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Server moved.....
SnotGoblin
New Zealand
14 posts
I got an email this morning telling me you were moving my server, and that everything would stay the same??

Just RCON details would change.....

Well yes, they have changed, so much so I cannot access the server anymore via Procon, after entering in the new IP and port into the procon.cfg....

even the master admin account no longer has enough rights to access the layer.....

What has changed? Yes the IP is correct, and yes the port is correct....
The procon layer has not changed, something @ AusGamers end has... what else do I need to change now to be able to connect to my server please?

Not to mention losing Gametracker etc as well.....

The only reason we dropped the slots from 68 to 52 was the constant lag and rubber banding @ 64p.....
Was fine @ 52 slots, now you moved us host wise, will we be back to rubber banding and lag?


Edit: managed to get master admin to connect, now to reassign permissions to 70 odd procon accounts, awesome stuff....not
We will not be happy if we have to go through this again :(
12:58pm 05/12/13 Permalink
system
Internet
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12:58pm 05/12/13 Permalink
Malthius
Brisbane, Queensland
1151 posts
We need to move servers to different hosts to provide the best performance for our customers and to make the most of the resources that we have available. Your server was allocated to one of our hosts that can handle full 70 player servers. If we didn't move your server, we are losing 20 potential slots. That doesn't sound like much, but if we don't move any servers we quite quickly end up with half our capacity unused. The alternative, of course, is charging $2 per slot, but that doesn't seem like a popular idea.

We've been watching busy 50 slot servers on the hosts that your server has been moved to, and they've performed very well, so unless you intend to upgrade your server, we don't need to move it again.

Procon's permission setup is done in a file that is named for the IP and port of the server. Whoever is providing your layer hosting should be able to simply rename the file for you.

We understand that people get frustrated when servers are moved because of GameTracker, but it isn't something that we can control: GameTracker could easily track servers that move, but they've chosen not to do it (they've had since the start of BF3 to make the changes required). Maybe because GameTracker is a marketing tool for our competitor...
03:43pm 05/12/13 Permalink
SnotGoblin
New Zealand
15 posts
Excellent....

So 68 slots when full rubber banded and lagged.... Dropped to 50 slots on same host = fine, no rubber banding or lag.

You force the sever to Shift host = 50 slots full and lagging and rubber banding again tonight.....

People complaining to me about the lag :(.... haven't had that since the I dropped the slots on the 1st of the month on the original host...

Not happy currently :(
08:09pm 05/12/13 Permalink
SnotGoblin
New Zealand
16 posts
Very disappointed with the forced server move.....

Paid for 68 slots for the first month, lag and rubber banding made it unplayable when server was at capacity......

Drop the slots on the same host to 52 slots, no lag, no rubber banding, server runs excellent..... Excellent result for us we thought!

Oh no......

You force us to shift host cos we dropped the slots due to issues with your hardware and resources.......

And we are back to having a server that lags like mofo when full.........

Awesome result......

If I sound frustrated, well no small wonder there....
08:47am 06/12/13 Permalink
SnotGoblin
New Zealand
17 posts
[21:47:38] LemonnTartt > lag?
[21:47:39] baronb63 has left the server
[21:47:41] sn3akyM0nk3y > lag anyone?
[21:47:43] ImpetumNavi1327 > yep
[21:47:44] Sincronyze > bit
[21:47:46] big_bird_420 > yerp
[21:58:36] frackhead > wow lag like crazy
[21:58:42] frackhead > every second.. jerk.. jerk.. jerk
[21:58:49] --Apex_predita-- > any1 else rubbery

[21:58:51] LemonnTartt > we get it
[21:58:55] LemonnTartt > dont need to spam chat..
[21:59:30] PURITyKin > lag?
[21:59:34] ImpetumNavi1327 - US Army - Foxtrot > /2
[21:59:39] ImpetumNavi1327 > derp
[21:59:49] cozers > very much
[22:04:22] LemonnTartt > its the server not the players idiots.
[22:04:23] DronesInJail has left the server
[22:04:23] Smoltz987 has left the server
[22:04:27] DeathPonyMk3 has joined the server
[22:04:27] frapie > gg
[22:04:28] frackhead > man thats the worst ive ever seen bf lag
[22:04:34] Yu-Jerry has left the server
[22:04:34] Rahkusaur has left the server
[22:04:34] bourbonandcoke has left the server

I could post the evenings worth, but you should get the idea.....
08:53am 06/12/13 Permalink
syk3
71 posts
Very disappointed with the forced server move.....

