 was Bugged with lawsuits after them. |
10:08pm 27/12/13 Permalink
I decided not to buy from here
after seeing all the problems bye bye |
01:38am 28/12/13 Permalink
I canceled mine after most of my support requests went without answer, (over 20) because i cannot connect to any ausgamer server...
Just a warning to anyone who is looking at buying the servers here are not provided with 24/7 support and cannot run a 64player server without rubber banding. If you want quality servers with 24/7 support contact one of the other many hosts. Cya ausgamers. |
03:57pm 29/12/13 Permalink
Canceled my 70 slot because these useless c**** don't have a f*****g clue what the f*** is going on. well...maybe a little extreme....I am with another supplier which has been crashing which is why I am here reading these messages trying to see if anyone else is having more luck than I...obviously not. annoyingly my server crashed while I was on a friends who also crashed at the same time. so good luck finding one that doesn't. must say...there were still a few servers up and running in other countries like japan and Singapore....so maybe worth looking there? just my thoughts :) |
07:12pm 29/12/13 Permalink
Gosh so much anger, we've spent a decent amount of money with GA now Ausgamers, there's issues but out of all of the GSPs they would have to be the best in AU.
We get DDoSed a lot, so there's not many GSPs that like us much ;) We've tried... - Gameservers (they are ok but no DDoS protection. servers will eventually rubber band, they fix it by moving your instance, 3x months later same thing) - Multiplay (Same as above, had a lot of issues, mostly around the inability for them to stop the DDoS attacks, issues with blaze disconnects as well) - Hypernia (That name makes me want to break things, worst GSP I've ever dealt with, don't waste your money at all, no further comment) - i3d.net (ok GSP but really unable to deliver the service you're paying for in AU, can't mitigate DDoS attacks) We've run with the above list of GSPs for a minimum of 3x months, some were up to half a year and we weren't happy with any of them. Ausgamers is half the price, and most definitely IMO the best service you're going to receive in AU when it comes to battlefield servers. A lot of the issues relate back to DICE and there's little Ausgamers can do to fix the issue apart from reporting it back to DICE. There are certain things you can do as admins to improve the situation, don't run large ticket counts, remove certain maps that cause the issue i.e. dragon pass in china rising and some maps don't work well at all with 64 players. So if you're going to close up shop I understand that, however if you're going to move GSPs I wouldn't waste your time, you're not going to get a better service elsewhere within Australia. |
10:22am 05/01/14 Permalink
Gosh so much anger, we've spent a decent amount of money with GA now Ausgamers, there's issues but out of all of the GSPs they would have to be the best in AU. I call bulls***... when I play on other providers 64slot servers they never crash or lag to as much as aus gamers... Its clear to me and several others its the server its hosted on(the same server our GA bad company and bf3 server was hosted(not the new hardware they promised!)) and half price server @ $1 slot just means they have to sell twice as many to make their money(overload). I have no problem paying $2 slot if it works, s*** when I first started renting servers I used to pay $250 for a 64slot bf2 server. As a admin I should not have to do anything... I payed for a 70 slot I expect it to run all slots and maps... If you cant provide functioning servers you should not be in the business of renting them. Taking every ones money and ignoring all the problems is just bad business. Best support in oz my arse... have you read any of these threads... the major issue here is the lack of support given by these donkeys! When GA ran this show support tickets were handle promptly and credits given if appropriate. At least our other smaller server from AG(on a different server) runs fine... as it should be. All in all I am just so disappointed in ausgamers I wish they never took over and I was still dealing with gamearena! |
03:57pm 05/01/14 Permalink
Well I think I've been with Ausgamers longer than most, and I've had plenty of tickets with Ausgamers in that time, well GA when it was them. I never said they are perfect but they have made improvements in the past six months and I stand by my comments, not to mention I can actually back up what I say with proof.
