I got myself a bigpond adsl account back in october, and if I log in to 'my bigpond' in an attempt to check my usage I get a blank page with the following message:

We are working on activating your BigPond service. You can check the progress of your order by visiting our online Order Tracker.

Some of your online account functions are not available until your service is activated.

If I click the Order Tracker there is nothing there except stuff from back in october which is completed. I've been waiting patiently but nothing has changed in 3 months.

I called up Telstra thinking it would be easy to just let them know, but instead I had to wait around for ages while he did a line test, which irritated me as that doesn't really seem to me as a relevant thing to do, since the problem I am having is with their website, not my service.

Next he told me that I had to restart my computer. At this point I'm thinking this guys just fucking me around. I worked with a guy that used to work at an ISP and I have heard all the bs things they do to make customers think problems were always on their end, etc..

I told him to fuck off. He repeated that I must reboot my computer. I told him to fuck off again and hung up.

The problem persists.

I believe my computer has nothing to do with my house's internet connection. I don't think the problem is related to the actual service to my house anyway, it's just something in a database on their end that isn't enabled? I tried a different browser to prove it wasn't some silly cache thing on my computer.

Now I guess before my next move I need to determine: is there any chance I am wrong?

You guys are doing it wrong. Last time my cable was down and I rang tech support, they asked me to do all that crap I just said nup, been done, problem is out in the pit now send someone out. Person on the other end said there was tests to be done I said I'll have none of that now send a tech out. They warned me if I was wrong they'd charge me I said COME AT ME BRO (not really). Next few days, tech came out, replaced the connection in the pit, internet was fixed and I was like

F**K YEAH

Get a usage meter and see if that works.

http://uniquewg.com/gadget_bigpondusagemeter.php

crazymorton, that one doesn't appear to work in windows 8
Whoop, that one shows 'A parsing error occurred (S10)'

As I said earlier, confirm you have a quota warning set and go wild, hopefully you are not being metered.

As I said earlier, confirm you have a quota warning set and go wild, hopefully you are not being metered.

I'm pretty sure in the OP he said he can't even check his quota stuff because the website thinks his connection hasn't been activated.

best response i ever got was using their FB live chat.

when we got back from Italy last year we had a huge bill but i had ordered a prepaid package for roaming that they forgot to activate.

had no dramas getting a credit after approaching them using this. i think it was this one http://www.facebook.com/Telstra24x7?fref=ts

Sounds like a simple account problem on there end. Ring them up and follow there process, explain your issue is not with the connection, it is with logging into my bigpond services page using your account credentials. They should have a different support area for that. did you try logging into my bigpond from another pc on a different connection?