Paid for 68 slots for the first month, lag and rubber banding made it unplayable when server was at capacity......

Drop the slots on the same host to 52 slots, no lag, no rubber banding, server runs excellent..... Excellent result for us we thought!

Oh no......

You force us to shift host cos we dropped the slots due to issues with your hardware and resources.......

And we are back to having a server that lags like mofo when full.........

Awesome result......

If I sound frustrated, well no small wonder there....

Your not the only one, at-least you got an email about your move.

We had 70 slots last month decided to drop it because of the rubber banding and ended up getting moved now server is unplayable to the point that its horrible.
09:10am 06/12/13 Permalink
Eorl
Brisbane, Queensland
10932 posts
We are looking into the situation as the new hosts that you moved onto should not be causing such severe server issues. Do note that there has been some reports from other server providers that they are also getting some performance issues after the most recent Battlefield 4 update so it may be related to that.
10:01am 06/12/13 Permalink
SnotGoblin
New Zealand
18 posts
We are looking into the situation as the new hosts that you moved onto should not be causing such severe server issues. Do note that there has been some reports from other server providers that they are also getting some performance issues after the most recent Battlefield 4 update so it may be related to that.


It was running fine till you shifted it, after the update..... 3 days of running awesome on the new maps....
Stable, no crashes, no lag...

Then it was shifted....
10:02am 06/12/13 Permalink
max
Mackay, Queensland
56 posts
Just my feedback
We are looking into the situation as the new hosts that you moved onto should not be causing such severe server issues. Do note that there has been some reports from other server providers that they are also getting some performance issues after the most recent Battlefield 4 update so it may be related to that.

I been having trouble since 27th Nov with this LAG way before recent update
When I look up gametracker and look for 203.46.105.24 servers with that ip, if a couple are full u get no lag but when there a fair few are full then lag happens

server just unplayable and get BS response from support saying

I've reviewed the performance logs for your server over the last 24
hours, and your server performed approximately the same as other large
servers that we host, and we've gotten overall positive feedback about
the performance over the last few days. I'll monitor your servers
closely for the next few days to see if there is anything amiss.

Please note we are aware of an emerging problem with players who use
iiNet and Internode aDSL connections seeing lag. Initial testing shows
that this is an issue on iiNet's side of the fence, but we'll do
everything we can to identify the exact problem and work with whoever
necessary to have it fixed.


Members with Telstra , optus get the lag well everyone one the server gets the lag so not iinet the problem by the look
I say f*** the logs and how about play on the server and see logs are wrong
01:41pm 06/12/13 Permalink
max
Mackay, Queensland
57 posts
deleted
02:20pm 06/12/13 Permalink
Malthius
Brisbane, Queensland
1152 posts
Max: I've spent the entire day today working on nothing other than reviewing the server performance of servers, including your #1 server on GA0114 as well as the server Snotgoblin complained about.

For your server, I simply cannot find any evidence that the server performance has become worse over time.

I'm going to go out on a limb here and provide a graph - this is from an internal tool and not something that we are going to share with users, but I thought it would be informative in this case. Please note - it looks really bad in parts because this is 11 days of performance data. Also, I can't stress this enough - a single red line doesn't mean world ending lag - most of the time players won't notice them at all, especially if the red line isn't off the top of the graph. I've played on servers while watching this stuff, and you simply can't feel most of the lag.

You'll need to save-as and open this on your computer, it will not open in a web browser because it is an image that is 62000x250 and breaks most browsers renderers.