I'm more than willing to post up invoices from the GSPs I listed, we just closed up shop with i3d.net and our spend there in two months was ~$900 AUD, Brendan can confirm this as we briefly left ausgamers due to issues (I was pissed off), funnily enough I had the same issues elsewhere and then more and had to beg to come back (server rentals had closed) I am not defending ausgamers lack of responses to tickets here, it pisses me off immensely but it is what it is and if money was no object for some of you and you think that's the issue then go elsewhere... We are with Ausgamers because they do offer the best service in AU, not because of the price, sure there's things that piss me off, however compared to the rest they do provide the best service. BTW it's the exact same people running Ausgamers as it was GA, same freaking servers/IPs everything! and for the record I often didn't get responses to tickets from GA either lol, but hey it's one guy responding to most of them, at least all of mine. Given some of the crap posted on these forums I am sure some of the issues are self inflicted. http://www.gametracker.com/search/bf4/AU/? 10th in the world so something must be working right.... |
09:05pm 05/01/14 Permalink
Well I think I've been with Ausgamers longer than most, and I've had plenty of tickets with Ausgamers in that time, well GA when it was them. I never said they are perfect but they have made improvements in the past six months and I stand by my comments, not to mention I can actually back up what I say with proof. That server is on a different box... Must be nice to have a server that doesn't crash lag that you can keep running. Yes that's right blame us the consumer we are all dumb dumbs so it must be our fault. If the same people who ran GA now control AG why has the service changed. Its nice you sticking up for your mates but I'm not buying it and once again if the service is so great why all the complaints! Here is an idea how about they start showing their faces around here and start answering support tickets instead of getting someone(who has been with ag for ages but only started posting in these forums recently) to come in here and tells how good they are and how crap the competition is. Mate do us a favor and go blow smoke up someone else's arse. |
09:35pm 05/01/14 Permalink
We have been on a few other boxes in the past, we also run multiple instances which are spread over 2x physical boxes. Our instances have probably hammered the boxes more than most instances given the sheer amount of use they get.
Thing is I haven't blamed you, I said don't bother moving because you're not going to have a better experience elsewhere, and I'm one of the few that have actually ponied up the $$$ to test out every GSP in AU, which you so kindly ignored. I also stated that not everything is peachy keen with Ausgamers, but they sure as hell have demonstrated improvement. As for the service changing, it has, it's actually improved! I haven't really had a need to post in the forums, however I do read them sometimes. What I don't get is why not leave, move on and try out these other GSPs where everything just magically works, if you're so unhappy that is. |
09:53pm 05/01/14 Permalink
We have been on a few other boxes in the past, we also run multiple instances which are spread over 2x physical boxes. Our instances have probably hammered the boxes more than most instances given the sheer amount of use they get. How about you mind you own f*****g business and don't tell me what to f*****g do. I will get servers where I want and with whom I want. I chose to spend my money with Australian companies. Do you even read... This is a "cancellation of servers" thread(not the not I love ag and hate other providers thread as you are trying to make It) and I have cancelled my 70 slot but I still have a smaller server that runs fine on another server with ausgamers. The fact is I am not going to keep paying for something that does not work. I have been renting servers for many years now and have never had to cancel a server before but the lack of support has left me no choice but to stop giving these guys my money. Go blow your trumpet somewhere else punk! |
11:18pm 05/01/14 Permalink
Servers that sit there empty 99% of the time tend to work well ;) anyway thanks for the laugh. And how do you think they become empty? server crash after server crash seems to deter players from returning to a broken server. Its great your server does not crash and is rank 10th but i would like to point out we all do not have that luxury , my server was ranked 80th at the early days of bf4 but after the first few patches it just broke it more and more. i started this thread to thank the AG admins for the work that they do and not to flame them i will return as a customer once there is a guarantee that the servers will be more stable and not get blaze crashes 10 times a day . |
07:04pm 06/01/14 Permalink
Yes I agree Big red this is becoming ridiculous the stability of the servers are shockingly bad, I have servers with a few different GSP's and this one seems to be the poorest in stability and service. I guess its a case of "You get what you pay for" we are paying cheaper prices here and getting cheap poor service and stability. |
09:13pm 06/01/14 Permalink
I understand what you're saying as we've gone through exactly the same thing, the advice which was taken out of context by Acid was simply that the grass isn't greener on the other side of the fence, a lot of the issues are related to DICE and if you move, you're going to have exactly the same issues minus some cash.
