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Error Game disconnected: client closed down connection.
Towley
Sydney, New South Wales
49 posts
My server crashed twice tonight when full and this is the message. What is going on?

Can it be fixed?

You moved my server due to performance issues. It would appear this hasn't had any affect given that I fill a server only for it to crash and can't join again.
10:11pm 23/11/13 Permalink
system
Internet
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10:11pm 23/11/13 Permalink
max
Mackay, Queensland
32 posts
Error Game disconnected: client closed down connection.
many ppl get this and its all over ea support forums and battlelog forums, still happens in BF3 with no fix

Not Ausgamers side as its seem

A couple ways to fix is
1- Turn of/on the modem or
2-Go to Command Prompt and enter ipconfig /flushdns press enter
3-Dont run Procon on same network it will lower the chance getting it

Can it be fixed?
Its up to ED/Dice to Fix it
10:48pm 23/11/13 Permalink
Towley
Sydney, New South Wales
50 posts
Error Game disconnected: client closed down connection.
many ppl get this and its all over ea support forums and battlelog forums, still happens in BF3 with no fix

Not Ausgamers side as its seem

A couple ways to fix is
1- Turn of/on the modem or
2-Go to Command Prompt and enter ipconfig /flushdns press enter
3-Dont run Procon on same network it will lower the chance getting it

Can it be fixed?
Its up to ED/Dice to Fix it


well everyone got kicked not just me so I don't think Procon is to blame.

I have no option but to run Procon on the same network.
10:58pm 23/11/13 Permalink
max
Mackay, Queensland
33 posts
sry I was going by the message Error Game disconnected: client closed down connection. not the server crash
Everyone gets the server crash and players get the kick , Its up to ED/Dice to Fix it. There up to the 11th server patch fixing the problems

Most likely Server moving to another machine is from to many server on one host and was moved to help with the lag at peak times
The game itself is buggy and expect more crashes.
11:42pm 23/11/13 Permalink
Dremark
Sydney, New South Wales
13 posts
We are experiencing the EA disconnects frequently since around the R10 patch.

This will kick all players from server and when they attempt to rejoin all players will receive the "client closed down connection".

We will have to restart the server atleast 2 times (sometimes up to 5) to allow players to join again.

This issue has multiplied over the last 2 days.

10 disconnects in the last 19.5 hours,server full and requiring multiple restarts each time.
09:22am 24/11/13 Permalink
Dremark
Sydney, New South Wales
14 posts
Disconnects are still frequent.(client closed down connection)

3rd one today with full server and requiring 2 restarts min to accept players.

Cheers.
02:34pm 26/11/13 Permalink
anthnyjb
Brisbane, Queensland
14 posts
i was wondering why our server would drop all players and remain empty for ages! thanks dremark!
02:52pm 26/11/13 Permalink
max
Mackay, Queensland
38 posts
By the look there's a fair few cause the error message
Yep Latest 1 the server just drop everyone and no report server have crash
03:17pm 26/11/13 Permalink
Dremark
Sydney, New South Wales
15 posts
By the look there's a fair few cause the error message
Yep Latest 1 the server just drop everyone and no report server have crash


Yeah,just had it again. :(
03:24pm 26/11/13 Permalink
max
Mackay, Queensland
39 posts


Yeah,just had it again. :(

yea had it 5 mins ago
every couple rounds ppl get drop, wonder if there a server firewall kicking ppl since the server don't show a crash
03:28pm 26/11/13 Permalink
Dremark
Sydney, New South Wales
16 posts

yea had it 5 mins ago
every couple rounds ppl get drop, wonder if there a server firewall kicking ppl since the server don't show a crash


I think its just losing connection with EA server.

Are you on the same box as me 203.46.105.21?
03:32pm 26/11/13 Permalink
max
Mackay, Queensland
40 posts


I think its just losing connection with EA server.

Are you on the same box as me 203.46.105.21?

host ga0114 203.46.105.24
04:44pm 26/11/13 Permalink
Malthius
Brisbane, Queensland
1122 posts
This isn't normal behaviour. I'm not seeing anything in our logs about any back end disconnections. I have noticed that some customers are restarting their servers really frequently (I've changed how the log files are saved to compensate) but I can't see why.

What would be really helpful is if you could give me the the exact time, IP and Port of the server when that happens so I can read the logs in detail to see what is reported, then get back to DICE with it.

BTW, for those who don't know, BF4 logs astonishing amounts of data in text files - I'm talking easily over 150Mb per day on busy servers. I live and breathe this stuff (and have for years), but it isn't possible to review a log file in detail without a really accurate time. One of the files I'm looking at right now (testing additions to my log parser to really lock in on servers that aren't perfoming well so I can fix them) is over 1 MILLION lines. A random 5 minute period has 10,464 lines of data.
04:46pm 26/11/13 Permalink
Dremark
Sydney, New South Wales
17 posts
This isn't normal behaviour. I'm not seeing anything in our logs about any back end disconnections. I have noticed that some customers are restarting their servers really frequently (I've changed how the log files are saved to compensate) but I can't see why.

