My server crashed twice tonight when full and this is the message. What is going on?

Can it be fixed?

You moved my server due to performance issues. It would appear this hasn't had any affect given that I fill a server only for it to crash and can't join again.

Error Game disconnected: client closed down connection.
many ppl get this and its all over ea support forums and battlelog forums, still happens in BF3 with no fix

Not Ausgamers side as its seem

A couple ways to fix is
1- Turn of/on the modem or
2-Go to Command Prompt and enter ipconfig /flushdns press enter
3-Dont run Procon on same network it will lower the chance getting it

Can it be fixed?
Its up to ED/Dice to Fix it

well everyone got kicked not just me so I don't think Procon is to blame.

I have no option but to run Procon on the same network.

We are experiencing the EA disconnects frequently since around the R10 patch.

This will kick all players from server and when they attempt to rejoin all players will receive the "client closed down connection".

We will have to restart the server atleast 2 times (sometimes up to 5) to allow players to join again.

This issue has multiplied over the last 2 days.

10 disconnects in the last 19.5 hours,server full and requiring multiple restarts each time.

i was wondering why our server would drop all players and remain empty for ages! thanks dremark!

By the look there's a fair few cause the error message
Yep Latest 1 the server just drop everyone and no report server have crash

Yeah,just had it again. :(

yea had it 5 mins ago
every couple rounds ppl get drop, wonder if there a server firewall kicking ppl since the server don't show a crash

I think its just losing connection with EA server.

Are you on the same box as me 203.46.105.21?

This isn't normal behaviour. I'm not seeing anything in our logs about any back end disconnections. I have noticed that some customers are restarting their servers really frequently (I've changed how the log files are saved to compensate) but I can't see why.

What would be really helpful is if you could give me the the exact time, IP and Port of the server when that happens so I can read the logs in detail to see what is reported, then get back to DICE with it.

BTW, for those who don't know, BF4 logs astonishing amounts of data in text files - I'm talking easily over 150Mb per day on busy servers. I live and breathe this stuff (and have for years), but it isn't possible to review a log file in detail without a really accurate time. One of the files I'm looking at right now (testing additions to my log parser to really lock in on servers that aren't perfoming well so I can fix them) is over 1 MILLION lines. A random 5 minute period has 10,464 lines of data.

host ga0114 203.46.105.24:20500 11/26/2013 3:19:33 PM
That's the time I stop server to restart so about a min or 2 before that when it just kick ppl
I keep watching the server and get a close as time for you

Hey,

Exact time for latest disconnect. 6:11:21 pm. (Client closed down connection)

GA0111 - 203.46.105.21:21500

All players kicked and unable to rejoin with same error.

Cheers.

Bit of an update: I've definitely found the lines in the log files that relate to this issue. It isn't something I've seen before, so I'll have to package them up and ask DICE for assistance with troubleshooting.

cheers for the fast find : )

looks like my turn to experience this! 4th crash of today... sydney 24x7 and egl still up while mines crashed twice... wonder if its my procon plugins?

also my 32 player doesnt get this thank goodness!

Morning,

Just checking in to see if we have any update on the issue.

My server seems to having the problem quite bad this morning,couple of min after a restart it will kick (client closed down connection).

Cheers.

Hey,

Just a update.

Since this morning the "client closed down connection" problem is occurring constantly.

Also the amount of restarts needed to accept players has increased.

Cheers.

Yea that gotta sux a bit, Cant wait for update from DICE about it.
My server get a 5am auto restart and it comes up with that error so I have to manual restart so ppl can join.

If you look at your server within the browser and it shows the "Failed to load scoreboard" msg,nobody will be able to join and will receive the error "client closed connection".

Once the server is accepting players again it will show the scoreboard.

Just a hint when restarting after a disconnect. :)

Cheers.

server has been full most of today which is good but dredding 6pm when it seems to happen... also another highly popular server on the same host as mine has not experienced this issue... very interested to see what DICE/AUS come up with!

About 8/9pm and around 8/9am seem to be when we start seeing the issue occur.

Our server didn't stop misbehaving till 3PM.

Would get maybe 20/30min max before it would disconnect.

Running without a hitch for 4hrs atm. :)

Edit: i knew i shouldn't have written that last line... lol

nup just crashed again! :(

Talked to DICE about this last night, and provided two of their engineers a complete copy of Dremark's server (all log files, config files, punkbuster files, unique ID etc.) for them to dig into. I haven't heard back yet, but I'll bug them tonight (friday day their time) to see if they have anything for us.

Cheers Malthius.

My 64 slot server been crap all day hardcore lagging to beyond a joke and end up crashing and
2nd time crash 20 mins ago with other server that was empty at time also crash without a crash
report plus with a friend teamspeak on different ip crash at same time to
:/ wired
and they say taking to many pb screenshot was causing the poor performance for your server
gotta say server was running better befor pb screenshot was disable on me

very nice!

Just ran all the log files (last week I updated our log parsing / monitoring program to look for any unexplained player drops) and while this is still going on, there were less of these sorts of drops over the weekend.

I'll continue to hound DICE for answers :)

Just checking in to give a update.

Server has been running well since last post,no disconnects.

Had the lag over the weekend,but now running smooth as can be.

Thanks Malthius :)

Cheers.

Im getting this error today after restarting my server at least 5 times... nothing

any ideas?

Better tell DICE it's still broke, my logs are showing 3x events today a lone just on one instanace.