: Valve has responded
to the ACCC claim, with Doug Lombardi noting that the company plans to co-operate fully.
“We are making every effort to cooperate with the Australian officials on this matter,” said Doug Lombardi, “while continuing to provide Steam services to our customers across the world, including Australian gamers.”
is reporting that the Australian Competition and Consumer Commission (known as the ACCC) has filed a lawsuit with Valve over its refund policy in regards to digital service Steam, claiming that it breaches the Australian Consumer Law.
The issue seems to stem from Valve's refund policy, which is apparently non-existent. Those who purchase a product on Steam are not provided with any refund choice, going directly against the Australian Consumer Law which was set out to protect a consumer conducting business in Australia.
The ACCC alleges that Valve made false or misleading representations to Australian customers of Steam that:
- consumers were not entitled to a refund for any games sold by Valve via Steam in any circumstances;
- Valve had excluded, restricted or modified statutory guarantees and/or warranties that goods would be of acceptable quality;
- Valve was not under any obligation to repair, replace or provide a refund for a game where the consumer had not contacted and attempted to resolve the problem with the computer game developer; and the statutory consumer guarantees did not apply to games sold by Valve.
The law, according to ACCC Chairman Rod Sims, applies to "any business providing goods or services within Australia," meaning Valve is most definitely affected. “Valve may be an American based company with no physical presence in Australia, but it is carrying on business in Australia by selling to Australian consumers, who are protected by the Australian Consumer Law."
The first hearing is scheduled for October 7th, 2014 at the Federal Court in Sydney.