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Server now keeps crashing
Towley
Sydney, New South Wales
87 posts
i have had the server crash twice this AM without a few people in it

Please investigate this issue ASAP.
11:41am 15/12/13 Permalink
system
Internet
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11:41am 15/12/13 Permalink
dru80c
Newcastle, New South Wales
36 posts
yes heaps of crashes all 8 of them
11:42am 15/12/13 Permalink
SnotGoblin
New Zealand
20 posts
yes heaps of crashes all 8 of them


Yup all 3 here....
11:46am 15/12/13 Permalink
max
Mackay, Queensland
68 posts
all 3 of ours are crashing at same time even with no one in it and just repeat crashing
11:46am 15/12/13 Permalink
Static
4 posts
Same here, Server is now dead, connectivity wise....
11:47am 15/12/13 Permalink
crasht01
Gold Coast, Queensland
5 posts
Both of mine keep crashing I think a explanation is in order as this seems to be a large problem, SO WHAT THE HELL IS GOING ON? :(
11:53am 15/12/13 Permalink
Static
5 posts
Server back (contactable) but keeps dropping players
11:57am 15/12/13 Permalink
BiGGGGRED
Sunshine Coast, Queensland
21 posts
Yeah ours keeps crashing this morning also with or without players in it
11:59am 15/12/13 Permalink
PeteOdeath
Townsville, Queensland
14 posts
Yep my server also constantly dropping players.
12:07pm 15/12/13 Permalink
Eorl
Brisbane, Queensland
11014 posts
We are currently investigating what the go is with these recent crashes as nothing should have changed since the latest patch deployment. Hopefully we'll have more shortly.
12:39pm 15/12/13 Permalink
Static
6 posts
We are currently investigating what the go is with these recent crashes as nothing should have changed since the latest patch deployment. Hopefully we'll have more shortly.


Seems to be a network issue.... As the server didn't crash, we kept loosing connection to it. Also the GameCreate page was unavailable for approx 6 minutes.
01:37pm 15/12/13 Permalink
crasht01
Gold Coast, Queensland
6 posts
so far mine have been running normal again for several hours thanks for doing whatever you may have done
03:53pm 15/12/13 Permalink
crasht01
Gold Coast, Queensland
7 posts
Just got disconnected again and servers are not in battlelog :(
11:21pm 15/12/13 Permalink
SnotGoblin
New Zealand
21 posts
Just got disconnected again and servers are not in battlelog :(


Yup all ours crashed at same time as well....

Some serious issues @ AusGamers end yesterday....

other GSP's did not suffer the disconnects.....
06:38am 16/12/13 Permalink
dru80c
Newcastle, New South Wales
37 posts
We are currently investigating what the go is with these recent crashes as nothing should have changed since the latest patch deployment. Hopefully we'll have more shortly.

Hate to say it but i think this is a ausgamers issue as my teamspeak lags and drops out at the same time as the servers which everything is with ausgamers.
07:08am 16/12/13 Permalink
max
Mackay, Queensland
71 posts
all 3 server crash yet again now
06:38pm 16/12/13 Permalink
SnotGoblin
New Zealand
22 posts
all 3 server crash yet again now


Same here, all 3 again :(
06:42pm 16/12/13 Permalink
crasht01
Gold Coast, Queensland
8 posts
Both servers again with the message that client closed game? getting the s**** with this crap.
06:45pm 16/12/13 Permalink
SnotGoblin
New Zealand
23 posts
Both servers again with the message that client closed game? getting the s**** with this crap.


AND AGAIN JUST NOW.....

Starting to get very frustrated :(
08:18pm 16/12/13 Permalink
crasht01
Gold Coast, Queensland
9 posts
client closed game FFS this s*** again wtf is going on?
08:22pm 16/12/13 Permalink
anthnyjb
Brisbane, Queensland
26 posts
PC GAME update and looks like a new server patch rolled out
08:25pm 16/12/13 Permalink
max
Mackay, Queensland
73 posts
all 3 servers crash again now hmmm
04:18pm 17/12/13 Permalink
Eorl
Brisbane, Queensland
11027 posts
For those who may have had their servers go offline just now, we are experiencing some severe network issues and are investigating the issues as our high priority. We understand the frustration of not being able to play a Battlefield 4 game while this has been going on, but we do ask for your patience while we figure out the cause.
04:18pm 17/12/13 Permalink
max
Mackay, Queensland
74 posts
For those who may have had their servers go offline just now, we are experiencing some severe network issues and are investigating the issues as our high priority. We understand the frustration of not being able to play a Battlefield 4 game while this has been going on, but we do ask for your patience while we figure out the cause.

