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[Don't go to] Midas Indro - Diesel Golf Service
jmr
Brisbane, Queensland
7580 posts
Just thought I might ask a few of you car heads about this

Got my August 10 2L TDI Golf in getting serviced - 43,000 - apparently just oil and filter.

He just called me and asked if I want the:

Intank treatment - some shit about diesel and algae and water dilution in the tank.

Engine Flush and Treatment - apparently to get all old oil out and and suspended particles and other very complicated words that hopefully a consumer won't understand and just agree to.

I told him I didn't want either - cool ?
03:28pm 09/02/12 Permalink
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03:28pm 09/02/12 Permalink
scuzzy
Brisbane, Queensland
15150 posts
Engine flush for a car that new doesn't sound worthwhile, Algae might be a problem in a fuel tank that sits unfilled for a long time, just keep the tank topped up, the fuel filters job is to catch all this before hand so if you start getting performance decreases, then you might look into fuel filter blockages.

last edited by scuzzy at 15:36:13 09/Feb/12
03:34pm 09/02/12 Permalink
jmr
Brisbane, Queensland
7581 posts
Cool ta, yeah I do alot of K's so the tank is always being filled.

Performance is fine, haven't noticed any deterioration at all
03:39pm 09/02/12 Permalink
copuis
Brisbane, Queensland
2208 posts
water in diesel can be a problem, (then again, there are filters for that anyway!)

engine flush can be good for diesels (old oils not good, petrol engines are more tolerant of these things)

a mate of mine was a book rep, he had a few (read two) non-VW services which resulted in it stalling (and then losing all electrical power, which in a car that has electric steer, brake, etc is not good)

when it got towed to VW they replaced two injectors, engine flush (an oil channel was blocked due in part to sludge and poor oil) all on a car that had 48,000k's

for run of the mill cars, midas and other like services are great,

for diesels or modern (or old) euros specialist are the better choice, sure it in some cases it cost more (but then often more labour is involved) but it is a better bet, and nicer on the wallet long term


also, never every every use the service guys on butterfield st near the royal brisbane, they are shit!
03:40pm 09/02/12 Permalink
mission
Brisbane, Queensland
8333 posts
Ahh the 'ole call the customer and hit 'em up for more shit.

If it was important they would have mentioned when you booked it in or part of their service. What does the log book say for that service?

BTW how much did the service cost?
03:41pm 09/02/12 Permalink
jmr
Brisbane, Queensland
7583 posts
Yeah mission exactly, that is what I thought - and hence why I declined.

Log book just says oil and filter

I got the quote about 2 weeks ago, something like $180 for VW oil and filter (apparently they need to use VW parts)
03:46pm 09/02/12 Permalink
t
Brisbane, Queensland
187 posts
calling bullshit on need to use VW parts

at least 180 is not a total disaster
03:52pm 09/02/12 Permalink
mission
Brisbane, Queensland
8334 posts
I think I'll get our car serviced there next then. We have diesel i30 and the service costs are ridiculous at Hyundai. It's convenient though, just down the road.

Last service for ours was ~$400 for 45,000km, the 30,000km was something like $600, fucking joke for a new car.

last edited by mission at 15:55:28 09/Feb/12
03:52pm 09/02/12 Permalink
copuis
Brisbane, Queensland
2209 posts
pug, 307cc, 40k service

over 1400, so stop your bitching (tho to be fair, it appears that there are a lot time time expire parts, timing belt, 80,000k's or 4 years)
03:57pm 09/02/12 Permalink
teq
Brisbane, Queensland
12480 posts
thats not so bad, I just serviced my diesel over the weekend and the parts alone to do it myself were $170~

thats 10L of oil though, I doubt your 2L takes quite so much (mines a 4.2L 6 banger), also I changed the fuel filter and air filter but still, they're pretty cheap
also I use premo oil because my engines a bit long in the tooth (399,100ks)

the flush they're talking about is kinda bullshit for a new car, they'll probably sell a few people on them though, whats $200 when you paid $30-50k for a car they figure
it'd be more useful on an old engine like mine where its had years to build up gunk and shit

dont worry about water in your fuel, you've got a filter and an alarm for that
04:12pm 09/02/12 Permalink
jmr
Brisbane, Queensland
7586 posts
So yeah got fucked over

Rocked up to pick up the car and they were like oh - it is $380. I'm like what the fuck that old cunt quoted me $180.