So: right click and save as: http://www.malthius.com/toxicall.png

How to read: every line represents 20 seconds of time. Any time the server reported lagging the line is red, otherwise it is blue. The height of the lines is irrelevant for this discussion (but useful for me when I'm working on this stuff).

You'll see that before the 27th there are a lot of red lines, and they are often off the top of the graph. This was before we disabled automatic PunkBuster screenshots. You can see when we disabled it on the 27th: the frequency of red lines decreases - your players got less lag

You'll see that after 8pm on the 3rd the red lines become very infrequent. That is when we deployed the new server patch. This is why it is very hard for me to understand why you think your server performance is getting worse: from our point of view it has gotten much much better.

I'll repeat: these are internal tools and we can't share this information normally, but I'm making an exception here that I hope you won't make me regret.
04:28pm 06/12/13 Permalink
Malthius
Brisbane, Queensland
1153 posts
Snotgoblin:

As for your server - I've run the same tools, graphs etc over your server before and after it was moved. It doesn't look 'bad' on the new host, but I'll admit it isn't performing quite as well as when it was on the original host. We'll review it over the weekend and make a decision on Monday.
04:32pm 06/12/13 Permalink
Malthius
Brisbane, Queensland
1154 posts

Your not the only one, at-least you got an email about your move.

We had 70 slots last month decided to drop it because of the rubber banding and ended up getting moved now server is unplayable to the point that its horrible.

syk3: If this is the "[CGN] Cobra Gaming Network Mixed Mode !!!Votemap!! " server, we haven't logged any significant player activity since around the 26th of last month. Is this complaint about a different server?
04:41pm 06/12/13 Permalink
syk3
72 posts

syk3: If this is the "[CGN] Cobra Gaming Network Mixed Mode !!!Votemap!! " server, we haven't logged any significant player activity since around the 26th of last month. Is this complaint about a different server?

Yep thats the server, everyone who ive spoken to thats joined it since that date has said they cant even run around in an empty server without rubberbanding.

I reported it through the contact but never got a response then found out it was moved so thought that might have fixed it, i tried to join it and i crash before i get into game.

I cant tell it my issues are with BF4 or the server so ive given up on trying and just gone back to playing other games till its fixed.

And the 26th was the last time i could join the server without lagging and when i did join there was a full server complaining about the lag.
07:05pm 06/12/13 Permalink
Static
1 posts
Our server has only had 2 days since the beginning when we could 64 players in peak time and the CPU not hit 100%. It is entirely evident that when the CPU graph on the statistics page hits 100% rubber banding or lag happens.

So either for some reason the servers are not configured to use multiple CPU's as u state or simply they just cant. We have no proof that they can and do.

Today even with 56 players 100% CPU, massive LAG.

I was talked out of dropping down to a 54 player server, now i am glad after reading this thread. However i and others (ur clients) are rightly annoyed as i pay for a 70 player server and cannot have 66 players on it.

I too wished to support Aussie game providers and have had multiple servers with Bigpond over the last two years however if you cannot provide servers with enough processing power to run the players then you should not be offering them.

P.s. i have logged about 10 tickets to do with 100% CPU introduced LAG.

Also now down to 52 players due to continued 100% CPU LAG on every map.
05:57pm 08/12/13 Permalink
Malthius
Brisbane, Queensland
1158 posts
I'm not discounting what you are reporting about your or your player's experiences on your servers. However, I just can't find anything at all in the logs that suggests that the problem is related to the resources we have allocated to the servers. To explain:

You can think of the BF4 server as rendering the game world the same way that your computer renders the image on the screen when you have vsync turned on. Your computer needs to render the image faster than your monitor refresh rate or you get visual problems, the BF4 server needs to render the game world faster than the players expect or they get lag. It even uses the same term: "frames per second".

Every 10 seconds a BF4 server writes a line in the log file that is basically a performance scorecard for that 10 seconds. The server reports how many times it failed to render the game world fast enough, how long it took to render the worst frame, and how much of the CPU resources it was allocated it actually used.

Going through the logs for all of the servers that have been complained about, I just can't see anything that looks like lag. Frankly, things seem, from the point of view of the BF4 servers, to be running really well.

