A few short days after the launch of a surprise foundation release of The War Z, the option to purchase the post apocalyptic shooter MMO has been removed from its Steam page.
A statement from Valve offered to Kotaku
indicates that it was the Steam platform-holder's decision, and that they are permitting full refunds for unhappy customers:
From time to time a mistake can be made and one was made by prematurely issuing a copy of War Z for sale via Steam. We apologize for this and have temporary removed the sale offering of the title until we have time to work with the developer and have confidence in a new build. Those who purchase the game and wish to continue playing it via Steam may do so. Those who purchased the title via Steam and are unhappy with what they received may seek a refund by creating a ticket at our support site here.
A follow-up statement from The War Z Lead Sergey Titov indicates that the developer expects that the measure is temporary:
We're making sure that our Store page is 100% correct this is why.
Bottom line – our end goal is to have satisfied and not angry customers, so this is more important for us than everything else.
However, given the severity of the issue, and the multiple ethically-questionable accusations being levelled by extremely vocal unsatisfied customers, we'd expect Valve to be doing some serious thinking before giving them the Steam green-light again.