I had a business card with this guy Howard's name on it, but he hadn't written the price down so apparently I had no case.

Further, they didn't fix the rear right park light (warning has been coming up on the dash about it for a few weeks).

Told the guy he was a deceptive prick, ended up paying $330 then went to get in the car and the fat mechanic getting out goes - oh yeah man, by the way - we haven't been able to reset the service light, sorry.

SO now every time I get in the car I'm told service due as a constant reminder of what shitcunts Midas are.

It is now my personal mission to destroy them
09:06am 10/02/12 Permalink
paveway
Brisbane, Queensland
16260 posts
that is what you get for taking your car to a place like midas/ultra tune etc

they are a bunch of shit cunts that just get cars in and out as quickly as possible and charge gimps a lot of money and dodgey shit ie. 'oh by the way we did this, this and this that you didn't ask for - you now owe us' that is their bread and butter

i can't recommend you anywhere to go that would be better because i don't hang around in diesel golf circles but i'm sure you could find some advice on the golf forum http://www.golfmkv.com/forums/

last edited by paveway at 09:21:28 10/Feb/12

last edited by paveway at 09:22:15 10/Feb/12
09:17am 10/02/12 Permalink
t
Brisbane, Queensland
189 posts
1. Keys out of ignition- press and hold in trip odometer reset button "0.0" on right hand side of display
2. Still holding this button down, insert key into ignition and put to the on position without starting the car.
3. Display will read "service now"

4. let go of the "0.0" button and depress the "m" button on the left hand side of the display. this will re-set the service reminder. There is no confirmation on the display other than the words "service now" will disappear.


You can confirm that the service reminder has been reset, or check how many miles/days remain until service at any time by taking key out of the ignition and holding in the trip reset "0.0" button for between 3 and 5 seconds. The MFD will display miles and hours until next service.
09:29am 10/02/12 Permalink
TicMan
Melbourne, Victoria
7716 posts
My dash thingie has a "reset service" option in the menu. Also reminds me of when I took my VE SSV for a service at a local car mechanic and the costs just kept going up. First off he said the quote was ex-GST so they whacked on 10%, then they tried to charge me $50 for resetting the service reminder, I punched up the instructions on my phone in 3 seconds and told him to go get fucked (after I had the keys back).
09:37am 10/02/12 Permalink
jmr
Brisbane, Queensland
7588 posts
No joy T - mine doesn't have M

09:45am 10/02/12 Permalink
copuis
Brisbane, Queensland
2211 posts
so as i said, for basic run of the mill cars, go to these type of places

the rest it is worth seeing a specialist servicer
09:46am 10/02/12 Permalink
jmr
Brisbane, Queensland
7589 posts
OK that was really easy, just did it through the menu. At least I don't need to be constantly reminded now

Anyone have a recommendation for next service then?
09:53am 10/02/12 Permalink
paveway
Brisbane, Queensland
16262 posts
so you can get ripped off each time...

i'm not saying go to a specialized place like i'd take my car to east coast customs or mercury motorsport (jokes i'd never got to mercury)

but if you trawl through that forum you'd be able to find good recommended mechanics

i will try get the name of the mechanic my mate uses that has had 2 golfs now
09:55am 10/02/12 Permalink
jmr
Brisbane, Queensland
7591 posts
Maybe I should just trade it in on an R - then I can join the turbo track team
09:57am 10/02/12 Permalink
Jim
UK
12627 posts
the indro one used to be good, I used them for my patrol a couple of times when it was still under factory warranty
then 2-3 years ago they changed hands and went to shit, so I never went back there
09:59am 10/02/12 Permalink
Eorl
Brisbane, Queensland
5204 posts
I need to get my Hyundai Lantra serviced, anywhere that's good around Indro?
10:08am 10/02/12 Permalink
m3nt4l
Brisbane, Queensland
2339 posts
I hate that, you find a great place to take your car. A guy that will do only what you ask, won't change the quote, etc. Then not long after they change.
10:12am 10/02/12 Permalink
copuis
Brisbane, Queensland
2212 posts
so you can get ripped off each time...

