Well thats that, I will now, with pleasure, pirate every game that EA publish though origin. My account has been stolen and I can not recover it among thousands of other people on the forums, you will be lucky to get it back in the US if you wait long enough. Because im in germany I can not get customer support from them other than on the forums from their official site. Just finished uninstalling BF3. They claim its not hacked, but its obviously is.
So if you get a email saying your origin email has been changed kiss goodbye to all your stuff, there is nothing you can do to prevent it and nothing to get it back.
Is there any official werd on this? I only have BF3 connected with Origin but I don't play that anymore and I haven't had any emails come thru regarding passwerd changes or email changes.
There's has been no reasonable evidence to suggest that Origin itself has been hacked. If your Origin account has been compromised it has likely been through one of the many other ways that nasty people do such things (ie: http://www.wired.com/gadgetlab/2012/11/ff-mat-honan-password-hacker/all/ ).
The real issue here appears to be with EA's support process in helping people regain access to compromised accounts. Good luck with getting it back if you intend to try.
Origin is sweet on my end too. Changed my deets just in-case.
I'm thinking if anything was to go wrong I could probably take a photo of my physical BF3 cd key to prove maybe? I had to do it with Steam when my bros account got hacked years ago.
You should be able to get EA to verify the account based on any CDkeys for your games if you have any physical products to reference. You should additionally be able to get them to confirm the IP address that initiated the change of email process. If you can validate the IP is outside of your country you should have grounds to get them to roll back the change.
Yeah mine got hacked too luckily I don't really give a F....
I bought BF3 a few weeks ago and only played it once.
I didn't even have it installed and I haven't logged in since I bought it so it was impossible to have been my end for the leak.
To recover the account you have to create a new account in order to lodge a support ticket. I lodged mine over a week ago with a reply asking for more info and haven't heard back since.
I might ask for a refund but I don't like my chances.
when people say hacked, do they really mean phished? How does your account get hacked twice, unless you unwittingly tell someone your password, or have a keylogger / trojan in which case his account didn't get hacked twice, his computer got owned once.
no, only origin. i use a different password for every site or program. origin does not give you the option to reset your password to the original or any other email account after the email has been changed from this hack. Total fail system.
when people say hacked, do they really mean phished? How does your account get hacked twice, unless you unwittingly tell someone your password, or have a keylogger / trojan in which case his account didn't get hacked twice, his computer got owned once.
Mine was impossible to be phished. I took a brand new laptop to a LAN bought battlefield and created an origin account at the LAN. After the LAN the laptop was reimaged and put back into stock.
Did not use the account until I saw the email saying my account had been changed.
Tried to log in and authentication failed.
I finally got a reply saying they had recovered my account and they said I had to add a security question to the account and their first suggest was "favourite EA game" my response was "Red Alert 2" because that was before origin and it's lackluster account security.
I'd be pretty pissed if my Origin account was stolen. I'd be fucking livid if I lost my Steam account though. Possibly suicidal. Good old SteamGuard should keep it safe though.
Mine was hacked as well on Thursday night, i managed to get it back though, took about an hour in total and did it via the online support. Stupid thing is though is that you need to create a new account to get any kind of access to thier support page.
My account still is OK. If I lost my steam account I would have to find out who they are and fly over to what ever former soviet block country they live in and go Max Payne on them.
if you got an email from "EA" saying that your password was reset etc, it might have been a scam
just got up, looked at my emails, and in one account, there was a message from ea saying my password was reset, and one from origin saying the password change was successful
got a tad worried about my two whole games, and logged in, couldn't remember my password, really got worried, and hit cant remember password
my EA account is linked to a completely different email account
Weird...I just got an email address as well saying my Origin password was changed, blah blah. But the email address which got it was my other account. The other Email address is only used for XBox Live. And the only account I could think would be linked to that might be my Madden NFL game account. Most of my other origin accounts are linked to another address.
.... the problem with EA's useless fucking profile system. Is I've got linked 20+ linked persona's to my account...how the hell do I figure out which one that reset was for :p
finally got a reply from them in the live chat.. Nowhere did i mention that my account had been hacked before this, I said i have suffered the change of email issue and that i can no longer access my account.
This is what i got back..
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then after relogging into battlelog this is what i see and i had a few words with this little hacking group. All my stats are the same but my username is different and so is my friends list
30 days on I still don't have my account back. Contacted support and have been asked to wait for a reply. I then asked for a refund and they said I still had to wait for a reply. How long does it take to recover an account?
WWW
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