Yo

So I moved an accountant to Windows 7 and he is whinging about his digital certificates that he got from the ATO

Any way of retrieving them from old OS? He doesn't want to go through the process again with them

Cheers

get him to call the ato. also don't do favours for anyone ever.

yeah last time i had this situation i just made the dude get them from the ATO again

its not that big a hassle really. he's just decided that your time is worth less than his.

There's a tool for this called the CSI Management Utility. Let's you export everything & re-import on the new OS cause dealing with the ATO is a total pain & can take weeks (my wife's an accountant). So if it's a new machine you should be able to do this in a matter of minutes on the old PC & earn some goodwill for little effort.

If it's a rebuild over the old OS... well, if the guy didn't mention them pre-rebuild then you can't really be held responsible. Probs worth adding to your rebuild checklist for future though along with things like Outlooks NK2 file.

I found that it was the little things like this that you do that keeps bringing the referrals in.

Longshot, bang on

Champion