i'm not saying go to a specialized place like i'd take my car to east coast customs or mercury motorsport (jokes i'd never got to mercury)

but if you trawl through that forum you'd be able to find good recommended mechanics

i will try get the name of the mechanic my mate uses that has had 2 golfs now



specialized doesn't always costly, but they do tend to know everything that needs to be done, and seeing that some of the euro's are not run of the mill with the placement of stuff (I know the PSA engines have batteries hard against the firewall and half under the windscreen sill. a specialist can take them (the battery) with ease, most service centres would take ages, and would charge you for the labour

so yeah, while the specialized place might charge more, rare that they would charge more than quoted, they do a good (read right) job, and unlikely that your'll get charged for some grease monkey to learn, and fuck about with your car, (then forget the basic shit)
10:16am 10/02/12 Permalink
TicMan
Melbourne, Victoria
7717 posts
I used to take my Monaro to PowerTorque at Brendale and they were the best mechanics and guys ever! They'd actually do the service while you waited (so you don't have to drop the car off at 8am and pickup at 5pm), if you wanted to leave it with them they'd run you down to the train station, actually knew the ins and outs of the engines (they only dealt with the LSx motors), etc.
10:19am 10/02/12 Permalink
Saint
Cainer
Brisbane, Queensland
3143 posts
Anyone have a recommendation for next service then?

Midas at Indro, I hear they're decent! Maybe need to do a google for recommended mechanics around the indro area
10:25am 10/02/12 Permalink
teq
Brisbane, Queensland
12493 posts
bad luck, did they give you a breakdown of the costs at least? post them up and we'll critique how blatant they are
also complain to the midas head office in Brisbane - they will do something about it, especially if they've had other complaints

the service light thing is a joke, I would have refused to pay until they finished what they started
like i said though $180 did seem cheap considering just my oil and filters were $170
10:27am 10/02/12 Permalink
orbitor
Brisbane, Queensland
8794 posts
I get my S3 (fancy golf for wankers?) serviced at http://www.prestigeandperformance.com.au/ and they are good. They know VAG stuff inside out (hardy har).
10:36am 10/02/12 Permalink
teq
Brisbane, Queensland
12494 posts
oh right I just remembered Wayne Park auto are a good mob in Milton
I used to get my ute serviced there, top quality

they do a lot of the fiberglass work for the brute ute series, they know what they're doing

http://www.waynepark.com.au/

107 Castlmain St. Milton
10:38am 10/02/12 Permalink
paveway
Brisbane, Queensland
16265 posts
copuis i think i mistook your post, i thought you were refering to jmr's car as run of the mill and he should keep going to middas etc

my mate also said http://www.prestigeandperformance.com.au/ said to speak to Mike Weber, i believe he owns and races golfs

forget middas and those other useless fucks
10:59am 10/02/12 Permalink
copuis
Brisbane, Queensland
2214 posts
shit no, while golfs are becoming more common, the nuts and bolts is most def not run of the mill

and newer diesels require so pretty good know how,
11:01am 10/02/12 Permalink
Strik3r
Brisbane, Queensland
2023 posts
www.erd.com.au
sales@erd.com.au

Dan @ ERD has done work on Golf's before. Good, honest mechanic, wont BS you and will always call before doing work that would cost extra.
11:16am 10/02/12 Permalink
Sc00bs
Brisbane, Queensland
8623 posts
+1 for prestige at coorparoo

use to take my audi there, mike is a really nice dude and knows his shit.
11:22am 10/02/12 Permalink
HurricaneJim
Brisbane, Queensland
998 posts
He just called me and asked if I want the:

Intank treatment - some shit about diesel and algae and water dilution in the tank.

Engine Flush and Treatment - apparently to get all old oil out and and suspended particles and other very complicated words that hopefully a consumer won't understand and just agree to.


These are called upsells in the trade. Others include injector cleaning and aircon flushes. Whilst valid servicings they aren't necessary to maintaining your vehicle. Personally I would only go with the aircon one if it smells when you start it on hot, put the vents towards your face and if smells foul then you probably have a fungal grow in there.


Yeah mission exactly, that is what I thought - and hence why I declined.

Log book just says oil and filter

I got the quote about 2 weeks ago, something like $180 for VW oil and filter (apparently they need to use VW parts)


If the vehicle is under new car warranty to maintain it (the warranty) you must use original parts.