Of course for those that are parking up their clan until things get better, it's not exactly helpful advice. Our instance does fail btw, it crashes and I guess what you'd call "blaze disconnects" we just made all of our clan members aware of it and most of them jump straight on to get it going again. It's a painful way of doing things but with each bf4 server patch it's generally required less and less. We get the same crap from players, blacklisting our server etc, but the reality is they have to play somewhere and the same crap is happening to every server owner so it's just a matter of if it's worth holding out until things get better. Our last crash was... Last started: 2014-01-05 6:21PM +0800 Last failed: 2014-01-05 6:18PM +0800 |
09:28pm 06/01/14 Permalink
Sorry mate I didn't mean to trash your thread... I guess I did get a bit carried away. My apologies to all. |
12:04pm 07/01/14 Permalink
Yes it is a little extreme but where are the admins/support I would have thought they would delete a post like that. Now you understand my frustration. We actually prefer not to delete posts like yours. It would be easy to shut down discussion and pretend everyone is happy, but that isn't how we do things. Phenom600 is our longest existing customer, and he might have a nicer opinion about us because of the time we've spent working with him over the years on issues in BF3 and now BF4. He's earned some respect from everyone by helping me find problems over the last few years that DICE have fixed, improving stability for BF3/4 players worldwide (anywhere that isn't perfectly connected to the EA/DICE back end). Still, his experience is clearly different from ACiiDMaN's experience, so I hope both of them can respect and understand the other's position. I want to thank BiGGGGRED for his feedback. Knowing why customers leave is really important - if it is something we did, we can improve it. If it is something else, we can pass that on. DICE cut most of the BF3 RSPs when they moved to BF4 - that means we have a much louder voice than before. Being the only truly Australian RSP, we get a chance to represent Australian gamers, and DICE love to know what is happening. BiGGGGRED's feedback is exactly the sort of thing we can put to DICE. I won't respond to other things here, there will be other responses on performance, but what I would like to point out is that we have two customers who are giving us wildly different feedback about stability and performance of servers that are otherwise identical. I hope you can understand why it can be very difficult to pin down problems like this. |
05:10pm 07/01/14 Permalink
My experience with GA/AusGamers is that when things are good they are good. It's when things are not working the cracks show.
The only competitive advantage GSP's have is their service and unfortunately with GA and now with AusGamers, their standards of service lack professional consistency. Whilst other GSP's offer live chat 24x7 (which is important, cause we play games at night and on the weekends), AusGamers are closed. Tickets will sometimes be responded to very quick, other times there is deafening silence for days and days. Price says a lot - AusGamers are cheap - but that means no help desk system for customers, that means no 24x7 support, that means no SLA on when your ticket will be answered and no paypal or clanpay payments - and this is the stuff we can tangibly see - who knows what shortcuts are being made in the hardware space. DICE own the problems with BF4, so all GSP's have to sell is themselves. AusGamers need to be selling their service, which at the moment, doesnt have the same offering as the bigger multinational companies and what they do offer is too inconsistent. If AusGamers is to take this business seriously, they need to do a lot more work on their customer service strategy and product offering - being Aussie isn't enough. |
10:17pm 07/01/14 Permalink
I don't believe the other GSPs are really offering a fair price for the service, at a certain GSP we were paying ~$119 per instance, having to pay for "de-branding" how does that provide a better service?