What would be really helpful is if you could give me the the exact time, IP and Port of the server when that happens so I can read the logs in detail to see what is reported, then get back to DICE with it.

BTW, for those who don't know, BF4 logs astonishing amounts of data in text files - I'm talking easily over 150Mb per day on busy servers. I live and breathe this stuff (and have for years), but it isn't possible to review a log file in detail without a really accurate time. One of the files I'm looking at right now (testing additions to my log parser to really lock in on servers that aren't perfoming well so I can fix them) is over 1 MILLION lines. A random 5 minute period has 10,464 lines of data.


Hey Malthius,

My server 203.46.105.21:21500 has been disconnecting and kicking all players alot over the last few days. (server is not crashing)

We are at the 7th time today so far.

After each disconnect nobody is able to rejoin the server until it has been restarted several times.

I have defaulted the startup config,disabled all plugins etc with no change.

This has been happening since around the time R10 was deployed.

Edit: The exact times would be only seconds before the server was stopped and restarted in my logs.

Help :)

Cheers.
05:09pm 26/11/13 Permalink
max
Mackay, Queensland
41 posts
host ga0114 203.46.105.24:20500 11/26/2013 3:19:33 PM
That's the time I stop server to restart so about a min or 2 before that when it just kick ppl
I keep watching the server and get a close as time for you
05:13pm 26/11/13 Permalink
Malthius
Brisbane, Queensland
1123 posts
Thanks max, that's let me pin it down to a few thousand lines, I'll dig through and see what I can find / report to DICE. I'll keep you up to date.
05:56pm 26/11/13 Permalink
Dremark
Sydney, New South Wales
19 posts
Hey,

Exact time for latest disconnect. 6:11:21 pm. (Client closed down connection)

GA0111 - 203.46.105.21:21500

All players kicked and unable to rejoin with same error.

Cheers.
06:14pm 26/11/13 Permalink
max
Mackay, Queensland
42 posts
ok I got it down to the minute it just happen again : 2013-11-26 6:16PM AEDT
host ga0114 203.46.105.24:20500

I restarted the server a few seconds after it happen
hope working backwards from restart make it quicker for you
06:18pm 26/11/13 Permalink
Malthius
Brisbane, Queensland
1125 posts
Bit of an update: I've definitely found the lines in the log files that relate to this issue. It isn't something I've seen before, so I'll have to package them up and ask DICE for assistance with troubleshooting.
07:04pm 26/11/13 Permalink
Dremark
Sydney, New South Wales
21 posts
Bit of an update: I've definitely found the lines in the log files that relate to this issue. It isn't something I've seen before, so I'll have to package them up and ask DICE for assistance with troubleshooting.


Good work Malthius.

Thanks for all your work :) (Daniel aswell)

Cheers.
07:07pm 26/11/13 Permalink
max
Mackay, Queensland
43 posts
cheers for the fast find : )
07:08pm 26/11/13 Permalink
anthnyjb
Brisbane, Queensland
15 posts
thanks mate! hopefully a fix is not far off... we are chasing dremark on the gametracker ladder!!!
11:01am 27/11/13 Permalink
anthnyjb
Brisbane, Queensland
16 posts
looks like my turn to experience this! 4th crash of today... sydney 24x7 and egl still up while mines crashed twice... wonder if its my procon plugins?

also my 32 player doesnt get this thank goodness!
04:47pm 27/11/13 Permalink
BiGGGGRED
Sunshine Coast, Queensland
20 posts
has anyone else noticed after these crashes and then a manual reboot that once you open procon it has you player numbers maximum set too 2 players
08:18pm 27/11/13 Permalink
Dremark
Sydney, New South Wales
22 posts
Morning,

Just checking in to see if we have any update on the issue.

My server seems to having the problem quite bad this morning,couple of min after a restart it will kick (client closed down connection).

Cheers.
09:27am 28/11/13 Permalink
anthnyjb
Brisbane, Queensland
17 posts
same here few crashes this morn but is full atm fingers crossed
11:06am 28/11/13 Permalink
Dremark
Sydney, New South Wales
23 posts
Hey,

Just a update.

Since this morning the "client closed down connection" problem is occurring constantly.

Also the amount of restarts needed to accept players has increased.

Cheers.
01:32pm 28/11/13 Permalink
max
Mackay, Queensland
47 posts
Hey,

Just a update.

Since this morning the "client closed down connection" problem is occurring constantly.

Also the amount of restarts needed to accept players has increased.

Cheers.

Yea that gotta sux a bit, Cant wait for update from DICE about it.
My server get a 5am auto restart and it comes up with that error so I have to manual restart so ppl can join.
01:35pm 28/11/13 Permalink
Dremark
Sydney, New South Wales
24 posts

Yea that gotta sux a bit, Cant wait for update from DICE about it.
My server get a 5am auto restart and it comes up with that error so I have to manual restart so ppl can join.


If you look at your server within the browser and it shows the "Failed to load scoreboard" msg,nobody will be able to join and will receive the error "client closed connection".

Once the server is accepting players again it will show the scoreboard.