I think I'll get our car serviced there next then. We have diesel i30 and the service costs are ridiculous at Hyundai. It's convenient though, just down the road.

Last service for ours was ~$400 for 45,000km, the 30,000km was something like $600, fucking joke for a new car.last edited by mission at 15:55:28 09/Feb/12


Hyundais are cheap to buy but expensive to service, expect your 80k service to cost $1200. I know this because I used to work at Hyundai on Lutwyche Rd (Metro Nissan, Renault and Hyundai) as a service advisor.
12:14pm 10/02/12 Permalink
rabo
Canberra, Australian Capital Territory
55 posts
I've got my 2008 2.0 TDI Golf due for it's 120,000km service in the next few weeks. Can say I'm yet to have a service over $1000 although this next one is a biggie. I take it to a specialist VW/Audi guy in Canberra though and seeing as it's a family business the last thing he wants to do is screw his customers. My oil filter and stuff is usually around $180 then you add labour and it's a between $250 - 300 for a normal service.
10:02pm 10/02/12 Permalink
DecayingCorpse
Brisbane, Queensland
1932 posts
Engine Flush and Treatment


if you've got a 2010 diesel golf with 43k on the clock, you don't need a "flush and treatment". there's nothing to flush out of the fucking thing.

they must be desperate for money/work.
10:34pm 10/02/12 Permalink
Crakaveli
USA
6008 posts
I had a friend who worked for Midas recently. He told me his boss was constantly telling his mechanics to rip people off, so he quit.

pretty fucked up really.
12:09am 11/02/12 Permalink
Sc00bs
Brisbane, Queensland
8637 posts
yeah i wouldnt take it to an actual dealer mechanic either, ive had many mates work for places like holden/ford etc that come in for a service, oil change etc and get nothing at all done to them.
12:11am 11/02/12 Permalink
copuis
Brisbane, Queensland
2217 posts
yeah i wouldnt take it to an actual dealer mechanic either, ive had many mates work for places like holden/ford etc that come in for a service, oil change etc and get nothing at all done to them.


big difference between a holden/ford dealer and a VW dealer
07:45am 11/02/12 Permalink
jmr
Brisbane, Queensland
7596 posts
It just seems to be one of those industries that everyone has problems with - you never hear someone raving about their mechanic unless it is a quite close friend. Pretty sad that there is no-one decent, you would think that would be enough of a point of difference for someone to have a crack at utilising that gaping hole in the market
08:07am 11/02/12 Permalink
copuis
Brisbane, Queensland
2219 posts
if you had a volvo jmr, I would be sending you to chaplins at brendale, he was the greatest,

but his forte was old cars in general, and volvos, (neither is what you drive)
08:11am 11/02/12 Permalink
jmr
Brisbane, Queensland
7597 posts
Yeah actually that's true, there seems to be some passion for older cars. My bro has a 86 diesel merc and this old dude he takes it to does everything he can not to charge him
08:13am 11/02/12 Permalink
paveway
Brisbane, Queensland
16272 posts
if you didn't have a diesel i'd be sending you to east coast customs, but i don't think they do them

the name sounds fancy but they aren't that expensive and do anything from basic services right up to well whatever you want

rob and the boys there are really good and won't dick you around

not sure about diesel though

last edited by paveway at 08:28:25 11/Feb/12
08:26am 11/02/12 Permalink
hardware
Brisbane, Queensland
10024 posts
post up invoice for critique
09:05am 11/02/12 Permalink
m3nt4l
Brisbane, Queensland
2352 posts
I can suggest a fantastic guy, in Toogoom (halfway between Hervey Bay and Burrum Heads, where Guy Sebastian and Shannon Noll live/have houses).
09:39am 11/02/12 Permalink
Jimbo
Brisbane, Queensland
810 posts
if you start driving now you should get there in time for your next service
10:15am 11/02/12 Permalink
ara
Sydney, New South Wales
3437 posts
It just seems to be one of those industries that everyone has problems with - you never hear someone raving about their mechanic unless it is a quite close friend. Pretty sad that there is no-one decent, you would think that would be enough of a point of difference for someone to have a crack at utilising that gaping hole in the market


I don't think that is true.