The support from GSPs across the board is generally lacking, I'd say most staff are reading off a script and I've very rarely had my issues resolved through the standard support process. So it's the quality of the support that's important, and when you do get that here, Brendan knows what he's doing, if he doesn't then the information is sent through to DICE. I don't know what Ausgamers business model is, however we looked into starting our own RSP and if you're to operate purely out of Australia it's going to be pretty hard to make any money, especially if you're expecting to pay staff to work full time on said RSP. I can't see them ever having full time staff dedicated to answering your support questions 24/7, unless of course you want to chat with someone in India. As for hardware/network, it's Telstra, I don't know the specifics of the deal that's been made between the two companies however having worked for Telstra they generally have standard server specifications, hardware is of course at an enterprise level, i.e. Dell, HP and IBM (they loved sun boxes when I was there) so it wouldn't be cheap gear by any means. The only other GSP in AU that uses their own network and hardware is gameservers, the rest are simply purchasing cheap dedicated servers within Australia and calling them their own. |
12:59pm 08/01/14 Permalink
My experience with GA/AusGamers is that when things are good they are good. It's when things are not working the cracks show. You nailed it. Couldn't agree more. |
07:14pm 08/01/14 Permalink
My experience with GA/AusGamers is that when things are good they are good. It's when things are not working the cracks show. I'll accept and own that. I hate admitting that I don't know something, so often I'll get so caught up in finding an answer or a solution that I don't update tickets. I'd say it is our #1 problem right now, so seeing it so plainly stated helps me. Whilst other GSP's offer live chat 24x7 (which is important, cause we play games at night and on the weekends), AusGamers are closed.24/7 live chat is only economical if you have people working in various timezones, which other GSPs have since they are mostly US/EU based. If you hit the live chat in the evening here you'll be dealing with someone in the US or EU, which isn't necessarily a bad thing - it just isn't really possible for us right now. Once we complete our plans for world domination (the current business plan calls for us to buy every other GSP in the next 6 months, forming an unstoppable monopoly) we'll sort that out. Would live chat during normal business hours be of any value at all? Price says a lot - AusGamers are cheap - but that means no help desk system for customers, that means no 24x7 support, that means no SLA on when your ticket will be answered and no paypal or clanpay payments - and this is the stuff we can tangibly see - who knows what shortcuts are being made in the hardware space.Our prices are cheap, but we have no intention of just offering a budget service. We need time to build the support offerings; developer time is expensive and the service needed to be built almost from scratch after the end of BigPond Game Server Rentals. PayPal and ClanPay are in active development, we have plans to implement a proper support ticketing system, etc. One thing I'll be super clear on: no corners have been cut on the hardware: the opposite is true, no expense has been spared, everything is gold plated. DICE own the problems with BF4, so all GSP's have to sell is themselves. AusGamers need to be selling their service, which at the moment, doesnt have the same offering as the bigger multinational companies and what they do offer is too inconsistent. If AusGamers is to take this business seriously, they need to do a lot more work on their customer service strategy and product offering - being Aussie isn't enough. Agreed, and that is our focus for the next few months. Thanks immensely for the feedback. |
12:14pm 09/01/14 Permalink
There is no support ticketing system that one can see the history and archive and how long it's been outstanding. A contact form doesn't cut the mustard these days. I don't believe this is difficult aspect as most IT companies that provide technical support have it. It's industry standard one would think.
One would have thought the business model would have included this in the planning stage. Alas I don't think this should have been an afterthought. Unfortunately I cannot wait for Ausgamers to get their business in order and running as it should so I have gone elsewhere. Waiting a few months isn't an option when I paying out hard earned dollars for a service that just isn't there presently. I was also miffed that Ausgamers take on it themselves to alter server settings without any consultation with the customer (me) requiring re-configuration of a multitude of settings. When at that time I hadn't complained but Ausgamers perceived there was some performance degradation. Would have been nice to give some notice like any IT company does (Telstra provide scheduled outages on their "Service Status Page" ) I appear not the only one this has happened to and clearly it is unacceptable to just move servers without speaking to the paying customer. Lack of communication is a big issue for me. It created extra work & time my end to reconfigure everything that I had set up. Time is money they say and my money is better spent elsewhere. |
02:08pm 09/01/14 Permalink
172 Slots cancelled this morning due to complete lack of service or support.
Hypernias servers are the same price, and the average time for a response to a support ticket there is 13mins..... Not the 3 weeks I waited for a half arse answer from AusGamers.... |
06:24am 14/01/14 Permalink
Snot: you've posted in three threads, so I'll reply here:
We are always sorry to see customers go, but I understand your frustration. I truly hope you are satisfied with Hypernia, because in the end we just want to see happy gamers. Of course, we are always more happy to see customers come back, which happens quite regularly, so if you do resubscribe and want me to take special care with the allocation of your servers, let me know. |
04:44pm 14/01/14 Permalink
Today I joined the "server cancellation club" though I was likely a member before most ;) this time however it's going to take a lot to convince me to purchase instances from any RSP in AU again. |
09:31pm 19/01/14 Permalink
Just been playing on a few AUSGAMERS servers has the r20 patch made things worse. I really hope you give dice so much s*** malthius about the loss of customers/clients for a broken game. Looks like i will wait another month to see if things get better before i even think about renting another server
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11:04am 20/01/14 Permalink