thanks for fast reply
04:23pm 17/12/13 Permalink
crasht01
Gold Coast, Queensland
10 posts
:(

When you get the server's running properly I think you should at least join our servers so we can knife and Tbag you to ease our frustration and give us reasonable compensation because if I wrote how I feel I would probably get banned however I would rather spend my money in Australia so I will be patient for a little while longer.
04:30pm 17/12/13 Permalink
SnotGoblin
New Zealand
24 posts
and again :(
04:44pm 17/12/13 Permalink
dru80c
Newcastle, New South Wales
38 posts
This is become a joke today its not just bf4 its ts too.
05:07pm 17/12/13 Permalink
anthnyjb
Brisbane, Queensland
27 posts
oh dear my hypernia server is still going strong this isnt looking good
05:10pm 17/12/13 Permalink
Eorl
Brisbane, Queensland
11030 posts
We believe that this may be a issue in general with where our servers are located, though at the moment it looks like things have calmed down. Again, we understand the frustration this causes when our service is affected and you guys aren't able to use the servers you are paying your hard earned cash for and we do take these very seriously.

Hopefully we can get some more precise information on where and what exactly is happening so you, our customers, have a better understanding of why this is all happening.
05:57pm 17/12/13 Permalink
max
Mackay, Queensland
75 posts
all 3 servers crash again now
hmm i just dont see the quality here compare to other provider s
07:47am 18/12/13 Permalink
SnotGoblin
New Zealand
25 posts
all 3 servers crash again now
hmm i just dont see the quality here compare to other provider s


Yup, spend the time starting them first thing, to have your hard work undone...

Becoming a very regular occurrence....

People give up and play on other GSP's servers sadly
07:59am 18/12/13 Permalink
max
Mackay, Queensland
76 posts


Yup, spend the time starting them first thing, to have your hard work undone...

Becoming a very regular occurrence....

People give up and play on other GSP's servers sadly


very true
its not the unable to play on server the pain
its the hours you put into the time to get people into server and to get kick in the gut
08:06am 18/12/13 Permalink
Static
12 posts
Yes, its demoralising to see branded game company servers with no LAG running 64 players 24 hours a day and yours keep dropping players and lagging continuously.

You try to create a community of players, you kick the a*******s you monitor for cheats, you control the language and they drift off to the other servers that are stable, unmanaged and full of cheats and vulgar language trolls.

Make you wonder why the hell u pay for all the grief.

Again last night 64 players + 100% CPU = Players complaining and then leaving due to LAG.

Drop down to 54 players, players stay = AusGamers gets $16 for nothing. I know $16 is 4 cups of coffee but i don't like paying money for nothing.

DICE has apparently been monitoring my server intently for over a week. Still nothing, no news, no fix, just they are still looking into it.

Looks like they don't care as most servers are doing OK and i'm not a big gaming company so im not worth bothering about.
08:19am 20/12/13 Permalink
ACiiDMaN
3 posts
These guys don't even answer my support tickets anymore... Is ausgamers run by children?
Looks like I will be calling Consumer Protection on monday!
09:42am 21/12/13 Permalink
syk3
74 posts
These guys don't even answer my support tickets anymore... Is ausgamers run by children?
Looks like I will be calling Consumer Protection on monday!

Pretty sure they are, ive put in over 20 support requests as to why i cant connect to ausgamers servers but i can connect to others, with no response i just canceled my servers.

Pretty sure Gameservers and Hypernia are not having lag like ausgamers is.

2 months of "we are monitoring it and cant find any reason to why its lagging" is getting old, just face it your setup cannot handle the 64 players.

Its also a joke that you guys think gameserver hosting is only a 9-5 job most gamers dont get online till after 5pm.
Some things you need to look at.

1. Get paypal its the fastest way to pay your bills when your a clan or community.
2. Put some kind of support system in place, atleast have a ticket system, there is more then enough good free ones out there.
3. Provide support after hours 5pm hits and you all go home and dont care, this is not a business you can run 9-5.
4. Stop treating your customers like s***, seen plenty of people and talked to some who just dont get a response to support tickets, only time we get a response is when we make a post on here and you realize it makes you look bad.

I dont care if you delete this post, as far as i care you can delete this account too cause i wont be coming back after the last 3 weeks ive been through.
12:39pm 21/12/13 Permalink
cuzz
1 posts
Server has already gone down this morning 10:20am, worst thing is that it does not restart so people can't rejoin and I have to manually restart it. Something must be broken
10:23am 24/12/13 Permalink
system
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10:23am 24/12/13 Permalink
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