I know a really good euro mechanic in Sydney, but I can't help you with Brisbane.

http://www.autohaus.com.au/
11:03am 11/02/12 Permalink
mooby
Brisbane, Queensland
6108 posts
Call VW?
11:37am 11/02/12 Permalink
Rdizz
Brisbane, Queensland
1847 posts
Call VW?


Then prepare lube. Man you never take your car to a dealer to get serviced unless its under warranty for free. If you can the best way to do things is to do it yourself, because you know the job is done right and your not paying some chump to do it. There is endless information about every car on the internet and how to do work to them.

I have been doing services on all the cars ive owned every 5000km for the last 7 years and have probably saved a buttload of cash over that time doing it myself.

edit: pave I havent heard anything but bad stories about ecc from guys on this side of town. Plus they are a performance workshop so they 'generally' charge more for the same work.

He needs a mechanic that has a VW diagnostic computer and just specialize in normal servicing and basic repairs.

last edited by Rdizz at 12:06:39 11/Feb/12
11:57am 11/02/12 Permalink
reload!
Brisbane, Queensland
6495 posts
it's a shitty industry and you can't please everyone. the pay is peanuts so you get monkeys. there's definitely lots of dodgy cunts out there so people naturally approach all mechanics with distrust.

sooner all later everyone thinks they've been ripped off by a mechanic because no one really appreciates that cars are expensive things to own. people want cheap shitty parts to be fitted for next to nothing by idiots and then don't understand why their cars are fucked.
12:04pm 11/02/12 Permalink
Whoop
Brisbane, Queensland
19352 posts
So who is a good mechanic on the southside to take a normal car to? It's a Getz.
12:07pm 11/02/12 Permalink
Tiny
Brisbane, Queensland
3118 posts
I get mv VZ ss serviced at power torque at Brendale. It costs me between 280-300 each time. They do a proper job and onl y ever do what needs to be done. I even asked for my front brake pads to be done and they told me there is nothing wrong with them. Car runs perfectly, its only done 70,000 k's and its a 06 model so low ks though.

They always keep me informed about what is wearing out so i Know what is needed next service and don't get stung when I don't expect it.
12:08pm 11/02/12 Permalink
hardware
Brisbane, Queensland
10025 posts
reload speaks the truth

jmr in the time since your last service your car has probably depreciated by $2000 so why is a $200 difference in servicing costs so rage-inducing for you? Sounds like you need a bit of perspective.
12:39pm 11/02/12 Permalink
Tiny
Brisbane, Queensland
3122 posts
Hardware depreciation is a commited cost every car owner knows about. Doesn't mean you pay for 150 $ extra on your service when you shouldn't have to.

Your comment is invalid.
12:58pm 11/02/12 Permalink
BOHEMION
Brisbane, Queensland
471 posts
http://www.waynepark.com.au/


Can definately back that up. Good guys.
01:59pm 11/02/12 Permalink
Jc_23
Brisbane, Queensland
447 posts
Then prepare lube. Man you never take your car to a dealer to get serviced unless its under warranty for free. If you can the best way to do things is to do it yourself, because you know the job is done right and your not paying some chump to do it.


Quick question - If you are not really a hands on person and you do go to the dealer instead of Joe Blow mechanic for all those services/work for all those years and it comes to sell time, does the extra value added to your car due to having a complete and correct reputable log book outweigh the extra cost you incurred paying for services/work at the dealer (total trouble free drive time inclusive I'd imagine)? I'm guessing not! :)
02:03pm 11/02/12 Permalink
Tiny
Brisbane, Queensland
3123 posts
doesnt really matter where you get it serviced. Its only a stamp on a log book. It all comes down to the road worthy you need to get when you sell it. Lots of mechanics can be licenced to do them now it justs costs them heaps to get there licence. Also km's, condition and age are all what matters. Not a log book so much.
02:06pm 11/02/12 Permalink
Space Ninja
Sydney, New South Wales
3507 posts
Where the hell are you guys getting your Hyundai's serviced which costs so much?

I used to get mine done at Hyundai in Moorooka - $250 for a service including a balance and rotate of the tires.

It's cheaper here in Sydney, I think my last service which was the 22500km was $230. Been told the major service is $500-$600.