I'll reach out to DICE this evening and see if they have any explanations for why the server could be reporting to us that it is almost perfect but have players complaining of such bad performance.
02:48pm 09/12/13 Permalink
Static
2 posts
Thanks for reply.

http://img571.imageshack.us/img571/1357/xadx.jpg

Embedded an image showing the CPU spikes today, first two were with 64 players, the maps, Golmud and Hainan. After complaints i dropped players down to 56.

The next two maps were Rogue and Zavod. No LAG complaints.

Then... a major spike for a considerable period of time on Lancang Dam. Everyone complained.

[18:16:45] Sky_Monster > spectacular rubber banding
[18:16:45] atrocity_au > omg the lag
[18:17:14] Soulreaper174 > lagg much
[18:17:16] joshmwalsh > whats with the lag?
[18:18:28] joshmwalsh - Russian Army > ffs mann
[18:18:33] atrocity_au > think your server needs a reset guys

Now running 54 + 2 and the CPU's around 85-90%
07:13pm 09/12/13 Permalink
Malthius
Brisbane, Queensland
1159 posts
Thanks for the really specific report. The more exact and specific the better.

I got to play on a few of the servers people complained about this afternoon, and I didn't feel any significant lag, but I didn't get a chance to play around the time you mentioned.

I just had a peek (busy with some other stuff) and its really odd that the CPU peaked at that point - your server wasn't busy enough to warrant that sort of thing. I'll dig more tomorrow morning.
09:38pm 09/12/13 Permalink
Static
3 posts
http://img10.imageshack.us/img10/2522/e2jd.jpg

Thanks Malthius,

The rest of last night, till all players were dropped at 23:00.

I even dropped the player count to 52 + 2 about 7:30 and removed Lancang Dam from the rotation and there were still there were major lag spikes when the CPU hit 100% during the evening.

I have had players stating that the server should be blacklisted due to the lag including one last night.

Comments from the chat logs with mentions of lag, now i understand that some would be due to WAN issues but the CPU spikes cause them to.

[15:42:41] DrillerXX - US Army - Foxtrot > i lagged out, did you too?
[16:08:22] daveysta > anybody else laging?
[16:08:42] MrSquidHD > goodbye I shall leave now that I hear about lag
[16:08:43] Bloke_Behind_You > Mad lag spike at the end, lagging?
[16:37:01] Aukurfuu > lag
[16:46:05] scarredmadman > this server is f*****g lagg
[16:53:01] scarredmadman > this server needs a good restart
[16:54:51] scarredmadman > f*** me its laggy
[18:05:47] KhromZ > rubber banding anyone?
[18:16:49] Sky_Monster > spectacular rubber banding
[18:16:49] atrocity_au > omg the lag
[18:17:17] Soulreaper174 > lagg much
[18:17:20] joshmwalsh > whats with the lag?
[18:18:31] joshmwalsh - Russian Army > ffs mann
[18:18:37] atrocity_au > think your server needs a reset guys
[18:20:37] KhromZ > bit choppy aye atrocity
[18:20:45] atrocity_au > ah yep, killed through a rock again becuase of lag lol
[18:28:17] Sky_Monster > !admin
[18:28:55] Sky_Monster > oh goood the lag
[19:14:40] carey0 > wow dude ur lagging like no tomorrow
[19:20:32] CADAVER117 > f*** this lag s***
[21:45:27] JonDom86 > this server is hell
[21:47:50] P0rkHunt > server gone laggy?
[21:47:56] pickle788 > yep
[21:47:59] BearlyCare > yup, turned to s*** again
[21:48:25] JonDom86 > blacklist this server, its the worsyt
[21:51:31] P0rkHunt > might as well play on a russian server...
[22:01:43] BearlyCare > cyn8 fix your server
07:56am 10/12/13 Permalink
Phenom600
Perth, Western Australia
4 posts
Static remove Dragon pass from your rotation and see if that fixes things.... we run all of the other maps in your rotation with no problems at all.
11:03am 05/01/14 Permalink
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11:03am 05/01/14 Permalink
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