Just a hint when restarting after a disconnect. :)

Cheers.
01:43pm 28/11/13 Permalink
anthnyjb
Brisbane, Queensland
18 posts
server has been full most of today which is good but dredding 6pm when it seems to happen... also another highly popular server on the same host as mine has not experienced this issue... very interested to see what DICE/AUS come up with!
06:42pm 28/11/13 Permalink
Dremark
Sydney, New South Wales
25 posts
server has been full most of today which is good but dredding 6pm when it seems to happen... also another highly popular server on the same host as mine has not experienced this issue... very interested to see what DICE/AUS come up with!


About 8/9pm and around 8/9am seem to be when we start seeing the issue occur.

Our server didn't stop misbehaving till 3PM.

Would get maybe 20/30min max before it would disconnect.

Running without a hitch for 4hrs atm. :)

Edit: i knew i shouldn't have written that last line... lol
07:17pm 28/11/13 Permalink
anthnyjb
Brisbane, Queensland
19 posts
well i will certainly recheck at 8/9PM!

we have been going ok since about midday... knock on wood
07:30pm 28/11/13 Permalink
anthnyjb
Brisbane, Queensland
20 posts
nup just crashed again! :(
07:31pm 28/11/13 Permalink
Malthius
Brisbane, Queensland
1131 posts
Talked to DICE about this last night, and provided two of their engineers a complete copy of Dremark's server (all log files, config files, punkbuster files, unique ID etc.) for them to dig into. I haven't heard back yet, but I'll bug them tonight (friday day their time) to see if they have anything for us.
12:31pm 29/11/13 Permalink
Dremark
Sydney, New South Wales
26 posts
Talked to DICE about this last night, and provided two of their engineers a complete copy of Dremark's server (all log files, config files, punkbuster files, unique ID etc.) for them to dig into. I haven't heard back yet, but I'll bug them tonight (friday day their time) to see if they have anything for us.


Cheers Malthius.
02:26pm 29/11/13 Permalink
anthnyjb
Brisbane, Queensland
22 posts
I've been full all day! How about you dremark?
07:59pm 29/11/13 Permalink
max
Mackay, Queensland
49 posts
My 64 slot server been crap all day hardcore lagging to beyond a joke and end up crashing and
2nd time crash 20 mins ago with other server that was empty at time also crash without a crash
report plus with a friend teamspeak on different ip crash at same time to
:/ wired
and they say taking to many pb screenshot was causing the poor performance for your server
gotta say server was running better befor pb screenshot was disable on me
09:34pm 29/11/13 Permalink
Dremark
Sydney, New South Wales
27 posts
I've been full all day! How about you dremark?


Hey mate,

We had a disconnect this morning around 2am.

Once populated again,it ran ok. 1 crash at midday then a few disconnects at around 9 and 10 tonight.
11:22pm 29/11/13 Permalink
anthnyjb
Brisbane, Queensland
23 posts
very nice!
12:16am 30/11/13 Permalink
Malthius
Brisbane, Queensland
1134 posts
Just ran all the log files (last week I updated our log parsing / monitoring program to look for any unexplained player drops) and while this is still going on, there were less of these sorts of drops over the weekend.

I'll continue to hound DICE for answers :)
11:54am 02/12/13 Permalink
Dremark
Sydney, New South Wales
28 posts
Just ran all the log files (last week I updated our log parsing / monitoring program to look for any unexplained player drops) and while this is still going on, there were less of these sorts of drops over the weekend.

I'll continue to hound DICE for answers :)


Just checking in to give a update.

Server has been running well since last post,no disconnects.

Had the lag over the weekend,but now running smooth as can be.

Thanks Malthius :)

Cheers.
03:26pm 02/12/13 Permalink
max
Mackay, Queensland
66 posts
feedback update:
6:47:51 QLD time Today Procon lost connection with- Connection error: No connection could be made because the target machine actively refused it 203.46.105.24:2050
At the same time handful of players strangely left server as was I with the error in battlelog- Error Game disconnected: client closed down connection.
12:44pm 11/12/13 Permalink
anthnyjb
Brisbane, Queensland
34 posts
Im getting this error today after restarting my server at least 5 times... nothing

any ideas?
11:14am 21/01/14 Permalink
Eorl
Brisbane, Queensland
11229 posts
A recent drop in the Blaze backend will cause mass disconnects like this. It can be caused by a number of things, however we've been assured by EA and DICE that this has now been patched up, though if you continue getting disconnects let us know and we'll investigate further with DICE.
06:11pm 21/01/14 Permalink
Phenom600
Perth, Western Australia
26 posts
Better tell DICE it's still broke, my logs are showing 3x events today a lone just on one instanace.
07:03pm 21/01/14 Permalink
Predict
Melbourne, Victoria
2 posts
Hi, Ive got 2 servers with you. Both servers have crashed twice today. Both resulting in the server booting all people off the server, and not being able to rejoin the server again with "Error Game disconnected: client closed down connection." Please look at my gamecreate, 5 minuate average statistics to see what i mean.

Thanks guys.
09:47pm 21/01/14 Permalink
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09:47pm 21/01/14 Permalink
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