Go service a Honda Accord Euro or BMW - every service starts at about $700 and is up from there.
02:07pm 11/02/12 Permalink
copuis
Brisbane, Queensland
2221 posts
Then prepare lube. Man you never take your car to a dealer to get serviced unless its under warranty for free. If you can the best way to do things is to do it yourself, because you know the job is done right and your not paying some chump to do it. There is endless information about every car on the internet and how to do work to them.

I have been doing services on all the cars ive owned every 5000km for the last 7 years and have probably saved a buttload of cash over that time doing it myself.


I really dont think servicing a new diesel is at all safe, shit the pressures they work at, backyarding it is asking to lose a hand,


as a said before, for the run of the mill shit, so to the cheap/run of the mill mech's or do the service at home (if you dont care about your warranty) when I had no electric brained cars I would do three services then the major ones to the mechs, but it is something that is harder to do on a newer car, (tools needed, and you kinda can't get under them like the old cars)

also, for all those hating on the dealer services, yeah, on the cheaper cars, that is correct. However higher in the brand scale the service from the dealers can be worth it, (go to lexus in brisbane, and get a service there, $50 more than say a ford dealer service (accounting for the price difference in parts), and for that extra money, loan car, or valet service to work, and back, coffee, paper, and your damn car is detailed after the service, and it smells great, (and you get a little baggy of the loose coins they found in the clean)
it is also done correctly, and they produce a list of things that will need to be done/looked at for the next service, and rough pricing so there are no surprises, now you'll not get that at your bread and butter dealer, however VW are a semi premium brand, so you would have been looked after, they are also striving for loyal new customer bases, and this is one area they can win them

Hyundai, holden, ford, et al, are not using this business model, but the quality of service between say, straithpine and north lakes, shows that some dealer are still going that extra mile in the lower brands, (s'pine is crap, roll them in, tick and flick, roll em' out, north lakes, take more time/care, and spots those little problems and corrects them under warranty where it can
03:56pm 11/02/12 Permalink
hardware
Brisbane, Queensland
10027 posts
Yeah i disagree tiny. Depreciation is essentially the cost you pay 'silently' for having a vehicle that isn't falling apart. Sure no-one likes to have a rude shock of the cost of something more than doubling for no reason (that he's given us anyway, we're yet to see the invoice). But the simple basis is that if you can afford to have thousands upon thousands slip away silently over short periods of time, then what's a coupla hundred bucks?


At any rate, this is why I service my own cars myself. I have full control over what happens and a 'service' costs me $35 and takes probably less time than it takes most people just to pick up and drop off their vehicle to their mechanics.
04:09pm 11/02/12 Permalink
Shaexen
Brisbane, Queensland
331 posts
I work in the auto industry and for the most part it is all about ripping the people with no idea off. Within 2 minutes of talking you know if they'll be an easy upsell, straight and narrow or just another time wasting tyre kicker.
06:16pm 11/02/12 Permalink
HeardY
Gaelic newb
Sydney, New South Wales
20514 posts
I got my 2005 Camry Azura serviced today, 43K's normal oils, filters etc plus transmission oil it was $200 but we have a mechanic in the same street as my parents and he's done all our cars for the past 15 years or so - we have 6 cars in the family plus have recommend heaps of people to him so he's cleaned up from us...
08:13pm 11/02/12 Permalink
Rdizz
Brisbane, Queensland
1848 posts
Money saved from self service
vs.
Money lost on not having a log book (lol?)
vs.
Depreciation
vs.
modification (if applicable)

Either way you look at the whole situation with a car they are the ultimate cash magnet that you will never get your money back on.
08:14pm 11/02/12 Permalink
copuis
Brisbane, Queensland
2223 posts
there is a massive difference in service requirements, and overall tolerance to non standard servicing
your average falcon is designed to be easy to service, and maintain, it has to be as they are still brought and used in many rural places

the same for a land cruiser

however the same is not true for modern mid spec and up euro stuff, and double that for diesels, and triple that for the really new tech (electric steer, dsg's, cvt's etc)


rdizz, people still get better trades on newish cars if there is a log book, and even better on private sale, you might not care about it, but other do
08:23pm 11/02/12 Permalink
teq
Brisbane, Queensland
12506 posts
Money lost on not having a log book (lol?)


have you ever had a 50k+ car? people wanna see log books when they hand over 40k+ at resale time
I got free 'genuine advantage' or whatever the Toyota program was where you get all your servicing done inside the warranty period for $150 a pop, without it I would have been out thousands over the first 3 years/100ks

If you sell in the warranty period and you haven't got factory warranty because your log books aren't filled in, you'll have to hope for a clueless buyer
09:32pm 11/02/12 Permalink
jmr
Brisbane, Queensland
7599 posts
jmr in the time since your last service your car has probably depreciated by $2000 so why is a $200 difference in servicing costs so rage-inducing for you? Sounds like you need a bit of perspective.


