I got myself a bigpond adsl account back in october, and if I log in to 'my bigpond' in an attempt to check my usage I get a blank page with the following message:
We are working on activating your BigPond service. You can check the progress of your order by visiting our online Order Tracker.
Some of your online account functions are not available until your service is activated.
If I click the Order Tracker there is nothing there except stuff from back in october which is completed. I've been waiting patiently but nothing has changed in 3 months.
I called up Telstra thinking it would be easy to just let them know, but instead I had to wait around for ages while he did a line test, which irritated me as that doesn't really seem to me as a relevant thing to do, since the problem I am having is with their website, not my service.
Next he told me that I had to restart my computer. At this point I'm thinking this guys just f*****g me around. I worked with a guy that used to work at an ISP and I have heard all the bs things they do to make customers think problems were always on their end, etc..
I told him to f*** off. He repeated that I must reboot my computer. I told him to f*** off again and hung up.
The problem persists.
I believe my computer has nothing to do with my house's internet connection. I don't think the problem is related to the actual service to my house anyway, it's just something in a database on their end that isn't enabled? I tried a different browser to prove it wasn't some silly cache thing on my computer.
Now I guess before my next move I need to determine: is there any chance I am wrong?