Guarantees, refunds and warranties
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Everything you buy must do its job properly and last a reasonable time depending on its price. This is called a consumer guarantee.


Before you buy


Think carefully about the item and what you want it to do.
Shop around and look for the best deal-compare the quality and price.
Ask for advice from experts, family and friends.
Check the goods carefully for dints, rips, fraying edges or loose parts.
You are entitled to get your money back, an exchange or a repair if goods or services:

were faulty when you bought them and you didn´t know
do not match the salesperson´s or advertisement´s description
do not match the sample you were shown when you bought it
do not do the job you were led to believe.
You are NOT entitled to a refund if you:

change your mind or don´t want it
realise you can´t afford it
find the same item at a cheaper prices elsewhere
knew about the fault before you bought it
caused the fault.

That's not true, you sell the customer what fits their needs.

bullshit.

find me someone who went into business to be nice and kind. they are in it to make money first and foremost.

that mob in the OP made and extra $400ish or whatever for selling to a clueless person - what normal business person wouldn't squeeze that orange?

also salesmen get commission!

decating corpse, while they might go into business to make money, it is also done to fill a need, i've worked alot of sales guys,
hell, in my second job i sold foxtel, not only that, i once sold it to a blind guy (it was for the sat radio, 10 years ago it was the only way he could get the Italian news, i;m not a huge arsehole) but it was the basic package, and i could have sold him a few extra add ons, but i didn't because it wasn't worth the ill feelings later

customer service reps (which most "sales" people are called) are taught (for the most part) to value add, but not to sell what they dont need, (reason being is that most people will then return after a few years, upgrade replace, then tell friends)

konstie, if your mother has been told this is what she needs to run xyz, and no other computer will cover her needs, then yeah slime bag, who broke the law (or is a normal dick with no product knowlage) advise the place what has happened and sometimes the managers do something

was in a good guys before christmas, looking at HD PVR's and over heard a lady asking if she could get 612 (ABC) on a digital radio, that she was looking at getting, when perky pimple dude (staff) simply goes sorry but these don't get AM, then showed her the (far cheaper) mini hi fi

I waited till she had finished and watch the confused look, and told her, he is right that those digitals don't get AM, however 612 is broadcast in digital as well, she went on looking around, alittle later (while looking at something shiney i couldn't afford) the manager came up and said sorry, i asked what for,

in short the staff member got next to bubkiss on the digital and better figures on the mini hi fi, (which i found odd that a manager would tell me this, let alone that there was a better markup on a cheaper product) and that i hadnt gotten the wrong idea about how the store was run

more and more companies are trying to rid themselves of the high yield one off sales, and more the service sales with follow ons,