Depreciation isn't a concern for me - it is a great tax deduction.

The money isn't even the problem - I just don't like:

Being quoted a certain figure
Being surprised when I go to pickup the car and it is twice that figure.
Being told that the rear right park light that I said needs replacing doesn't need replacing, only to find out today that it in fact definitely does need replacing.
Standing around for 10 minutes while they finish fumbling around with the car and then tell me they can't even reset the service alerts - and that I will need to take it to VW to sort that out.

The reason I was so pissed off is that there was a massive difference between what I expected and what I recieved - customer service 101
05:53pm 13/02/12 Permalink
copuis
Brisbane, Queensland
2249 posts
under promise, and over deliver,

the old CBA customer service motto, (and pretty sound thinking, I dont think anyone who is quoted more time/cost would complain if it got done quicker/cheaper)
06:07pm 13/02/12 Permalink
reload!
Brisbane, Queensland
6504 posts
they would complain and be suspicious of why it is cheaper/quicker.

most jobs have prescribed times for them. there are fat times guides for remove and replace X item on X car.

now if I quote you an hour to do something and that's how long the book says but I can do it in half that because I'm awesome, should you be charged the full hour? would you rather get the car back quicker and pay the full price or prefer that I leave it sitting on the hoist for an extra half hour?

what about cars that have been poorly maintained and I snap a bolt because your car is a rusty heap of shit or it takes twice as long as it should because everything is caked in mud from your last shitty 4x4 trip? who has to cop it?
100% of the time the customer will try to put it back on the mechanic.

or the putrid fuckwits whose cars smell like a rancid whale cunt; why can't I charge you extra for having to bear whatever shitstinking foul you've left behind?

people cry foul when you treat them equally or specially, everyone just wants something for nothing.
06:53pm 13/02/12 Permalink
copuis
Brisbane, Queensland
2255 posts
nar, that is taking it to the extreme,

if you quote 6 because you have a load of other cars to do first, and get it done in 5 bonus,

also, if you quote say, $180 for a filter, but find it a touch cheaper from a different supplier, and the customer saves $5, customer is going to think you care, and you do good work
06:58pm 13/02/12 Permalink
reload!
Brisbane, Queensland
6505 posts
why should the number of other cars in that day affect how long you quote for a job?
07:03pm 13/02/12 Permalink
copuis
Brisbane, Queensland
2256 posts
i think you missed my point all together

how about if you order something and shipping is quoted at 3 weeks, are you sus if it take 2 weeks to get to you, or happy

now if that same object had a quoted shipping fee of $100, but it works out to be $90, are you happy, or pissed off

underpromise, over deliver

(there is nothing i had more that time/cost blow outs)
07:09pm 13/02/12 Permalink
reload!
Brisbane, Queensland
6506 posts
what the fuck point are you on about?

labour is charged by the hour or fractions thereof.

did you know that you don't pay for the time spent in the car park? service these days!
07:22pm 13/02/12 Permalink
copuis
Brisbane, Queensland
2257 posts
my point is regarding customer service,

as jmr was pissed off about the extra money above the quote, (no so much the money, but the service experiences related to not been told, and not having work done that clearly needed to be)
07:26pm 13/02/12 Permalink
jmr
Brisbane, Queensland
7600 posts
Yeah I'm picking up what you're putting down
07:51pm 13/02/12 Permalink
reload!
Brisbane, Queensland
6507 posts
so you were replying to my point by addressing something completely unrelated?

how stupid of me
07:55pm 13/02/12 Permalink
mission
Brisbane, Queensland
8342 posts
I used to get mine done at Hyundai in Moorooka


That's where I was referring to.


Also props on the rancid whale cunt, I can only imagine that would not be too pleasant.
11:12pm 13/02/12 Permalink
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