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Post by trog @ 03:51pm 28/11/11 | 3 Comments
While I was helping some friends set up their shiny new Sony TV yesterday, the conversation inevitably shuffled around to me talking about how I won't by Sony products because of some of the things that they do that I feel are categorically "evil". I launched into a discussion of the OtherOS case - the removal of the PlayStation 3's "OtherOS" feature (which let you run other operating systems like Linux), only to remember I hadn't heard much about this case recently.

Fortunately, I didn't have to even think about looking it up, as the indomitable PJ from the watchdog blog Groklaw had just posted a new article on the issue after some documents from back in July from the current class action suit underway in the United States were unsealed by the court.

PJ draws a comparison between how she imagines Apple would react in a similar case where customers felt like they had been wronged:
Sony is rather coldly relying on the wording in the express warranty and other legal technicalities to try to escape this litigation, and they may even succeed, but can you imagine Apple in a similar situation, with its record of moving heaven and earth to keep customers happy? Jobs used to send unhappy customers personal emails sometimes, for heaven's sake, and free replacement products.

Sony, in contrast, sold customers Playstation 3s and then removed significant functionality, with no refund, no apology, and now the lawyers argue that they had every right to do so, because the terms of the license said that there could be changes in the product going forward. I don't think any of us would buy a product that was advertised as offering both network gaming and the ability to use the game station as a Linux computer and imagine that the terms of use meant that either of those might someday just disappear.
In a nutshell, it sounds like Sony are arguing that while the PS3 did indeed sell with OtherOS, there was never any promise that that feature would be around forever - and indeed the "express warranty" only really covers you for one year. Here's a line from the Sony lawyer:
Now we've got that one-year warranty here. And so there's -- it's just impossible for somebody to say that it was reasonable to expect that this would continue to last forever; or ten years, in this instance.
Not sure when the case will resume at this point.



playstationplaystation 3ps3otheros





Latest Comments
Eorl
Posted 04:16pm 28/11/11
Come on CFW 3.73...
lateral
Posted 05:05pm 28/11/11
it's just impossible for somebody to say that it was reasonable to expect that this would continue to last forever;
how is it not reasonable to expect the things you pay money for to keep their feature list. its not like it fell out of maintenance, it was deliberately removed and as harshly dealt with anyone who disagreed and could do something about it.
Sugar
Posted 09:44am 29/11/11
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