Post by Steve Farrelly @ 10:43am 25/05/12 | 29 Comments
The Diablo III community has had a mixed affair of solid experiences, and not so solid experiences since the hotly-anticipated game was released on May 15. And while there's certainly a mad cry from the side of the fence dealing with countless issues, Blizzard has chimed in to assure everyone that they're addressing each and every problem with the game.
A number of hotfixes were applied a few days ago, the details of which you can view here, but they've also announced the the Auction House has been delayed again until they can "ensure everyone has the smoothest experience possible" and that they need "more time to iron out the existing general stability and gameplay issues" before they let a rabid community loose in the new system.
On concerns over account hacks and general Battle.net security, the team has assured everyone that the actual number of players contacting customer service over concerns of account compromises is "extremely small", adding that "the Battle.net and Diablo III servers have not been compromised".
"In all of the individual Diablo III-related compromise cases we've investigated, none have occurred after a physical Battle.net Authenticator or Battle.net Mobile Authenticator app was attached to the player's account," the update said. "And we have yet to find any situation where a Diablo III player's account was accessed outside of "traditional" compromise methods (ie someone logging using an account's login email and password).
"To that end, we've also seen discussions regarding the possibility of account compromises occurring in ways that didn’t involve these "traditional" methods -- for example, by "session spoofing" a player’s identity after he or she joins a public game," the post continues. "Regarding this specific example, we've looked into the issue and found no evidence to indicate compromises are occurring in this fashion, and we've determined the methods being suggested to do so are technically impossible. However, you have our assurance that we’ll continue to investigate reports such as these and keep you informed of important updates."
The team conclude the security concerns with just reminding users to use "smart password management" and basically boil a lot of it down to common-sense.
The post also mentions that sometime next week a full patch will be released that "will further address client issues and apply additional bug fixes".