Thats why i gave bigpoo the flick. Fuck they were useless when it came to support especially the Phillipino call centre. I was helping them sort their shit out most of the time ffs.
I wish i could, but i'm on a RIM (In fucking toowong!!?? i actually didn't know before i moved here) so i'm on cable. Good speeds, never seem to have issues until something dumb goes wrong. Which is every 2 months or so. Basically it's exactly as i feared so my expectations haven't been dashed.
Friend on the other hand has been with an internet connection dropping 30% of his packets for two weeks with no ETA from telstra. They promise to reimburse him based on the time taken to fix it. Good job T-boned.